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“Business is always better with a clean room and good food”

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Hilton Orlando Bonnet Creek
Ranked #27 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Bath, Pennsylvania
Level 5 Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Business is always better with a clean room and good food”
Reviewed June 21, 2014

Four nights on a business trip at the Bonnet was nice. It was bustling with lots of groups, so it didn't strike me as a place I'd go for a romantic stay, but definitely a family or business trip.
The lunches served were very good - again, these were corporate buffets so I can't really comment on the restaurants for dinner because we ate off-site every night.
My ONLY complaint was the service during the lunches. Two days in a row I asked for unsweetened iced tea. The first time they told me they would get me some and they never brought it. The second day, I asked if they had unsweetened iced tea and they just said "no." I then asked "Is there any way you can get me some?" And the response was "Well, if you can wait a while I can probably get you a glass, sir." I was so surprised by this response I just laughed and told them to forget it. I spoke with one of my colleagues who also shared the same complaint when she asked for a soda - they said they would bring it and never did.
I get that this complaint is minor, but really I would expect better from a hotel like this. Overall though, the stay was nice and very close to Disney attractions. The room and bathroom were very clean.

Room Tip: Ask for a pool view room to avoid the parking lot view.
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  • Stayed June 2014, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Brewhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Kitchener, Canada
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 21, 2014

Room was excellent, had no trouble getting wireless or finding the room (a bit of a maze in the hallway but signs were excellent). Staff was very friendly and helpful down to printing my boarding pass out for me at the desk. I'm going to another convention in November and made sure I booked in advance to be at this hotel again.

  • Stayed June 2014, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Polarverse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, June 22, 2014
Dear Chris D,
Thank you for your five star review! I am so pleased to hear you had such an enjoyable stay and enjoyed our hotel amenities. We look forward to welcoming you back for your next stay in November!


Thank you,
Deana Halaweh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 21, 2014 via mobile

Was there for business. The hotel is actually a complex consisting of two hotel s with Waldorf Astoria is the other hotel. Connecting the two is the convention halls. So it is definitely suitable for business events. It has golf course and also nice water park for family. The room is big, clean and comfortable. What I didnt like: the restaurant was so crowded, very difficult to have decent breakfast before I started my day. Foods were generally okay, but not great, including those in La Luce, Italian restaurant.

Stayed May 2014, traveled on business
Helpful?
1 Thank From_Hotel_to_Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, June 22, 2014
Dear Hotel_to_H,
Thank you for your recent stay with us and nice review! We appreciate your feedback in regards to your breakfast experience, and apologize that it was not a pleasurable experience. Your feedback has been forwarded to our Food and Beverage Department for further review. We look forward to your next visit with us.


Thank you,
Deana Halaweh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mapleville, Rhode Island
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 20, 2014

This is our go to hotel in Florida. The first time my family stayed at Hilton Bonnet Creek it was only open for 2 months and we have stayed there 3 times since it opened. My 2 sons love everything about his hotel and the pool. The staff is very friendly and the rooms are extremely clean. We will be staying therre again soon.

Room Tip: Choose a room that faces the pool and you can see the fireworks at night!
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  • Stayed March 2014, traveled with family
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Helpful?
1 Thank Smith4301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, June 22, 2014
Dear Smith4301,
Thank you making us your Favorite Hotel and your Five Star review! I am so pleased to hear you and your family had such a great stay and enjoyed all of our hotel amenities. We look forward to you welcoming you back for your next visit with us! Please feel free to contact me if I can provide any further assistance with your booking process.


Thank you,
Deana Halaweh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 20, 2014

I've just returned from the best two weeks of my life at this hotel and wish I was back there already. From the moment we arrived we were greeted cheerfully by the Valet staff and then again at Reception.

We had requested a travel cot in our room which wasn't in the room when we arrived but we had a lovely lady who came up and prepared the travel cot for us. I think her name was Margaret, off the top of my head, but she was such a nice lady and spoke to us about our stay and where we were from. Made us all feel so welcome.

During our stay we came across such lovely staff at the hotel who are such a credit to the everyday running here, Misty who works by the pool / slide area made my Nephews trip. Nothing was too much trouble and the attention she paid to him each day really helped brighten up his day. So thank you for that! It's these personal things that make a stay memorable. Aldo in the Harvest Restaurant was so attentive to me and my family which we were grateful for. Jonathan who works on the Valet was always there asking if we needed anything and had a smile on his face which was lovely to see. He worked some LONGGGGG hours but always looked on top form which was great and he worked hard! Another person who I cannot miss off is Victor who works the egg station at breakfast. What a lovely and kind person. He treated you as if you were a friend of his. He was always there to make me smile first thing in the morning and when you went to breakfast he was the person who everyone was excited to see! He was such a hard working guy too! Was a pleasure to meet him!

One thing I will say is that on weekends the breakfast here was really busy and on one occasion we had to wait 15 minutes to be seated. The breakfast was so busy and the girls who run the host station were so organised and handled everything so well. I work in a busy hotel myself so I understand the stresses and strains of a busy service but the girls literally carried the whole breakfast service so well by being on the ball and organised and should be credited for it! Another hard worker who I didn't have much interaction with but was always busy working hard was Zach who worked in the breakfast area. He was always keeping busy and worked super hard every day we saw him.

Breakfast had such a variety of food available and was always topped up! No station was ever empty!

The beds at this hotel are the comfiest I have ever slept in so if anyone knows what mattress company you use please let me know! The rooms are cleaned to such a high standard and nothing was ever too much trouble.

Everywhere was clean to such a high standard at all times.

Thank you to all who helped make our stay amazing!

We will be back!!

Helen Moorey xxx

Room Tip: Request a pool facing room. The views are incredible!
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  • Stayed June 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Service
Helpful?
3 Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 20, 2014

My wife and I held our wedding at the Hilton Bonnet Creek last year. One of the nice gestures they did on top of executing a flawless wedding reception (Kudos to Andrea and Adilen) was invite us back for a complementary stay for our one year anniversary. We were excited to go back but knew we weren't going to be the center of attetion as we were the year before. We could not have been more wrong. From the moment we arrived during their cupcake reveal party, they rolled the red carpet out for us. There was quite a bit of activity going on around the lobby for this yearly cupcake event but Terra at the front desk treated us like everything else in the world was on hold until she had us checked in and set up for a great stay. Even though it was raining we decided to head to the pool bar and enjoy an adult beverage. Charlotte who was bartending was phenomenal!!!! There seemed to be some issues going on as we saw several people working on something in the kitchen and it was closed for food service for a few minutes. What could have been a bad situation with letting the guests know that they would have to wait on their food, Charlotte owned the situation with a smile and let us know that as soon as it was operational she would have the freshest food in Orlando available for us. Once we had a nice snack and beverages we headed back to our room. Andrea came through again as there was bottle of sparkling wine (I prefer sparkling wine to champaign which she remembered this small detail) waiting for us with a lovely note addressed properly to both my wife and I (our family gets this wrong) welcoming us back to celebrate our anniversary. We then headed down for an amazing dinner at La Luce. Dr. Joe set the evening up for success as we sat down with a nice Prosecco toast to start the evening off. He then created a perfect match for me for dinner as I couldn't decide between a pizza or the pasta with meatballs. He brought out his favorite pizza with a side of meatballs to enjoy as well. Not many people take the time to do the little things to please a guest and everywhere we went each small detail was executed like it was the norm. We then enjoyed a nice after dinner drink in the lobby lounge as they had live music there to entertain. To say we slept great in their beautiful room after a great day is an understatement. If you are looking for a place to slow down and enjoy the finer things in life this hotel is the perfect place....and you can see fireworks from a world class attraction which is always nice. We will continue to visit this amazing hotel for years to come as they know how to make each guest feel like the hotel is theirs.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Justin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seminole, Florida
Level 4 Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 19, 2014

My daughter and I enjoyed our time here with the exception of all the fees. The property is beautiful and if money were not a concern, I would like to stay here more when we go to Orlando. The staff were extremely kind and helpful. The lazy river, pools, and slide was super fun. The self-parking which you had to pay for was extremely inconvenient, thus forcing you to use valet. At the pool, you had to buy your own raft to float on the lazy river; there was no option to even rent. All in all, we had a great time.

Room Tip: Disney side so you can see fireworks from your hotel room.
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  • Stayed June 2014, traveled with friends
    • Value
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Helpful?
2 Thank JenniferM6383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando Bonnet Creek

Property: Hilton Orlando Bonnet Creek
Address: 14100 Bonnet Creek Resort Lane, Orlando, FL 32821-4023
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Orlando
#7 Luxury Hotel in Orlando
#8 Spa Hotel in Orlando
#12 Business Hotel in Orlando
#15 Family Hotel in Orlando
#25 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando Bonnet Creek 4*
Number of rooms: 1009
Official Description (provided by the hotel):
Hilton Orlando Bonnet Creek is an oasis of fun and relaxation in the middle of Orlando's theme park magic. The resort is nestled in the serene 482-acre Bonnet Creek nature preserve, surrounded by Walt Disney World(R) Resort. The resort offers 1,009 spacious and elegantly appointed guest rooms and suites and an array of family activities and amenities certain to make your visit to Orlando a treasured memory including a 3-acre lazy river pool with water slide, ranked #1 Fantastic Hotel Pool by TripAdvisor. Relax amid lush tropical landscaping and crystal clear water sparking in the Florida sun. Or enjoy a roster of daily poolside activities designed for all members of the family! The resort offers championship golf, a relaxing spa, and twelve restaurants and lounges including the acclaimed La Luce. ... more   less 
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Also Known As:
Hilton Orlando Bonnet Creek Hotel Orlando

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