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“Wonderful "off property" Disney Resort”

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Hilton Orlando Bonnet Creek
Ranked #26 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Reviewed May 2, 2014 via mobile

This hotel is beautiful. The lobby is huge and very elegant. Our room was a suite. King bed, second room had a pullout couch television dining table and wet bar. (In total about the size of 3 standard rooms) Housekeeping service was very thorough, and arrived early each day (we were usually up & leaving anyway). They have a bus shuttle that runs to the different Disney parks hourly, except at lunch when there is no bus so the drivers get a break. But as long as you are not trying to get there right at lunch it is okay. It is a slower process than using a Disney shuttle from a Disney resort but it isn't not bad. Just don't be late or you will get left, better keep a little taxi money on you if you like to stay til the park closes. Their sister resort (Waldorf) is right beside them & they share a spa which is AMAZING. One of the best spas I have ever had a treatment in. (Massage & pedicure). You can book at the Hilton and it is a quick walk over all inside. They are connected. ALSO if you get a chance order room service. The food is great and super fast service. We were very happy with our stay.

  • Stayed: April 2014
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1  Thank WellsHerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tugce M, Front Office Manager at Hilton Orlando Bonnet Creek, responded to this reviewResponded May 3, 2014

What a wonderful review of Hilton Orlando Bonnet Creek! Thank you for your warm remarks regarding our staff and services. Our team is certainly our greatest asset and we look forward to passing along your kind words! We hope you'll have the opportunity to visit with us again.

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3,510 - 3,516 of 6,111 reviews

Reviewed May 1, 2014 via mobile

I arrived early in the am & the hotel was flexible to allow me check-in earlier with surcharge.

The original room offered was overlooking a quiet wood but the staff were friendly & responsive when I asked to change for a room facing the opposite, which turned to be fantastic overlooking the pool, fountain and Disney.

Location is great because it is close to Marriott Conferencing Centre, the premium outlet on Int'l Drive and also themed parks. 5-15 min drive from everything.

The pool was nice-looking and would be good for kids with water slides and lazy river, but not so good for serious swimmers due to the moving current.

Stayed: May 2013, traveled on business
Thank Natalie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tugce M, Front Office Manager at Hilton Orlando Bonnet Creek, responded to this reviewResponded May 3, 2014

It was a pleasure to accommodate you at Hilton Orlando Bonnet Creek! Thank you for sharing your getaway, as we are truly pleased to see that you enjoyed your stay in one of our beautiful disneyview rooms. It is always nice to learn how our guests choose to spend their time with us. We are thrilled that you enjoyed such a tranquil experience and we hope you’ll think of us again!

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Reviewed May 1, 2014

We really enjoyed our stay here and mostly due to the friendly staff and the lazy river pool. As much as we enjoy a fairly new property, we felt that the hotel was lacking in terms of the level of service delivery because they had a full house - guests on vacation, groups and business conferences. The housekeeping was late most days - which makes it difficult to really enjoy when you have a baby. Also, our visit to Harvest Bistro for breakfast left a lot to be desired -- it was chaotic, dishes kept running out or low, pancakes undercooked, bacon undercooked... really just not worth the price, aggravation or wait. The management has some ways to go to really be able to manage a full house in my opinion. We wouldn't return here even as much as love the pool!

Room Tip: Get the rooms with a view to Epcot for nightly fireworks
  • Stayed: April 2014, traveled with family
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Thank WonderousTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tugce M, Front Office Manager at Hilton Orlando Bonnet Creek, responded to this reviewResponded May 3, 2014

While we sincerely apologize for the inconveniences that you experienced, we are happy to hear you enjoyed our lazy river. We work hard to ensure that our services are superior and your candid feedback lets us know where we need to make improvements. While we do hope that our breakfast buffet offer enough space for all of our guests we understand that certain outlets gets more crowded than others. We will be elevating the level of service for our Harvest Bistro. We hope you will allow us the opportunity to welcome you back for a much better experience in the future.

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Reviewed May 1, 2014

We spent only one night at this hotel as we did a quick weekend trip to Orlando. The hotel is set in a perfect location especially for people going to Disney World as it is inside the "Disney World" area. The rooms are nice and modern, we stayed in a Disney view room in the 5th floor which had a nice view overlooking the pool, golf course and some of the Disney attractions. The pool area is great, kids loved it. We only ate from the grill bar in the pool area, food was ok and prices expensive as expected at this type of hotel, my complaint is that service by the pool area is horrible, or I should say there is really no service, we waited for about an hour for someone to take our order, we talked to two staff and they said someone would come over t take our order, in the end decided to go direct to the bar and order and it was also crazy, when I received the order it was missing a couple dishes. The reality is that the pool area staff did not have enough people to provide a good service, but at least they were trying...That being said, the bad service by the pool area would not prevent me from coming back t this hotel. This hotel will be on my radar next time we're going to Orlando.

  • Stayed: April 2014, traveled with family
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Thank RGTennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tugce M, Front Office Manager at Hilton Orlando Bonnet Creek, responded to this reviewResponded May 3, 2014

While we do regret any inconveniences you experienced at our poolside grill, it makes us happy to know that you will be coming back to stay with us at Hilton Orlando Bonnet Creek Resort. Please be assured that we take all guest feedback very seriously and have already passed your comments along to the head of our Food and Beverage department. If there is anything we can do to make your future stay more enjoyable, please do not hesitate to contact us directly.

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Reviewed April 30, 2014

This hotel is FANTASTIC! Stayed here with the family while at Disney and LOVED it! If you are looking for a hotel that is branded on Disney property, this is it! The rooms are amazing, clean and comfortable and the pool is huge with a water slide the kids loved. Another perfect quality of this property is that you can also use the spa amenities next door at the Waldorf Astoria (also Hilton property). The restaurant in the hotel is great as well. Wonderful breakfast that all will love. Hope you get to enjoy this great hotel and have fun in Orlando!

  • Stayed: February 2014, traveled with family
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2  Thank LSULobbyist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tugce M, Front Office Manager at Hilton Orlando Bonnet Creek, responded to this reviewResponded May 3, 2014

We are so glad to see that you enjoyed so many aspects of Hilton Orlando Bonnet Creek Resort from our lazy river to our spa amenities. We hope you won't hesitate to reach out to us prior to your next stay, as we trust that our staff can help find the perfect room accommodations for next time. We appreciate that you've shared your dining experience with us.

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Reviewed April 30, 2014

The hotel it self was nice and new looking and the staff was very kind. I have to say, I'm used to staying at 4 diamond hotels and usually they don't disappoint, but this one was not so great with regards to the room. We stayed in a suite and the picture showed a separate bedroom, but we ended up getting a queen bed and a queen pullout couch separated by a console table. _ First hotel with a lazy river where floats were not free. _ The AC had been off when we arrived and the room was very muggy for hours. _ The toilet had issues flushing. _ Not what I expect of a 4 diamond hotel.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Juan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014 via mobile

This hotel is a welcoming and comfortable retreat ideal for family relaxation away from the crowds of the parks. The staff throughout cafés, restaurants and bars were excellent. Housekeeping we're lacking though and our room was barely cleaned daily. On the last two days not a jot was done, no beds etc or clean towels. This let down an otherwise excellent stay. One other recommendation to other guests would be to ask for a room with no interconnecting door. This made the room very noisy from other guests in the adjoining room, luckily we only had three nights where sleep was disturbed. The swimming pool with lazy river is fantastic as are comfortable lounge areas overlooking a lush green landscape... Great for chilling out in the Florida sun. Watch out for parking and resort fees these hike up otherwise reasonable prices for luxury.

  • Stayed: April 2014
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1  Thank W_yorksFrancis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan B, Front Office Manager at Hilton Orlando Bonnet Creek, responded to this reviewResponded May 3, 2014

Dear W_yorksFrancis,

Thank you very much for taking the time to review our property. We sincerely apologize for the challenges you faced during your stay. That is certainly not the service we aim to provide and we have shared your feedback with our Management team. We hope to host you again to truly exceed your expectations.

Kind Regards,

Megan Bruce

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando Bonnet Creek

Address: 14100 Bonnet Creek Resort Lane, Orlando, FL 32821-4023
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Orlando
#6 Luxury Hotel in Orlando
#6 Spa Hotel in Orlando
#12 Business Hotel in Orlando
#15 Family Hotel in Orlando
#25 Romantic Hotel in Orlando
Price Range: $173 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando Bonnet Creek 4*
Number of rooms: 1009
Official Description (provided by the hotel):
Hilton Orlando Bonnet Creek is an oasis of fun and relaxation in the middle of Orlando's theme park magic. The resort is nestled in the serene 482-acre Bonnet Creek nature preserve, surrounded by Walt Disney World(R) Resort. The resort offers 1,009 spacious and elegantly appointed guest rooms and suites and an array of family activities and amenities certain to make your visit to Orlando a treasured memory including a 3-acre lazy river pool with water slide, ranked #1 Fantastic Hotel Pool by TripAdvisor. Relax amid lush tropical landscaping and crystal clear water sparking in the Florida sun. Or enjoy a roster of daily poolside activities designed for all members of the family! The resort offers championship golf, a relaxing spa, and twelve restaurants and lounges including the acclaimed La Luce. ... more   less 
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Also Known As:
Hilton Orlando Bonnet Creek Hotel Orlando

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