If you want to experience world-class service a short distance away from Disney World, this property is for you.
I returned to the Hilton Orlando Bonnet Creek, this time with 7 family members with me. We occupied a few rooms at the property to celebrate some birthdays, anniversaries, and of course..a visit to the theme parks with some kids. I had reached out to the hotel staff a few weeks before arrival to discuss special arrangements (having things like birthday cake, balloons, champagne,etc.) set-up in the rooms as a surprise.
Mark Huurneman worked with me to get beautiful, spacious rooms for my family...and assisted me with the amenities I had ordered. I'm an HHonors Diamond frequent traveler and spend weeks every year in some of the nicest properties in the Hilton family ...like the Conrad Sanya in Hainan, China or the Jumeirah Hilton in Dubai, where I stayed at both in recent months. I'm fairly demanding and have a high level of expectations when it comes to service at hotels...and know the level of service low-end Hiltons like Hampton Inns provide...and high-end Hiltons like Conrads provide. I'm pleased to say that Mark and the staff here were definitely on the high-end side, providing friendly service one would expect at a more premium-priced property.
This Hilton is a great value, providing comfortable rooms, great service, beautiful views, and awesome facilities just moments from the Disney parks. As others have reported & reviewed, the Lazy River and pool complex at this property is excellent, well maintained and serviced. Elevators are numerous and speedy. Rooms are clean and quickly warmed/cooled to your specifications. WiFi is speedy. Bathrooms provide ample room: King bedded rooms have a spacious shower while two bedded rooms have a tub/shower combo. Water pressure was great as was the responsiveness to get hot water when needed. While the bedrooms aren't the largest, they are comfortable enough to let a family stretch out a bit before/after sleep. Available parlor suites provide more room to stretch out in; mine included a dining room table with seating for 8, a large desk, and a large sleeper sofa in the living room. Combined with adjoining king and 2-queen bedrooms, the parlor suite configuration offers plenty of sleeping space...plenty of places to watch TV or catch up on work... and a total of 3 full bathrooms, 2 with shower/tub and 1 with the large shower area and no tub.
We were on the top floor and didn't hear any noise outside from the hall or from other rooms; it was quite peaceful.
Exceptional service was provided throughout the resort --especially in Harvest Bistro, where some of the friendliest servers I have ever encountered worked. The few times we all ate together, we triggered the automatic 18% gratuity there for large parties.. but the service was so good, we actually put significant, additional tip on the check.
Throughout the property, the staff was always friendly and smiling, and you got the sense they were very happy to be employed there...and their satisfaction and happiness really shined through their service.
At check-out, I encountered a problem with my bill (which I almost expected...I had multiple rooms and reservations all routed to my account, and some charges/credits weren't applied properly.) Even then, the situation was resolved by very friendly staff.
All in all, this is a great resort in a great location. You won't find a better property for a better value any closer to the Disney Parks.
However, one downside to the property is the theme park shuttle service offered by Mears through a branded Hilton/Waldorf bus. As great and as friendly the service is in/around the resort, the shuttle service lacks the friendly efficient service you'd expect. Shuttle drivers are moody and grumpy ...and in some cases, ill prepared. One morning the driver got lost...we knew we were in trouble when we ended up on I-4 west heading towards Tampa and no longer within the Disney resort area. Guests on the bus had to route the driver back towards the Disney area for a very long journey back to the parks. Depending on which park you wanted to go to and when, you may need to wait on the bus for upwards of an hour to get to where you need to go --even though the parks are right there. I went during the off season and even during off times during the day/night, I was stuck on the bus standing without any places to sit. The drivers hassle people for room keys to board the shuttle from the resort ...but don't check for any keys when leaving the parks. I found it odd: why would someone come to the Hilton/Waldorf and pay more to park there and take the shuttle...than it would be to park right at an actual Disney parking lot? They should have more shuttles running --perhaps one each for the Hilton and the Waldorf, each dedicated to going to only 1 or 2 parks rather than multiple parks. I can't imagine how bad the shuttle service is in higher/busier seasons.
Shuttle service to the theme parks aside, the Hilton Orlando Bonnet Creek is a great resort in a great location, armed with some of the most friendly, service-focussed employees in the Hilton family. If you are ever in the Disney World area and want a great stay without a huge price tag, this place is for you.
- Official Description (provided by the hotel):
- Hilton Orlando Bonnet Creek is an oasis of fun and relaxation in the middle of Orlando's theme park magic. The resort is nestled in the serene 482-acre Bonnet Creek nature preserve, surrounded by Walt Disney World(R) Resort. The resort offers 1,009 spacious and elegantly appointed guest rooms and suites and an array of family activities and amenities certain to make your visit to Orlando a treasured memory including a 3-acre lazy river pool with water slide, ranked #1 Fantastic Hotel Pool by TripAdvisor. Relax amid lush tropical landscaping and crystal clear water sparking in the Florida sun. Or enjoy a roster of daily poolside activities designed for all members of the family! The resort offers championship golf, a relaxing spa, and twelve restaurants and lounges including the acclaimed La Luce. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, Hotwire, Ctrip TA, Prestigia, TripOnline SA, Cheap Tickets, Hotel.de, HotelsforEveryone, Priceline, Evoline ltd, getaroom.com, Cancelon and HotelQuickly so you can book your Hilton Orlando Bonnet Creek reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Orlando Bonnet Creek Hotel Orlando