This is a nice property, but....We agreed to attend a sales presentation at the Parc Soleil and sat through the 2 hour pitch.
Overall, the pitch was handled professionally but the cost is pricey and there are add on fees each time you book. Also, the monthly maintenance is high. But what really turned us off to doing business with Hilton is the policy about the voucher (worth $200 supposedly) that you are promised in exchange for sitting through the sales pitch. We left ours in a room we had checked out of and realized it about two hours later. The housekeeper and the security staff told us that this happens regularly and the policy is to discard the voucher. HILTON WILL NOT REPLACE THE VOUCHER UNDER ANY CIRCUMSTANCES! Any reputable company would just void the original and replace it since there is an electronic and paper trail. But why they have the staff discard these vouchers is quite suspect. I'm sure they wouldn't discard my wedding ring if I left it in the room. That is what lost and found is for. So rather than turn the vouchers over to lost and found they destroy them in an effort to keep the $200 in their pocket. Very sleezy. Borderline dishonest. I've also found it very difficult to redeem Honors points and to even get credited for them in the first place. Not a company you want to reward with loyalty! There is no upside for giving them your repeat business.
- Official Description (provided by the hotel):
- Located on 52 acres in the heart of the attractions area in Orlando, Parc Soleil by Hilton Grand Vacations is in close proximity to famous local attractions including Walt Disney World(R), Universal Orlando(R), SeaWorld(R) Orlando, Aquatica(R), and is convenient to I-4 and more than 94 championship golf courses. Parc Soleil features stylish studios and roomy one and two bedroom suites with balconies. ... more less
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- Also Known As:
- Parc Soleil By Hilton Grand Vacations Club Hotel Orlando
- Hilton Grand Vacations Club Orlando