The morning manager was explicitly rude to his customers. We simply just asked for an extra wash cloth that doesn't require consumption but still said no in a such an angry tone. How can such a manager treat those who pay for services like this. Above all else the evening manager and the shuttle person was kind to us.More
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I guess you get what you pay for... I think we will start paying a little more for better accommodations. The AC in the room is so very loud and of course had that mildewy smell! The room was basic. On our first night the fire alarm went off!!! We had to evacuate the building in the middle of the night with a 1 year old baby. No accommodations were given or apologizes! Didn’t receive a credit or refund for having the noise continue every few minutes after they stopped the alarm and gave all clear to reenter building. Breakfast was okay.... I think once you experience better you can’t go back to basicness.
Thank you for taking the time to review our hotel. I sincerely apologize for the issue you had with the room AC unit. I understand your frustrations regarding the fire alarm going off. The hotel staff handled the situation correctly. With the code that set off the alarm, we had to wait for a representative from the fire alarm company to arrive and reset the system. We did everything we could as a hotel to keep the alarm from sounding.
Rooms were small but great check in and friendly staff. Was able to get in before check-in time everything was clean close proximity to airport was the reason we chose this hotel great value for the price
Thank you!!!
Upon our arrival there was blood stains all over both sets of sheets and comforters! Our family was completely grossed out and shame on Best Western for putting us in harms way. Corporate has yet to respond to our inquiry. Needless to say we are completely appalled.
Thank you for taking the time to leave a review. I apologize for the inconveniences that your family had while here.
rooms were worn. Dirty, stained carpeting. Stained curtains. It was run down, and the halls smelt of pot, even though it was a no smoking floor. Need new mattresses. The people at the front desk were friendly, otherwise, not worth staying.
We appreciate your review. All of our rooms have brand new mattresses as of March 2019 and our entire hotel is Non-Smoking. Occasionally we will have problems with a guest that smokes on property and we must ask them to leave however, that is rare. We do apologize your stay did not meet your expectations, we will be completing our renovations later this fall, hopefully you will be able to revisit us and see the completed look of our rooms at that time.
When ever I travel I always search for a Best Western/Plus in the area to stay at. I have a membership and am always able to find good rates. They offer full breakfast and its good. And the facility is always clean, nice comfy beds, and great hospitality.
Thank you for your review and for choosing Best Western! Please stay with us again when you are in the Orlando area.
