Upon our arrival there was blood stains all over both sets of sheets and comforters! Our family was completely grossed out and shame on Best Western for putting us in harms way. Corporate has yet to respond to our inquiry. Needless to say we are completely appalled.More
Booking.com
Booking.com
Booking.com
rooms were worn. Dirty, stained carpeting. Stained curtains. It was run down, and the halls smelt of pot, even though it was a no smoking floor. Need new mattresses. The people at the front desk were friendly, otherwise, not worth staying.
We appreciate your review. All of our rooms have brand new mattresses as of March 2019 and our entire hotel is Non-Smoking. Occasionally we will have problems with a guest that smokes on property and we must ask them to leave however, that is rare. We do apologize your stay did not meet your expectations, we will be completing our renovations later this fall, hopefully you will be able to revisit us and see the completed look of our rooms at that time.
When ever I travel I always search for a Best Western/Plus in the area to stay at. I have a membership and am always able to find good rates. They offer full breakfast and its good. And the facility is always clean, nice comfy beds, and great hospitality.
Thank you for your review and for choosing Best Western! Please stay with us again when you are in the Orlando area.
Stayed at the Best Western the night before a flight and it was perfect. Positively clean and comfortable with a decent breakfast. Very convenient to the airport and they provide parking for the duration of your trip at a fraction of the cost of airport parking. Free shuttle to the airport as well. Couldn’t have made a better choice.
Thank you for your review and for choosing to stay at our hotel we do appreciate you! We strive to provide a total package for our guest and we are glad to see you were able to take advantage of our offer!
The breakfast buffet was great. The mattresses are terrible especially on the sofa sleeper. Do not even think about renting a room expecting to use it.My daughters had to get another room at 1:30 am because the sleeper was so bad.
We are happy to hear you enjoyed our breakfast. All of our rooms have brand new mattresses on the beds, the sofa sleepers are regular sleeper mattresses, we are sorry you found them uncomfortable. As we continue to renovate we will keep in mind your comments regarding the sleeper sofa mattress. Thank you for your review.
Hotel rooms were spacious and clean. Service was excellent. We were away from the hustle of Disney traffic but close enough to get to everything in a short time (depending on Orlando traffic!). Breakfast was convenient.
We are so glad you enjoyed your stay with us. Please stay with us again when you are in Orlando.
