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“Difficult to collect personal property”

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Best Western Airport Inn & Suites
Ranked #200 of 336 Hotels in Orlando
Los Angeles, California
2 reviews
“Difficult to collect personal property”
Reviewed August 1, 2013

We stayed at the Airport Inn on 19 Jul 2012, checked in early in the morning and departed the next day. My wife left her electric curling iron there and when we realized it we called the hotel and alerted them we would come by and pick it up. We went by the desk clerk informed us no one was there to give it to us so we had wasted a drive, gave address to be mailed. I called the General manager Juan who would not return my call, and later was given a number for juilana who called to get my address which is on my diamond membership. They made this the worst experience I have ever had with best western and I would never stay in the airport inn again because they only rent rooms and provide no service.

Room Tip: Stay away not a great location.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Artha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan F, Manager at Best Western Airport Inn & Suites, responded to this review, August 15, 2013
Dear guest,

We're hope that you already received the item that was left on our property.

We apologize for the inconvenience and misunderstanding related to this matter.

We hope you consider our property on your next visit to Orlando in order to offer a better experience.



Sincerely,

Best Western Inn & Suites
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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802 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
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English first
bradenton,, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 29, 2013

Everything worked well in spacious room / close to fine dining / breakfast was good / location near airport and Bay Hill Country Club / I'd stay there again in a heart beat / didn't have time to use the outside pool / staff was very pleasant and professional.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Emerson H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan F, Manager at Best Western Airport Inn & Suites, responded to this review, August 15, 2013
Dear Guest!

It's a pleasure hear that you had a good experience during your stay in our Hotel!

Thank you very much for share that with with us and all our future guests!


We're looking for to be your choice again in your next visit in Orlando!



Sincerely,


Best Western Inn & Suites
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 28, 2013

Very convenient to Orlando International for free van pick-up/drop-off. Good value which also included full breakfast. Rooms clean, staff friendly. Don't pass it by for something more expensive unless you like to waste money.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan F, Manager at Best Western Airport Inn & Suites, responded to this review, August 15, 2013
Dear Guest!


We would like to say thanks to you to take your time to post your experience during your recent stay in our property.

Your opinion an concern help us to improve us and offer a better quality in service for you and all our future guests.


I hope see you soon and your next visit to Orlando!


Kind Regards,

Best Western Airport Inn& Suites
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 26, 2013

This hotel is advertised as an airport hotel which is the reason we picked it for a one night stop over before a long car journey next day. Sorry but in my opinion a hotel which is several miles from the airport "cannot" be called an airport hotel, nor be advertised as such. Plus despite directions it was very difficult to locate at night (thanks in the end to the guys in the gas station)
Check in was easy and we were given a room on the ground floor, the bedding was clean thankfully as the room, infact most of the hotel that we saw was basic. It looked as if the decor has not been touched for many years. There is no evening restaurant so we looked about for one within walking distance but all we could find was the waffle house next door and it is not to be recommended. Breakfast was continental buffet style and was adequate.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hugbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan F, Manager at Best Western Airport Inn & Suites, responded to this review, August 13, 2013
Dear Guest,


We do appreciate your review regarding your recent stay in our facility, We're really sorry if your experience was a little disappointed regarding the distance from the airport. We're 8 minutes away and 4.3 miles away from the airport, and yes that's consider an airport Hotel.

We're not responsible for any traffic or delays that gives you the impression that Airport is not that close from us.


Hopefully you consider stay with us on your next visit to Orlando!


Sincerely,



Best Western Airport Inn & Suites
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida City, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 25, 2013

very happy with the service at the front desk,the lady was friendly ,well mannered and help with information regarding the area..the room was cleaned ,sheets smell very cleaned ,the only issue were the pillows a little to hard for me(use a soft pillow at home,)yet that did not deter me from a good sleep as well as the family.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank norma g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan F, Manager at Best Western Airport Inn & Suites, responded to this review, August 13, 2013
Thanks for sharing with us your experience regarding your recent stay in our facility.

That's the best way to improve our service and amenities to you and all other guests in the future!


Thank You!


Best Western Airport Inn $ Suites
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Half Moon Bay, United States
1 review
Reviewed July 21, 2013

This hotel was clean but not in a busy area where you might find quality restaurants, and is good just as a place to sleep in and watch TV. The rooms were clean, the staff in general needs better people skills training, the breakfast some of my relatives ate was fair.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Margaret A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan F, Manager at Best Western Airport Inn & Suites, responded to this review, July 22, 2013
We’re from Best Western fully understood your concerns and opinion, and really help us to improve our service and the quality of our guest service.

All our staff has been trained to provide a Best Western Customer service, witch is “I Care Vision”
*Listen to the Guest
*Ask Questions
*Show respect
*And make sure that all our guests leave the hotel with 100% Satisfaction.

We’re really appreciate if you give us another chance to provide to you a Better Experience!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 14, 2013

From the Front Desk to the Day Porter Staff, everyone was friendly and provided excellent customer service. They provided directions and tips on traffic patterns as well. Awesome Staff!!! Try them the next time you are in Orlando on vacation or on a business trip!!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Verdellda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan F, General Manager at Best Western Airport Inn & Suites, responded to this review, July 17, 2013
Dear Guest,

Thank you for share with us your experience in our property!

Your business is very important to us and we value your feedback.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Airport Inn & Suites

Property: Best Western Airport Inn & Suites
Address: 8101 Aircenter Ct, Orlando, FL 32809-7414
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#120 Business Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Airport Inn & Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
A cozy and contemporary hotel only 10 minutes away from the Orlando International Airport, offer a Complimentary daily shuttle. The only hotel in the area that prepare your Brekfast To Go if you have a early flight. ... more   less 
Reservation Options:
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Also Known As:
Best Western Airport Inn And Suites
Best Western Airport Hotel Orlando
Orlando Best Western

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