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Hyatt Place Orlando Airport
Ranked #41 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Reviewed September 12, 2011

The hotel is new nothing fancy and very clean. Staff are extremely nice and accommodating. The free continental Bfast was superb! Wish our stay was longer love this hotel. Rooms are spacious. We have 3 teens 20,19, 16 and with 2 beds, a sofa bed and free wi fi in the rooms everyone was happy.

  • Stayed: September 2011
    • Value
    • Location
    • Rooms
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    • Service
1  Thank missla0922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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881 - 887 of 978 reviews

Reviewed August 29, 2011

What I Liked:
Friendly staff
Spacious Room and Bath
Free Breakfast
Free Internet
Free Shuttle to nearby locations (<3 mi)

What I Didn't Like:
Stella -
The poor experience began when we arrived at the airport and called for the shuttle. I spoke to a lady named Stella and informed her that we were at the terminal ready to be picked up, to which she responded, "I don't have any rooms yet for you to check in... you'll probably need to wait until 11AM." (*Note: we arrived at around 8 AM) I responded that it's okay and the shuttle picked us up 15 minutes later.

When we got to the hotel, we approached the front desk to inform them that we're checking in and Stella informed us that she just cannot check us in yet, because the housekeeping team will not be in until 9:30. Take note that Stella did not even bother to ask us for our names at this point. So we waited...

After waiting for about an hour, she called our attention and asked if we wanted a double room for all 3 of us, to which I responded that we actually want one room each for the duration of our 3 week stay. After I said that, she became noticeably nicer, but only for a few minutes because when our credit cards didn't work to allow the $500+ authorization for each room, she told us we cannot check in without a card. I offered to pay for the incidentals up front which was something I am accustomed to doing when staying at a hotel, and she responded "not at this hotel." We kind of got the feeling that we were not wanted and were about to move to a different hotel when one of our travel companions was able to produce a credit card for all our incidentals - which ended up tying up his credit.

A couple of days after, we approached Carrie who is the manager of the hotel to discuss our situation. She was quick to offer that the incidental charges be waived and the credit card charges be reversed and allowed us to settle our charges in cash.

Laundromat -
Another concern we had is that the hotel has no laundromat. We were in town for 3 weeks and had to do our laundry at least once and we had to use the laundromat in the Country Inn across the street.

Delays in Shuttle Service -
There were also several times when we asked to be picked up at the office location where we were assigned and shuttle drivers got lost and what was normally a 10-minute wait took 45. This also happened when we asked to be picked up at the airport (after Disney) and after about 50 mins of waiting, the driver arrived to drop off people at the airport and was surprised that we were there. She told us that no one from the front desk informed her that we have been waiting for the service. We were with a few airline staff and they were also not pleased.

Room Tip: Automated check in at the lobby .
  • Stayed: August 2011, traveled on business
    • Value
    • Sleep Quality
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1  Thank Ryam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2011

Love their set-up, their staff. Very friendly. Very inviting lobby areas and places to eat in morning. Love what Hyatt has done for the average family traveler looking for a quality hotel. Will definitely go back. Close to Disney but far enough where it was quiet and restful!!!

  • Stayed: March 2011, traveled with family
    • Value
    • Sleep Quality
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Thank Jay1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2011

Our family of 4 stayed here on our last night in Orlando after a 2 week vacation and Disney Cruise. I was very impressed with the friendly customer service. We found this hotel using Hotwire so were a little nervous about it. We are pleased to say that we enjoyed our stay very much. The room was HUGE and included a mini kitchenette, full bathroom, lots of seating area, etc. There is starbucks in the lobby and treats available 24/7. Included in your stay is a continental breakfast with a few hot items. This was by far the best continental breakfast we enjoyed on our entire vacation. Bagels, english muffins, fresh fruit, yogurt, tea, coffee, juice, oatmeal, etc.
There is an outdoor pool, however we did not use it so I cannot comment on this. The hotel also does not have its own restaurant but there are some in the immediate area, within walking distance.
I would definately stay here on a future visit!

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
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Thank mcol23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2011

even though we had just an overnight stay as we were catching an early morning flight......the room was very comfortable and good service.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank gaggu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2011

We used Hyatt Gold Points to stay at this property. Having stayed at several other Hyatt Place Hotels, we were surprised by the poor condition and service at this property. The sheets were soiled. We found blood stains on the fitted sheet and flat sheet. When we alerted housekeeping, they ran up a stack of clean sheets and essentially told us we needed to change it ourselves and that they didn't have any fitted sheets for us to use. Additionally, upon changing the sheets, we found similar blood stains on the pillow cases. Also, the bathroom was not as well kept as other properties and the air conditioner didn't cool the room properly. Lastly, several weeks after checking out, I noticed that they charged me twice as many points as they should have...resulting in a 20 minutes conversation with customer service to get it straightened out (most of which was spent on hold). As it is, a month after the fact, they say it will take several more weeks to get the points refunded. Overall, it was a disappointing experience. Stay somewhere else!

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
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3  Thank babycatnat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2011

I stayed there on an overnight business trip. Room was clean and comfortable, with plenty of desk space to work. Bathroom and closet small but serviceable. For dinner it was within walking distance to a number of mid-level priced restaurants. Good free continental breakfast. Close drive to airport. Ask staff for locations for cheapest gas stattions, as the two closest to the hotel are notorious for overcharging tourists looking for a place to refuel their rental cars.

  • Stayed: July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Pedro666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Orlando Airport

Address: 5435 Forbes Pl, Orlando, FL 32812-9010
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Orlando
#32 Green Hotel in Orlando
#44 Family Hotel in Orlando
#51 Business Hotel in Orlando
Price Range: $111 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Orlando Airport 3*
Number of rooms: 134
Official Description (provided by the hotel):
At Hyatt Place Orlando Airport, you’ll enjoy the comfort you deserve and the convenience you crave. Plus, you’ll be in the heart of the Orlando Airport corridor, 10 miles away from Lake Nona Medical City, and minutes away from Orlando’s world-class theme parks. As the closest Hyatt Place to Port Canaveral, book our Cruising to Port Canaveral package with arranged transportation to port or book our Park, Stay, and Fly package and receive up to seven days of complimentary parking. What You'll Love: Complimentary shuttle: Enjoy the convenience our airport shuttle available from 4am to 2am daily, and within a three-mile radius 24/7 dining: Start your day with free breakfast, then enjoy freshly prepared favorites on your time Inviting spacious rooms: with plush Hyatt Grand Beds™ and a Cozy Corner with sofa-sleeper Flexible meetings: Hosting an event is easy with 1586 sq. ft. of flexible meeting space ... more   less 
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Also Known As:
Hyatt Place Orlando Airport/Northwest Hotel Orlando
Orlando Amerisuites

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