Spent a Sunday afternoon at the Grand Bohemian to celebrate a friend's birthday and was delighted by brunch and completely dissatisfied with the spa. 3 of us spent the morning sitting at the bar enjoying brunch and being waited on by Rikke - she was absolutely wonderful! We had a great meal, enjoyed the music and were looking forward to our spa treatments. I'm sorry to say, I wish I would have skipped the spa and spent the day in the bar instead. 2 of us booked mani/pedi appointments, 1 booked a massage about a week in advance. The birthday girl decided she would like a facial instead, but was informed that she couldn't make any changes to her appointment (she called the day before). At the time of our appointments we headed upstairs ready to be pampered, unfortunately that didn't happen. We all needed to use the restroom before our treatments and unfortunately is started out bad from there. The floor was soaking wet, there were dirty towels on the floor and used glasses on the bathroom counter. When the 2 of us were brought into the treatment room for our mani/pedi I was instantly disappointed. The chairs were something you would have in your living room and no soaking tub was available for pedicures. The birthday girl's pedicure water was already filled and left to sit in the room while her manicure was completed. Her feet were placed into the basin into cold water when it came time for the pedicure, I at least was offered warm water. This was of course after my left arm had practically gone numb from crossing it over my body while my nails were being painted. The birthday girl's technician applied an additional treatment (extra cost) without even asking if she was interested in having it. Her nails looked like they could have been painted by her 12 year old, even after she requested the tech to fix them several times. Both of our feet still had wet polish when we were kicked out of the uncomfortable chairs so other clients could be brought in. The birthday girl was offered a refund for her manicure, but she still had to remove the polish herself when she got home - it was that bad! My nails have chipped already and I still have rough feet (even after the callous treatment). Needless to say I won't be returning to this spa ever again.
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- Also Known As:
- Hotel Grand Bohemian
- Grand Bohemian Orlando