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“Hotel is kept up very well”

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Holiday Inn Express Hotel & Suites Universal Studios Orlando
Ranked #174 of 342 Hotels in Orlando
Certificate of Excellence
Reviewed May 27, 2014

Stayed here for two nights recently while on business. Staff was very friendly and hotel was very clean. The hotel was well maintained and has been kept up very well. Room was also very clean. Breakfast buffet was clean and well maintained. I would stay here again.

  • Stayed: May 2014, traveled on business
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2  Thank Mark0076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this reviewResponded May 29, 2014

Mark,

Thank you for spending your 2 nights in Orlando at our Holiday Inn Express. We appreciate the nice review and our team will be thrilled to read your comments. Thanks again and we look forward to hosting your next stay!

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Reviewed May 26, 2014 via mobile

Loved staying here! So clean and comfortable, great location, awesome staff and delicious hot breakfast! Will definitely stay here again! Traveling with 3 kids, 1 of which is a toddler. (We are from Tampa so not a long drive!) We have stayed at several different resorts and hotels in Orlando and this was definitely one that we will come back too.

  • Stayed: May 2014
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2  Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this reviewResponded May 29, 2014

Margaret,

Thank you for the wonderful review! We thank you for choosing our Holiday Inn Express and we look forward to seeing you all again.

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Reviewed May 25, 2014

Most of the hotels including this one in the contract with Super Star Shuttles. My spouse and I had one problem after the next with them and were not able to get a solution from the shuttle management or the hotel. Our fist morning there, we got up early and were in the shuttle ticket line (behind 1 person) when it opened at 7:15. We needed to catch the 7:30 shuttle. The ticket lady spent 15 minutes on the first customer because she put the wrong order in the system and then had to refund it. At 7:30 she said oh if you need the 7:30 shuttle you're too late. We said we'd been second in line since 7:15. She said, well I was helping a customer. Which wasn't even true because she was screwing up a customers order. Talk about complete incompetence. If they are unable to get customers onto the 7:30 shuttle they need to stop offering it. When we addressed this issue to the front desk, hey were rude and unresponsive. Our next incident happened as we tried to catch the shuttle from seaworld to universal. The shuttle was supposed to depart at 5:55. We saw it from a distance and ran to catch it. We arrived on the shuttle at 5:52. We sat down and waited. At 6:10 we asked the driver when he was leaving and he said not till 6:45. So we called super star shuttle management and they said they couldn't do anything about it. The driver was lazy didnt want to run the shuttle for only two people and the management did not care. So we had to sit there until the 6:25 shuttle rolled in and we changed buses and took that ine instead. Super star shuttles is the picture of incompetent management and the hotels that contract with them are likewise incompetent for allowing these poor business practices to continue. As long as the offered shuttle service is superstar, I can bot recommend staying here and I will not be returning.

  • Stayed: May 2014
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2  Thank cpost04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this reviewResponded May 29, 2014

Hello,

We were disappointed to read your comments about the shuttle service. Normally the shuttle is a smooth operation and runs at the set scheduled times. I apologize for the lack of response from our team as this is not the service we strive to deliver. The shuttle is operated by Universal Studio's and I will share your comments with their management for immediate improvement. Thank you for staying with us, and please be assured we will follow up with Universal on your experience with the shuttle service. Have a good day.

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Reviewed May 14, 2014

The hotel overall is very nice and clean but the main highlight is the staff. We stayed at the intercontinental in New York just prior to our stay at the HI express Orlando and the staff there were not helpful or welcoming so it was nice to actually have some staff that care about their guests. Ruthie was lovely and helped us out with getting our passports from New York as we had left them in the safe there. She rang the hotel and made sure they had posted them and let them know that we were not happy with the service we got from them. As soon as we had started to tell her about our horrible experience there she did all of the above without us even asking, she was amazing and overly helpful. My mum got quite sick and the staff there all knew so one staff member Kristina put together a little bag of chocolates and tea bags with some balloons for her that were in our room when we returned later that day, it really made my mums day knowing that someone else cared about how she felt. Lucas one of the night staff was always friendly when we returned in the evening asking us about our day and giving us good tips. Marie was also lovely with her dinner tips and just to have a chat too. All of the staff at this hotel were amazing I could go on listing all the nice things that they did for us. The rooms are quite small but the beds are comfortable and everything is clean and tidy; we didn't spend much time in the room only for sleeping as we were out all day at parks so we were happy with what we had. The breakfast is free so I assumed it would just be some toast and cereal but you get everything. Eggs, bacon, scones, pastries, toast, muffins, donuts, cereal and more. The breakfast staff are also very nice and were happy to get me anything I asked for. The pool is quite nice its very modern and clean for an outdoor pool. The bus service for universal does come every 15mins or so but it does fill up pretty quickly at peak times so get in early to book a seat, however the bus driver didn't mind us standing so we just crammed in which saved us walking. When we asked the staff to call us a taxi they don't call a meter taxi its more like a private car service which just charge you a flat rate. This worked out to be cheaper than a taxi with a running meter and the cars were a lot nicer and the drivers are very friendly. Overall I was so happy with my experience at this hotel and the staff definitely made it memorable. After our experience at the intercontinental which is meant to be 4-5 star we didn't expect much from a holiday inn as their reputation isn't as high as the InterContinental's is, but in my opinion this hotel is of much higher quality than the intercontinental. It really goes to show how much of an impact staff can have on how good or bad your stay is. I would recommend this hotel to friends and family and would stay here again. Thank you to all of the staff at this hotel we will remember you.

  • Stayed: May 2014, traveled with family
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2  Thank lydgrace02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this reviewResponded May 15, 2014

Thank you for the very nice review. We appreciate that you shared in so much detail. Ruthie, Kristina, Marie and Lucas were very happy to read your review as was the rest of the team.
We thank you for staying with us and hope to see you in the future. Have a great day.

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Reviewed May 14, 2014

Great location, great value, and the customer service I received was outstanding!

Great location, it is very close to the Universal Studios & Islands of Adventure theme parks. You could walk to the attractions (if you wanted to). The hotel also has a contracted shuttle service to get you to and from the parks.

The hotel is a good value! However, be prepared for a small-ish pool by Florida standards & small washrooms/bathrooms. The rooms were very clean. However, in my opinion, your not here to hangout at the hotel or in your room. Therefor, the room was great. The hotel also offers a complimentary breakfast. Just remember to leave the staff a small tip. After all, they clean up after you ( and your kids ).

Now for the customer service, I had a small problem with the air conditioning in the room. The staff went beyond what I would call reasonable to ensure the matter was handled quickly. I was so impressed by they way they handled it, I would gladly stay there again!

Thanks for a wonderful stay. I'll be back soon. Thanks again.

Stayed: May 2014, traveled with friends
2  Thank TravelinTodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this reviewResponded May 15, 2014

Hi Todd,

Thank you for the great review. Our team will be thrilled to read your comments. I am pleased to hear your AC issue was rectified in a timely manner. We look forward to seeing you again.

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Reviewed May 13, 2014

Overall ok place. Average rooms (perhaps slightly smaller)
Bed seemed slightly comfy.
Reasonable cost.

Just as good as the lousy DoubleTree down the road, and it is cheaper and you do not have to pay for parking.

Did I mention powered eggs? Bleah.
Saving grace is it is nearby Junior's Columbian Burger, FTW.

Room Tip: Ask of for a higher floor. You may be able to see Downtown Orlando. Oh Joy.
See more room tips
  • Stayed: May 2014, traveled on business
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1  Thank Mr-H-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this reviewResponded May 15, 2014

Katy,

Thank you for staying at our Holiday Inn Express location. We appreciate your comments. I do want to clarify regarding the eggs. The scrambled eggs are not powdered, and actually come prepackaged and we heat and serve. Thanks again and have a great day.

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Reviewed May 7, 2014

Good place to stay if you're going to Universal Studios Orlando.

What's good:
1. The breakfast is good. Opens at 6AM, I think.
2. The room si nice and clean.
3. Channel selection is OK

What's not so good:
1. Don't depend on the shuttle going to Universal. Seats are limited (Book early) and it picks you up a bit late than what we wanted it to be.
2. No convenience store in the immediate area to get your junk food and other necessities. Need to walk a bit.

  • Stayed: December 2013, traveled as a couple
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1  Thank jovanpuyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this reviewResponded May 12, 2014

Thank you for the review! The Universal shuttle is operated by Universal Studio's and departs at scheduled times depending on the park hours. If the shuttle is not available a taxi is just $8 one way to the parks. We do have guests that walk however it will take 20 minutes. There is a Walgreens in the shopping strip just in front of the hotel, plus several restaurants within walking distance. Thank you and we hope to see you again.

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Additional Information about Holiday Inn Express Hotel & Suites Universal Studios Orlando

Address: 5605 Major Blvd, Orlando, FL 32819-7960 (Formerly Sleep Inn & Suites @ Univ Studios)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#98 Business Hotel in Orlando
#152 Family Hotel in Orlando
Price Range: $107 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Universal Studios Orlando 2.5*
Number of rooms: 196
Official Description (provided by the hotel):
Welcome to the Closest Holiday Inn Express Hotel to Universal Orlando Just steps away from Universal Studios and 10 minutes from the Orlando Convention Center, our central Orlando hotel offers both comfort and convenience. If you are looking for lodging near Orlando theme parks, look no further than our charming Orlando hotel, conveniently located at the intersection of Florida s Turnpike and I-4. Easy access to popular Orlando attractions like Walt Disney World Resort and SeaWorld Orlando and Aquatica. Cruise International Drive, also known as I-Drive , for the best shopping, restaurants and entertainment in Orlando. Prime Outlets, Festival Bay, and Mall at Millenia are all five minutes away. Also, we are only 15 minutes away from downtown Orlando. During your Orlando business trip, you will be impressed with the accommodations our Orlando hotel provides. Our Universal hotel is conveniently located near the Orlando/Orange County Convention Center and is the perfect place to stay during your visit to Orlando, FL. While vacationing in Orlando, enjoy several hotel amenities including free high-speed Internet access, pool heated (seasonally) and hot breakfast buffet. Book your reservation today and enjoy our great Orlando hotel deals and rates. Must be 21 years of age with valid credit card at check in. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Universal Studios Orlando
Holiday Inn Express Orlando
Holiday Inn Orlando

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