I called to reserve a room months in advance and asked what the difference was between an executive and a standard room. I was told specifically that executive rooms were larger (not true — we had friends in standard rooms that were the exact same size) and executive rooms received water bottles each night of their stay, part of the reason for the higher price (also an apparent lie, as on the second day when I asked about our missing water I was told “no that’s only one time and it’s complimentary, not included in the price”)
The front desk staff were rude, ignorant, playing on their phones while people were asking questions, being completely dismissive.
And to top it all off the entire 4th floor smelled like cat urine, and the water at the breakfast bar tasted like sulphur. More
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- Room service