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“Could not sleep at all” 1 of 5 bubbles
Review of BEST WESTERN Orlando Convention Center Hotel

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BEST WESTERN Orlando Convention Center Hotel
Ranked #136 of 335 Hotels in Orlando
Jacksonville, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Could not sleep at all”
1 of 5 bubbles Reviewed June 1, 2013

Very basic economy hotel - don't know what makes it a "Plus". We arrived late at night but it looked OK. However, there was a party at the Doubletree Hotel across the street that had such loud music (especially the blaring bass) that my family could not sleep at all. The hotel staff was unprepared to respond to the problem and did not even offer to move us. They just said there were a lot of people in town that week (DUH, we're close to Disney the week of memorial day). We checked out after 2 hours in the room and moved to another hotel down the street (the other hotel was blissfully quiet, BTW). There were two other guests in the lobby when we left, complaining about the same noise problem. My real issue (and the reason for such a negative review) is that the Best Western refused to refund our money for our 2 hour stay since we had TRIED to sleep in the beds and therefore had "used" the room.

Room Tip: Only stay here if you can sleep anywhere no matter the noise. Request a room on the back side of th...
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  • Stayed May 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Katherine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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825 reviews from our community

Traveler rating
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    45
    33
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
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English first
Dusseldorf, Germany
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed May 29, 2013

We´ve been staying here for three nights now, based on some "excellent" rating for this hotel. Well, it´s quite good, but "excellent"?

Overall it´s a bit smaller than the pictures makes you think. Looking at some comment below the hotel is just a bit older than a year ... well, to us it doesn´t seem to be. Unfortunately it´s been a bit "smelly", esp. perfumed in the reception and the stairway. Our room was even worse, smelling, maybe caused by humidity.

The room was clean, breakfast area a bit to small for all the guests, it seemed to be a bit crowded.

Location is fine, perfect for visiting Seaworld, which is just a short walk away.

Overall, we don´t think that this hotel really is of some BW "Plus" category ... but it´s ok, especially considering price and location. But they should really do something against the odor.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank GerCoDus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clearwater, Florida
Level Contributor
163 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 539 helpful votes
3 of 5 bubbles Reviewed May 25, 2013

The good: The guys at the front desk were great. Attentive, full of information, courteous and smiling. The room (407) was quiet during the night. A free breakfast is always a plus. The coffee in the room was ok. Complimentary water. Bigger frig and TV. A free outlet next to the bed! The price. Good location. Village Inn next door.
The bad: uh oh. What's that on the floor? Housekeeping left a little souvenir behind. Don't bother paying more for "executive room." Small room with only toilet and small shower in bathroom. Sink outside bathroom. Bright parking lot light at night. Told by one employee when I called the hotel that Sea World had fireworks at night so made special requests for Sea World facing room. They didn't. Breakfast eggs were of the powdered kind. No yogurt. (But then again, I can't complain - it was satisfactory and free.) Pool was basically bordered by parking lot. (Nobody used it during my stay.) No shopping within walking distance. I've stayed in new BW Plus hotels and this is not a Plus. Probably wont stay here again. If you found my review helpful, please click on "yes." Thanks.

  • Stayed May 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank kitchenchemist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed May 15, 2013

We checked in late after a long day at Sea World. Girl behind the desk was pleasant. Room looked ok. Fridge was not cold, so I turned up the temp. We were exhausted, so all we did was shower and go right to sleep. Left by 7:00 the next morning for Discovery Cove and returned at 6:00p.m. The room smelled like water/chlorine and had not been cleaned-our dirty shower towels from the night before were still on the bathroom floor. Faucets looked like they hadn't been cleaned for quite a while! All the cleaners did was make the bed. The blankets were stained! We had to wait 30 minutes for clean towels. The refrigerator was still not working, so we had to throw out all our food. I complained when checking out. All I got was,"sorry, we check the refrigerators daily and I don't know why your room wasn't cleaned." Done with Best Westerns. This was our 2nd unhappy stay with the chain! Only stayed there because if its availability and proximity to Sea World.

  • Stayed May 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Debkico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shelleybell1, Director of Sales at BEST WESTERN Orlando Convention Center Hotel, responded to this review, May 16, 2013
We are extremely sorry you had a bad experience at the Best Western Plus. As you can see from our other reviews, we take great pride in our rooms and our service. Our hotel is new ( just over a year old) and we are working very hard to keep the rooms and public areas spotless. If we made a mistake in servicing your room and checking your fridge, we definitely should have given you more than just an apology. If you would like to contact the hotel and ask for Shelley, I will be happy to discuss this further with you and personally invite you back as our guest. Again, our customer satisfaction is our number one priority.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Allis, Wisconsin
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

I stayed at the Best Western Plus Orlando Convention Center while attending a convention. The front desk staff were very attentive, cordial and helpful. Location is excellent; the iTrolley stop #29 is just a few steps to the east of the hotel. There are several family-quality restaurants within walking distance or a short Trolley ride away. The room had everything I needed and expected for 4 nights 5 days. I didn't try the pool but people looked like they were having a good time. There was a wide variety of food at the complimentary breakfast: eggs, sausage, pancakes, waffles, fresh fruit, sweet rolls, juices, and more. I had a very pleasant stay and I recommend this hotel for anyone, families included, who are traveling to Orlando. Although some other hotels offer more (unnecessary) amenities (such as a TV screen in the bathroom mirror), those hotels' prices were triple or more the cost.

Room Tip: I only tried one room; it was on the 4th floor facing the street and I have no complaints about it.
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  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nordeana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shelleybell1, Director of Sales at BEST WESTERN Orlando Convention Center Hotel, responded to this review, May 16, 2013
Thank you for your kind review. We appreciate hearing from happy guests. We strive to make sure every guest has an enjoyable stay with us. Our property and our staff make us an ideal location from which to explore all of Orlando. We hope you will stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Level Contributor
63 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

Handily located just off International Drive,so good for the theme parks, or to escape to the coast. Great quality for the price, good clean rooms, though the room was quite cramped, not a lot of space to move around, and nowhere to put suitcase. Similarly, the breakfast area and business centre were both very cramped. Perfectly fine though for a couple of nights.

  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Englishman-in-theUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Orlando Convention Center Hotel

Property: BEST WESTERN Orlando Convention Center Hotel
Address: 6301 Westwood Blvd, Orlando, FL 32821-8023 (Formerly Sleep Inn at Convention Center)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#30 Best Value Hotel in Orlando
#82 Business Hotel in Orlando
#136 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Orlando Convention Center Hotel 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Best Western Orlando Convention Center Hotel happily accepts packages for guest with reservations and registered guests. Packages must be sent in the name of the reservation or registered guest only, all others will be returned. There is a $5.00 receiving and storage fee for each package. ... more   less 
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Also Known As:
Best Western Plus Orlando Hotel Orlando
Sleep Inn At Hotel
Sleep Inn Orlando
Orlando Sleep Inn

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