Issue #1:Requested a club level room on floor 7. Even called to verify request, was told to arrive early so to improve chances of meeting request. Arrived at 1pm to find out that prior night all rooms were booked and would continue to be booked. Hotel knew this when I called to verify but didn't tell me.
Issue #2: Room rates near $400/night and we still have to pay $15 parking + TAX? Even on club level rooms? Not good.
Issue #3: Club concierge lounge is very small (occupancy of only about 60, I counted). Plastic chairs, small food offerings, and waiters looking for tips. Paid enough, not looking to tip more.
Issue #4: Club level rooms are small. Traveling with family meant luggage absolutely everywhere.
Issue #5: Vibe of reception area was lacking. I was expecting more high energy, activity, etc in main lobby, didn't feel it.
Issue #6: How about printing out a bill and sliding it under door the night before? I didn't receive one and needed to ask at front desk.
All in all, poor value for the dollar. Stayed at Portofino (club level) last year and enjoyed it MUCH more. Portofino lounge is much larger, better food, better atmosphere.
- Official Description (provided by the hotel):
- Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more less
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- Also Known As:
- Hard Rock Hotel Orlando
- Hotel Hard Rock
- Hard Rock Resort
- Hard Rock Orlando
- Hard Rock Cafe Hotel Orlando
- Universal Hard Rock Hotel