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“Take a loan out , it will cost you”

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Hard Rock Hotel at Universal Orlando
Ranked #39 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 22, 2009

My kids loved it, it was beautiful, but the prices were just ridiculous , my husband ordered a crown and a beer and it was 20 some dollars, my son got a slushie it was like $14.00, they add 18% gratuity to everything , whether you get good or bad service. We rented a cabana the last day, with this rental you are supposed to recieve a fruit basket, we were their forty-five minutes when my husband had to go to the front desk to get a waiter, we had to go to the bar at least 2 more times to place and order , but we still had to pay 18% gratuity. After we returned home , told hotel management about how unfair prices were and how bad our service was the day we rented the cabana, he said he was sorry and they would review their prices. That's it . Really a great , classy hotel, but $300.00 a night for just 2 beds and a bathroom ,, is way to much in this economy, even though we can afford it , it was a one time thing for us, felt like we were burning money. Going to St. Pete, in 2 weeks, Hard Rock is owned by Lowe's hotels, made sure we aren't staying at Lowe's hotel that is there.

  • Stayed: April 2009, traveled with family
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2  Thank travelsalot4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,737 - 7,743 of 9,306 reviews

Reviewed July 21, 2009

I've paid less and have had more included in Maui.
Additional charges for EVERYTHING most hotels include. i.e. miro wave, small frig, WiFi.
The room had no ventilation to outside air. No fans, no open windows,only a small (the size of 2 pac of cigarettes) above the tub and that had NO FAN. My grandchildren to ill during the night and the stench from vomit and diaarea was impossible get rid of. The stale, stagnant air was choaking us. The prices at the bars and hotel Restaurant (The Kitchen) were outrageuos. If you lodge here, take lots of $$$$$.

  • Stayed: July 2009, traveled with family
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2  Thank Meldona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2009

We just stayed at the hard rock in orlando right on univeral studio property it was absoulutely wonderful. The staff were so accomodating anything at anytime food was great. The best was no wait in any line at the parks being you were staying there. We will stay there again when we vacation in florida. Great hotel nice people anything you could ever ask for. Hard rock is awesom not enough great things can be said. Cool pool outside with entertainment everynight. Three restaurants on site grt food. Go for it you will love it.

  • Stayed: July 2009, traveled with family
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1  Thank ColbyDean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2009

We really loved this hotel. The location was fabulous and we had no complaints about anything. The staff were very helpful and when called for problem with the safe responded very quickly. We stayed on the 3rd level (reception level) and loved this. We didn't need to use elevators at all. As other reviewers have said, the express pass can not be over emphasised. I thought this would be like the disney fastpass system, but it is so much better. We sailed up to the top of each queue. If we return to Orlando, which I hope we do, we will definitely stay at the Hard Rock Hotel. My only downside would be the fitness room, which is very small, and had some equipment not working.l

  • Stayed: June 2009, traveled with family
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1  Thank romoKildare_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2009

What others discribed about the location and the hotel itself is mostly right. The only extra remark that I would give is that breakfast as forseen (if you take it) is nothing special. No cheese, no ham. Only sweet American stuff which I didn't like as an European. I can not call this a continental breakfast.

  • Stayed: July 2009, traveled with family
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Thank Famlef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2009

The bed was very hard and uncomfortable, the food mediocre, and the pool not nearly as big as pictured on the website.

$525.00 for one night . That included the room, lunch by the pool, and coffee in the room the next morning. Did not include dinner, parking fees, and various other costs.

We wont stay there again. It was very noisy in the hallways late at night with kids running up and down, and the pool water had very bad smell.

Thanks,

  • Stayed: July 2009, traveled with family
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1  Thank chazrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2009

The location was fantastic. Express passes let you get through the park quick. Our problems dealt with the hotel itself. We had a All Access Pass which entitled us to an upgrade in room - which we didn't get because the upgraded rooms were sold out. Okay, but then we were also supposed to get a welcome gift which they said they were out of. Our room wasn't cleaned after the first night. We had to call security around midnight because the room next to us was having a teenage party. The music was blaring and every other word was F---. I never complain, though it sounds like I'm whinning. Just trying to be honest.

  • Stayed: June 2009, traveled with family
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2  Thank V_O_Reason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range: $295 - $639 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel

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