I booked this hotel as a "surprise" for my wife for our trip to Orlando which was to be a celebration for me in completing my first marathon & rest and relaxation for my wife who has been unwell for 3 Years.
I am a Hard Rock Rewards Member but on arrival I was supposed to be on a low floor but ended up being put on a high floor. I wasn't informed until I got home back in the UK that I had been actually been upgraded & I had a surprise of Strawberries & champagne that was supposed to be in the room waiting for me on arrival but as I was put in a different room at check-in, I had to come out of my room, go down to concierge, who then phoned another department, then go back to my room, which was something I shouldn't have to have done whilst on holiday.
I have since been reimbursed an amount for the inconvenience & been left with a number to contact the hotel if ever I'm in Orlando again but this was our one & only holiday of the year & we cannot afford another big holiday & don't think I would stay here again, out of principle, as they didn't meet expectations.
I also notice that I cannot leave comments on the Facebook page.
- Official Description (provided by the hotel):
- Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more less
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- Also Known As:
- Hard Rock Hotel Orlando
- Hotel Hard Rock
- Hard Rock Resort
- Hard Rock Orlando
- Hard Rock Cafe Hotel Orlando
- Universal Hard Rock Hotel