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“Surprise Stay”

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Hard Rock Hotel at Universal Orlando
Ranked #45 of 339 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Southend-on-Sea, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Surprise Stay”
Reviewed April 10, 2014

I booked this hotel as a "surprise" for my wife for our trip to Orlando which was to be a celebration for me in completing my first marathon & rest and relaxation for my wife who has been unwell for 3 Years.

I am a Hard Rock Rewards Member but on arrival I was supposed to be on a low floor but ended up being put on a high floor. I wasn't informed until I got home back in the UK that I had been actually been upgraded & I had a surprise of Strawberries & champagne that was supposed to be in the room waiting for me on arrival but as I was put in a different room at check-in, I had to come out of my room, go down to concierge, who then phoned another department, then go back to my room, which was something I shouldn't have to have done whilst on holiday.

I have since been reimbursed an amount for the inconvenience & been left with a number to contact the hotel if ever I'm in Orlando again but this was our one & only holiday of the year & we cannot afford another big holiday & don't think I would stay here again, out of principle, as they didn't meet expectations.

I also notice that I cannot leave comments on the Facebook page.

  • Stayed January 2014, traveled as a couple
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Helpful?
2 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Orlando, Florida
1 review
Reviewed April 10, 2014

We had a wonderful weekend get away with family and friends at the Hard Rock. The hotel staff were great, Lauren Freeman at the front desk was extremely helpful and answered all of our questions during check-in and the waiters at the pool bar were always there when we needed another round of drinks. There was endless entertainment at the pool for kids of all ages from the water slide, to the DJ playing great music, and the movies in the pool in the evening. Thanks to the Hard Rock for a wonderful weekend get away, we can't wait to go back!

  • Stayed March 2014, traveled with friends
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Helpful?
Thank g8orsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, April 14, 2014
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando, and thank you for the wonderful review! We are thrilled our Rock Star team provided you with awesome service. As you said there is always something to do at the Rock, especially out by the pool. We look forward to having you back. Rock On!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jupiter, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 9, 2014

We are annual passholders to Universal Studios Orlando and stay on-site several times a year. Although we love all the properties for their unique offerings, we prefer the Hard Rock for the pool and the location.

  • Stayed April 2014, traveled as a couple
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Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank g8ralum24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, April 14, 2014
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! Each of the hotels at the Universal Orlando Resort absolutely have their own personalities, but the Hard Rock is the only place where you will receive Rock Star service while being completely immersed in music! We can't wait to welcome you back to the band!
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Glasgow, United Kingdom
Level 5 Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 8, 2014

Just back from 1 night stay at the Hard Rock and it was the best night sleep I've had the beds are so comfy. The location is perfect for the parks and the free past pass is worth the cost of the 1 night stay. Rooms are nice and clean. Staff were ok nothing special but the only thing hard rock about this hotel is the name!!!

  • Stayed April 2014, traveled with family
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Helpful?
1 Thank Hoopey1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
231 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed April 8, 2014

Looking for a loud party hotel? Stop looking, you found it - it's called the Hard Rock hotel. While we were sitting at the bar, the DJ decided to play a song that all the kids decided to sing along to in the pool (everyone at the pool joined in). Music is on at all times as you'd expect..

Location-wise is terrific. Drinks and food at the bar were great. The kids enjoyed themselves at the pool. So really, nothing to complain about :)

Just make sure you're OK with there being loud music at all times (at the pool, in the hotel lobby, in the restrooms...everywhere!)

  • Stayed May 2013, traveled with family
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Helpful?
1 Thank Daje2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 7, 2014

We have stayed here several times, and I have a great stay each time. Wonderful property for kids and grownups, especially if the grownups are music junkies. Music is everywhere. Great rock memorabilia from stars is everywhere. The pool is awesome. There is a Palm steakhouse on site. AND, when you stay at the Hard Rock Hotel, you automatically get an Express Pass, so you can skip the long lines at Universal Studios parks (but you have to supply your own park pass).

  • Stayed April 2014, traveled with family
    • Value
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Helpful?
1 Thank AParkhillHand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, April 10, 2014
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are absolutely the place to be for music lovers, as you noticed! The halls and lobby are adorned with authentic music memorabilia, plus our pool features an underwater sound system. Rounding out the Rock Star experience is the ability to skip the regular lines at the Universal Orlando theme parks, which really does help you make the most of your day! We look forward to welcoming you back soon. Rock on!
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Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 7, 2014

Hard Rock Hotel in Orlando is an amazing place to stay. The staff is very friendly, rooms are super clean. The beds are very comfortable after walking around Universal Studios Resort all day. If you want to escape the theme park for a while, Hard Rock Orlando has a variety of options to keep you busy. The pool, ping pong tables and volleyball to name a few. Great place to stay.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Chele R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, April 10, 2014
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! The best way to recharge after a fun day in the parks is to rest up in one of our supremely comfortable beds. Then you get to wake up and soak in the Rock Star treatment all over again! Thank you again for your kind words and we hope to see you back soon! Rock On!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel at Universal Orlando

Property: Hard Rock Hotel at Universal Orlando
Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#34 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel

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