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“One of our best family holidays yet!”

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Hard Rock Hotel at Universal Orlando
Ranked #45 of 339 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Midlothian
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“One of our best family holidays yet!”
Reviewed February 12, 2014

2 weeks of amazing fun, service, people, comfort and luxury at this fantastic resort.
Stayed Club 7 Rock Royalty. Room was two Queens which were similar to uk kingsize. everything you needed in the room even an umbrella for the rainy days ! The room is a little small for family of 4 however you shouldn't be in the room for long as so much to do on the resort. The team in club seven lounge made us feel special with their professionalism, care and can do attitude. The breakfasts, snacks drinks hot and cold (including champagne and beers and wine between 5-7pm) cookies and hot chocolate in evening are all worth paying for Club 7. The free wifi in rooms and areas of hotel, free shuttle buses, water taxis to the theme parks, the fantastic heated pool with flume and free express access to the the parks all make the experience of staying at Hard Rock a brilliant choice for a family holiday.
Our thanks go especially to Nan and Junior club seven and Janelle (poolside waitress) they made our holiday one that we will always remember.

Room Tip: If looking for pool view you must book level 7 as trees obscure the lower levels view of pool. We...
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  • Stayed January 2014, traveled with family
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Helpful?
2 Thank diamond4owl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, February 18, 2014
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! Thank you for the wonderful review! Our Club Concierge Team up on the Rock Royalty Level really do know how to make you feel like Rock Stars! It is great to hear that Nan, Junior and Janelle made such an impact on your stay. We are all devoted to creating authentic experiences that ROCK and we look forward to welcoming you back! Rock On!
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Clarksville, Tennessee, United States
Level 4 Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 12, 2014

Staying at the Hard Rock is awesome. We have stayed there a couple of times after trying some of the other Universal resort hotels. The other ones just seem a little stuffy to me. The benefit of having Express pass while staying at any of the Universal resorts makes the extra cost well worth it. I enjoyed just relaxing in the pool and having my drinks delivered right to me. I look so forward to my next visit.

  • Stayed March 2013, traveled as a couple
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Helpful?
2 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 11, 2014 via mobile

This was our second stay at Hard Rock Universal. Kids ages 10, 12 and 14.
Christmas week, 5 nights. Paid extra for club level. Well worth the extra $. Nothing fancy but AM-PM access for beverages, breakfast, snacks, happy hour and dessert. Definitely eased the hassle factor and having to decide where to eat breakfast, cost etc. You could easily make Club Level most of your meals. Add on some pool food or a single restaurant lunch and you're good to go!
Hotel perfect for our kids ages, played volleyball, pool, made friends. Never once drove off property while there. Ease of walking to the park, express pass, no brainer. We only choose on site hotels when visiting universal.

Stayed December 2013
Helpful?
3 Thank kimchi525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Mary, Florida
1 review
Reviewed February 11, 2014

Spent the weekend at the Hard Rock with the grandson's ages 2 & 6. The main point of the weekend was to go to Universal Studios and Islands of Adventure however the boy's cut those visits short because they wanted to get back to the hotel and enjoy it's amenities. I am sure this was just the first of many Granf Weekends we will spend at the hard Rock Hotel.

  • Stayed February 2014, traveled with family
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Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Ed C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, February 14, 2014
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! Thank you for the Grand review! We are happy to hear that you were able to enjoy the on-site amenities that the hotel has to offer. Whether you choose to splash around or lounge at the pool, release your inner rocker on guitar with our Picks program, or try your hand as a DJ on the turntables through our Mix program; we have a lot to offer! We look forward to welcoming you and your family back to the Rock! Welcome to the band!
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Miami
Level 6 Contributor
195 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed February 10, 2014

The hotel is a fun place if you love rock n roll. The music is everywhere, the employees love it and if you don't love rock n roll, stay somewhere else. The vibe is cool and the hotel is modern yet has an old grand look.

The rooms are comfortable with a nice size flat screen, cd player and iPhone charger/player/radio. We had a double queen room and one of the beds was so close to the wall, it was difficult getting in and out of it. The windows are large and we had a view of the garden area. Beds have comfortable mattresses and pillows.

The staff is very pleasant, probably because they hear great music all day long.

The food at the Kitchen for breakfast is average. They have an omelet station for the buffet and the choices were nothing special. The a la carte menu was ok as well. The typical items you would find at this category type hotel. The coffee place was ok, they serve Starbucks, but the staff does need to be trained for organization on how to take orders from people.

The location is excellent if you're visiting the Universal Parks. The parks are within less than 7-10 slow pace walk and the perk of getting to the front of the line for the rides is an excellent gimmick. I would stay at a Hard Rock again if only for the great music throughout the hotel and great staff.

  • Stayed February 2014, traveled with family
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Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank denitrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevensville, Michigan
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 10, 2014

My family and one extra (6 total) spent one night at the Hard Rock over the Christmas holiday and we loved it. We picked the Hard Rock because we were planning on spending two days at the Universal parks and the Hard Rock is the closest resort available. We were booked for a standard hotel room on one of the standard floors but during check in, we upgraded at a discounted rate to a 2 bathroom, 2 room suite on the 7th floor concierge level....WOW! The extra room in the suite and complimentary food for breakfast, lunch, and dinner, as well as evening cocktails, more than made up for the additional cost. The room was beautiful and comfortable, the resort grounds were in great shape and well maintained, the parks were a short walk from the resort, and the entire staff was friendly and accommodating. And the five free front of the line passes to the parks for the two days is an added perk more than worth the price of the room.

  • Stayed December 2013, traveled with family
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Helpful?
1 Thank J-T-J-R-K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, Maine
Level 1 Contributor
4 reviews
Reviewed February 10, 2014

Although the weather didn't cooperate, the hotel was outstanding, from the minute we arrived we felt welcomed. Staff bent over backwards to accommodate our needs. The food was excellent, and there was a lot to do. In fact we didn't do as much as we could have, not enough time! The pool and jacuzzi area were fantastic. The Kitchen had the best all-you-can-eat breakfast buffet ever (wish we could have eaten more!!).
The only downside was our room was so far from the main entrance area that we felt like we had to walk a mile and the floor plan is like a maze. We did find that our room was close to an exit that took us to our main destination -- Universal Studios -- so we ended up using that exit most of the time. It meant we had to walk up-down a cement-floored stairway (we were on the 5th floor) but that was our exercise haha. If you have mobility issues you might want to check out where your room is, or make a request to be closer to the elevators.

Room Tip: As I said, we were very far from the main entrance to the hotel but we were able to use a back exit...
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  • Stayed February 2014, traveled with family
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Helpful?
Thank Fen2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, February 14, 2014
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! It is great to hear that you had such an outstanding stay! We too like to think of the Kitchen's breakfast buffet as being the best ever, so we are very happy to hear that you agree! With a busy day ahead of you at the theme parks it is important to make sure you have a good hearty meal to start on the right foot! Thank you again, and we hope to see you back soon! Rock On!
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Additional Information about Hard Rock Hotel at Universal Orlando

Property: Hard Rock Hotel at Universal Orlando
Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#34 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel

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