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Hard Rock Hotel at Universal Orlando
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Reviews (9,444)
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5,685
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5,850 - 5,855 of 9,444 reviews
Reviewed November 28, 2013

We booked the Hard Rock Hotel with a club level room on level 7 to make our honeymoon extra special. We could not have imagined how good an idea this was. The hotel itself is fun, with rock memorabillia eveywhere. Our room was spacious and comfortable and the hotel is literally a 5 minute walk to both Univeral Studios and Islands of Adventure. What made things really special for us was the service we recieved from the staff in the Level 7 Club lounge. We have to especially mention Nan and Junior. They really made a huge impact on our honeymoon. When there was only one of them on duty, you knew happy hour and the rest of the evening would be fun, but when both of them were working together, WOW! They are both lovely people who just want you to have an unforgetable time. They both looked after us with our drinks, desserts, plus coupons and other items that helped us with our stay. We hope to go back again, and if we do we hope they are both still working there.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank Kevin_morris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2013

My favorite part of this hotel is the exterior and lobby. The service is pretty much nonexistent. The rooms are not anything special and if you think you will be able to sleep in think again. We decided to stay here because we attended a function at Hard Rock Live. Upon returning to our room we ordered room service, it was not cheap but typical room service food and price. The next morning at 8am knock on the door that they wanted the cart for the room service back. I found this ridiculous especially since the DO NOT DISTURB sign was on the door. Then at a little after 9 another knock from housekeeping to see when we were leaving. Around 10:30 another knock from housekeeping. We had requested a late check out the night before and they said we could check out at noon. I really felt like they were rushing us out and I felt there are other hotels I would rather stay at for a cheaper price and better customer service. When we checked in I was told we would get an email receipt. It's been 5 days and no receipt.

  • Stayed: November 2013, traveled with family
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1  Thank Llmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2013

Excellent pool and pool bar with excellent service...location is great...very close to both parks. Rooms are super, good comfortable beds...slightly pricey, but overall a wonderful place to stay .One complaint about the place was the $10 charge to use the gym which is old at best ...otherwise you will love it. Front desk and people outside are top notch and everyone that works there has pride in the hotel.

  • Stayed: November 2013, traveled with friends
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Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2013

We stayed here for 10 nights in October 2013 and had a ball. Our family consists of two 40 year olds, a 15 boy and 7 year old girl and HRH offered plenty for us all. We found the amenities, room and other areas out of this world. Loved the rock memorabilia and music. The food was great in the restaurants and around the pool, the rooms were well kept and everything was spotless. We really loved the hotel.

But what was best was the attitude and friendliness of the staff - the could not do enough to make you happy, but not in a fake or 'suckup' way - these people were just outstanding individuals who were the utmost professionals and made you feel valued. The claim to give you the rockstar treatment and for us - they achieved this claim - easily. From the pool staff, to the restaurant staff and everyone else we came into contact with, we really felt special. This had an amazing effect on my daughter who still, a couple of months after our holiday is still raving about the place.

And example of the 'rockstar treatment'. On our last night we ate in "The Kitchen" and my little girl had written (in her best grade 2 text) a little note to the staff thanking them and saying 'how much she loved her holiday and it was her favourite place ever..' She made a point to give it to our server when she took our order and we were really touched at the response from our server. We then forgot about it. Later in the night as we settled our bill out came an envelope with a hard rock card in it and a lovely message signed by all the staff on deck that night. I know this is but a small anecdote, but it shows the little (and big) things these people did to make our stay great. As a parent, very touching.

We'll be back as soon as we can.

  • Stayed: October 2013, traveled with family
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1  Thank PaulAndrews2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2013

Great location. Great service. Will definately be back
Loved the water bus. Great for universal. Pool great. We were made to feel welcome and is great for all ages. Clean friendly and was a fantastic place to be based

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hard Rock Hotels & Casinos
Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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