We stayed in a club level room Nov. 6-8. Absolutely loved the club level amenities including the breakfast and late afternoon snacks and drinks. Well worth it. The hotel is beautiful and the kids had a great time at the pool. The problem we had was at checkout.
In addition to the over $300.00 in charges that we put on the hotel account there was $87.00 in charges that were not ours. We addressed this with the checkout staff and they advised that I would get a phone call with the results. No phone call after 5 days. We called back and spoke with a billing rep who was useless and rude and then to Brian, who advised that he was the billing manager. Again, promised a call back but did not get one. It just seems that there is no management staff that is authorized to make a decision, so they just blow you off.
- Official Description (provided by the hotel):
- Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more less
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- Also Known As:
- Hard Rock Hotel Orlando
- Hotel Hard Rock
- Hard Rock Resort
- Hard Rock Orlando
- Hard Rock Cafe Hotel Orlando
- Universal Hard Rock Hotel