We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hard Rock Hotel at Universal Orlando
Ranked #45 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Reviewed November 7, 2013

We stayed at the Hard Rock Hotel after doing both Disney world and cruise. It was great to have a change of scenery to a more mature crowd with great music. We were able to check into our room at 9:30 am and the room was a garden view room which was nice. The rooms were spacious and clean. Though I will say it is a very "mazey" hotel so if you don't want to walk too much, request a room near the elevators.
The pool was fantastic and the staff very friendly. The food at the Beachclub and the Kitchen was great, especially the Buffet. There were times where I didn't feel the Concierge could have been as helpful as they should have been. and there is only free wifi in the lobby and spotty wifi at the pool. The staff at the little snack shack/starbucks/ice cream place were wonderful and very very friendly.
Overall, we liked the hard rock, especially since it was a 5 minute walk to Universal. Very convenient and clean. (plus you get express passes to 95% of the attractions at Universal!!)

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank dmgirl66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (8,832)
There are newer reviews for Hard Rock Hotel at Universal Orlando
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

5,366 - 5,372 of 8,837 reviews

Reviewed November 7, 2013

This location is handy for the Universal Studios location, you can walk and take the free boat ride to both parks. But be careful when walking as they have these bicycle carts which seat 4 across, and are a hazard on the narrow winding paths. The drivers of these cycles speed along and walkers have to leap out of the way. An accident waiting to happen. The Universal Studioes Express Pass is included in your room rate, and you can print it up at the hotel, so that is a big plus and thoroughly recommended for that. However, for the $$$ per night, the rooms are looking dated and tired. And was shocked to find that they charged an additional fee for internet usage - what? Even B&Bs include that in your room rate these days. It is a hike to the self parking if you don't use the valet parking. Didn't appreciate the automatic 18% gratuity to our breakfast check (for large parties). Hello, this was 4 adults and 2 children, and it was a buffet. So 18% for lack luster service pouring 3 cups of coffee and 2 orange juices. Will look at Lowes Portofino next time.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank britseyeview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013 via mobile

Again, we enjoyed the great location, near to the parks and city walk. Also, the priority access to Halloween Horror Nights was a bonus, the kids suite was spacious and the buffet breakfast was amazing!!!! So we're back in April!!!!:)) A really fun hotel!!

Stayed: October 2013
1  Thank travelpuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

Pricey, but REALLY worth it. It has a great pool with a movie for the kids each night. Has a water slide and water taxi to take you places. Within walking distance to Universal and Islands of Adventure.

  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
Thank Matthew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013 via mobile

Another great stay at HRH. First time on the 2nd floor which felt underground since there was no access to the outside without taking an elevator but its sandwiched between the lobby floor & ground floor. Room was spacious with great toiletries and immaculately clean. Valets were exceptional in their service & prompt, even running to retreive my phone that I left in the car after it had been parked. I used the Annual Passholder discount for the room so that made the rate somewhat reasonable but standard rates are high. Overall a great hotel with great extras such as Express Pass for the parks and early entrance to the Harry Potter attraction.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank patravelmom93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2013

waitress charged us twice for bar tab at pool side and then forged signatures on second charge on credit card. seams to be common practice as received no help from bar manager upon disputing charge!!!! not until food services manager was notified was the charges corrected. have to be persistent as the bar manager blew us off!!

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
3  Thank Willy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded November 10, 2013

We are so sorry for any confusion that occurred during your stay at the Hard Rock Hotel. Rest assured that this is not a normal occurrence and something that we take quite seriously. We would love the opportunity to speak with you regarding this matter. Our Food and Beverage leadership team has attempted to contact you. Please contact us at hardrockhotelcustomerservice@loewshotels.com or 407-503-2000. Thanks.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

Enjoyed staying here. Convenience to the Universal parks was great. I feel though as if we were charged more for the convenience than for the quality of the hotel. We stayed in a kids suite which was nice to have the privacy from the kids and bathroom was very large. Hotel felt a little run down, old carpets etc. plus our view was of a roof top which I didn't think was very nice considering the cost of the suite. I felt that for a suite we should have had a better view.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank Cladaghrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Orlando hotels
Florida Center
Universal's Cabana Bay Beach Resort
Villas of Grand Cypress
#1 of 340 in Orlando
1,455 reviews
Show Prices
Show Prices
Show Prices
Florida Center
Hyatt Place Orlando Universal
Waldorf Astoria Orlando
#26 of 340 in Orlando
4,408 reviews
Florida Center
Doubletree By Hilton at the Entrance to Universal Orlando
Show Prices
Show Prices
Show Prices

Been to Hard Rock Hotel at Universal Orlando? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#33 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range: $275 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TravelUp, Priceline, Orbitz, Travelocity, Cancelon, TripOnline SA, Hotwire, Cheap Tickets, HotelQuickly, getaroom.com and Evoline ltd so you can book your Hard Rock Hotel at Universal Orlando reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing