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“Great Location... good hotel a little dated”

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Hard Rock Hotel at Universal Orlando
Ranked #45 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Reviewed November 4, 2013

Enjoyed staying here. Convenience to the Universal parks was great. I feel though as if we were charged more for the convenience than for the quality of the hotel. We stayed in a kids suite which was nice to have the privacy from the kids and bathroom was very large. Hotel felt a little run down, old carpets etc. plus our view was of a roof top which I didn't think was very nice considering the cost of the suite. I felt that for a suite we should have had a better view.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank Cladaghrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,394 - 5,400 of 8,862 reviews

Reviewed November 4, 2013

Stayed for 2 weeks with a large party (family and friends) October 2013.

The hotel is immaculate inside and out! The rooms are very clean and comfortable however the service was generally quite poor.

We were left waiting at the pool bar virtually every time we sat down for at least 15 mins and more often than not walked to the bar to order. This would not really bother me if an 18% service charge was not slapped on the bill. Listen I know you don't have to pay it but it makes people feel uncomfortable. It would be far better all round if there was more staff and they were more attentive! Only one member of staff (Natasha) was amazing and she made a fuss of our whole party and she is an absolute credit to the HRH!

I must agree with a couple of other reviews, come on its 2013, stop charging people for using the wifi in the rooms as well as ridiculous telephone rates.

In all a great holiday, would avoid if you have children under 6 as it is very noisy at the pool area . If you have very young children go to portofino next door!

In summary you will have a great time here but just to warn you if your on a budget this is probably not the place for you. We only had snacks, breakfast and drinks and room bill was $3000+

Room Tip: Upgrade and get breakfast included!
  • Stayed: October 2013, traveled with family
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Thank Jonathan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

We have always wanted to stay at the Hard Rock Orlando, it was just about finding the time to get to Orlando and Universal to do so. We have stayed at other properties before during previous trips and we were excited to finally get there.

We were not disappointed! What an excellent property, centrally located to Universal Parks. A short walk or boat ride away was all it took for us to get to the parks each day.

We had the perfect room for our stay. We had reserved a deluxe queen room and could not have been more pleased with the size and layout of the room. 2 extremely comfortable queen beds and a pull out sofa was more than enough to accommodate my husband, myself and our 2 adult sons. We never once felt cramped in this room. There was ample closet and drawer space for everyone's clothes. The pool view was an added bonus to our stay.

Our room was located with easy access to the pool and lobby. We also had a short cut to the park path near our room.

There was a mini bar which we did not use and a safe located in the closet for valuables.

The bathroom was separated with sink area on the outside and shower and toilet in smaller room. The door was a tight squeeze in the enclosed area. Wish that would have been a bit bigger, but no real issues. The complimentary soaps were enjoyed by the guys.

The hotel and the restaurants were all very cool and offered many options.

The pool area was wonderful and the hot tub enjoyable. The pool was so relaxing and the music played throughout the day was fabulous! This is now one of our favorite pools in the area!

The staff were all very accommodating and friendly. The concierge was very helpful in checking us in for our flights the day before our departure. We could not have more pleased with our stay here.

Well actually, there were only 2 issues that could have made it perfect and should have been included with our stay. 1st, they claim they are up to date with the technology, but will not provide FREE wireless internet access in the rooms? Everyone of most top (and even mid-level) named hotel chains offers FREE WI-FI. Also, free parking for Hotel Guests should be standard. This is NOT an inner city hotel like NYC or DC. There is ample parking for those who are not hotel guests on Universal property. These are both just ways to make MORE money. Even Disney offers free wi-fi and parking now. Everything else about our stay was fabulous, but these 2 items were just irritating expenses that should have been inclusive.

  • Stayed: November 2013, traveled with family
    • Value
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Review collected in partnership with Hard Rock Hotels & Casinos
2  Thank Mickeymotto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

While the Hard Rock Hotel at Universal Studios in Orlando may be a little pricey, it is definitely a quality hotel. The atmosphere is wonderful, the staff is very friendly, and there is plenty of entertainment to keep you busy. From the time you check in to the time you check out there are always plenty of staff to make sure that you are taken care of. The rooms are very comfortable and clean. The property is very well maintained and a safe environment. There are plenty of dining options available for the pickiest eaters.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
Thank Shelby P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

Looks good, great ambiance. Most staff excellent (note most, not all). No free wi-fi in rooms (in 2013!!)
Most comfortable beds on the planet. Not enough coffee/tea in rooms.
Beach Bar (pool) v expensive for drinks.
Needs a printed/card t.v. guide for non U.S residents.
Breakfast buffet good value if you have appetites of starving horses.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hard Rock Hotels & Casinos
Thank Karen Lesley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

Perfect location and atmosphere! Children friendly pool and surrondings.
Too expensive breakfast! Horrible cost when you are travelling as a family.
Recommend to book the hotel on the web site and not via booking.com. The hotel could not find our reservation when we called the hotel two days before our journey started.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank Mari-louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2013

fantastic holiday staying at Hard Rock Hotel. Pool room had good view amenities excellent and express pass a bonus for the parks. The food is a bit on the expensive side but you can get cereals, milk, fruits pastries etc from the market. The kitchen offers a buffet breakfast for $20. The pool and bar are lovely with life guards on duty during the day. Definitely will stay again

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank micmcd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range: $279 - $596 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel

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