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Hard Rock Hotel at Universal Orlando
Ranked #45 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Arlington, Virginia
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Worth the Cost”
Reviewed December 11, 2012

Visited Universal the first week in December. Debated the cost of staying at one of the in the park hotels. We stayed on the B&B package - breakfast and express pass built into the stay. Probably the cheapest room at the hotel - far from eveything and the halls a bit run down - but we don't spend lots of time in the room. The hotel was clean, very good service, nice breakfast buffet -- you can walk to the parks easily or take the shulltes. The park was not full - but the express pass was useful and the hour early addmision to Harry Potter a good perk. I would not plan more than 2 days at the parks - we were really done after one day. Nice pool area. But we had a good time.

  • Stayed December 2012, traveled as a couple
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Helpful?
3 Thank Sandman030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Fort McMurray, Canada
Level Contributor
118 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 10, 2012

This is definitely an awesome resort to stay at if you are visiting Universal Studios. It is within walking distance to the parks. And the perk of getting the express line pass was definitely worth it.

Our room was a decent size for a family of three. We only got the basic room. It was well kept. The bed wasn't great though. It wasn't a very sturdy mattress.

The only major complaint I have about this place is the Wi-fi. It cost $10/day and the device that logs on first is the device that gets wi-fi. There is no password so others in the family can sign on as well. And then it didn't even stay connected for a full 24 hours! I think it was only 16! I'm sure we could have called and complained but we were so unimpressed at this point we didn't care.

Overall it was a decent stay.

  • Stayed November 2012, traveled with family
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Helpful?
3 Thank missedme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, December 15, 2012
Thank you for taking the time to share your recent experience at the Hard Rock Hotel at Universal Orlando. We are happy to hear that you enjoyed the location and the amenities that are provided with your room! We do apologize for the issues you experienced with your in-room internet and bed. Hotel management has been made aware of these issues and we are working diligently to resolve these issues. Please feel free to contact us at Hardrockcustomerservice@loewshotels.com should you wish to address these matters further.
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Palm Harbor
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 10, 2012

Great pool, location and food. Be sure to get the universal speed pass card before going to the parks. For the breakfast buffet don't sit near the doors the cigarette smoke from outside it terrible. The pool is great. However they seemed a little understaffed on staff.

Room Tip: Get the pool view
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  • Stayed September 2012, traveled with family
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Helpful?
2 Thank Joseph A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 9, 2012 via mobile

We stayed in the kids suite at the hotel which was very large and accommodated our children fine. The room was very large. On the same floor was a hospitality suite with snacks three times a day. The breakfast was only pastries and coffee. (Marriott would give you a breakfast buffet) the lunch snack was chip and drinks. The evenings had a few appetizer styled dishes with free beer and wine. Overall the breakfast should be much better for the money.

The stay includes a fast pass for your stay. This was great as it allows you to skip long lines of your favorite rides. The stay also allows you to enter the park one hour before regular admission enters. By taking advantage of this we were the first in line at almost every ride.

The location is perfect for going back and forth to the parks. The gym and spa are nice.

The negative side is that almost every guest seemed to really be in "rock and roll" theme and there were not a lot of activities for kids to participate in while at the hotel. If there was a kids center adults could enjoy the lounge and pools while the kids took advantage of those activities.

Overall it was a good choice and the location combined with the fast pass outweighed and negatives.

  • Stayed December 2012
    • Value
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Helpful?
2 Thank MiamiReporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitesboro, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 9, 2012 via mobile

I stayed with 3 friends 12/2/12 thru 12/7/12. Rooms were beautiful. We loved the soft comfortable beds. My one friend and I were in room 5058. It was near the elevators but not too close that we could hear them. It had a view of the park. We also loved the 2 sinks/mirrors so we could both get ready at the same time. We never waited more than 10 seconds for an elevator as there were 6 of them all together. This was a great week to go. There were loads of chaisse lounge chairs always available at pool and hardly anyone in the adult jacuzzi. No waiting at restaurants or rides. My friends literally got right on rides within 5 minutes. We hardly used our express passes at all except that the Harry Potter area was very busy. The great thing was if you stay at the hotel you get in one hour early. The most popular ride, Forbidden Journey, was very busy but we had no wait from 8:00 am until 9:00 am. The walk from the hotel to park took about 5 minutes and was a winding walk through beautiful lush gardens surrounded by water. You could also take the water taxi which is fun but sometimes you have to wait 10-20 minutes for it to arrive at dock. Food at hotel was delicious. There are several places to eat including a small deli type area we used mostly for breakfast, a fancy restaurant, a large buffet, and a pool side bar/restaurant. Be careful ordering drinks at poolside restaurant. There were no prices on the menu for drinks. I ordered the regular sized piña colada which was $11.00. My one friend ordered the double and it came to $21.00!!! It was larger than mine but by no means twice the size. We also had lunch there and for 2 of us with 20% tip came to $67 and the other bill for 2 came to $97 (approx). Quite an expensive lunch. And don't use the bottled water from the mini bar in your room. The large bottle was $7.50. One other thing we think could be changed is all the cards you need for the park. You have one to get in the park, one for express pass, one for City Walk plus your room card. Good idea to bring one of those plastic lanyard things to go around your neck and carry everything. They sell them there also. But it would be better if everything could be combined in one card. Don't miss the great light show in Universal by lagoon at 7:00 pm. Food in the City Walk restaurants was outstanding. We especially loved the upbeat atmosphere at Margaritaville and Bubba Gump. All in all an awesome time. All employees at hotel and park very friendly and helpful. One other thing we loved was the GREAT rock and roll music playing continuously in certain areas like by elevators, pool area. So if you don't enjoy this type of music this may not be your place to stay. And dont forget to stop by the Velvet bar for drinks. Enjoy.

  • Stayed December 2012
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Helpful?
3 Thank Judy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stranded down south
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 8, 2012

everything about this trip was spot-on. Getting there was a cinch on a non-stop flight from San Antonio, Texas. A quick taxi ride and we arrived at the Mission-style mansion called the Hard Rock Orlando. It is phenomenal how we mark our lives with music along the way. Didn't think about it until I saw someone else link so much to song. Loved being surrounded by iconic photos and regalia of the Beatles, Elvis, Cher, not to mention all the new musicians that my daughter loves. The environment was so relaxing and gorgeous: the pool, the lush vegetation, the furnishings, the food, the concierge club on 7th floor is definitely worth it. The staff including Lee, Nan, and Joe for example, made it inviting for even privacy-loving freaks like we. It was better than visiting family, ha-ha. Would do it again in a heartbeat. Walking to the theme parks and City Walk is gorgeous and such a change from having to get in a car.

Room Tip: stay on the club level especially if going to parks, great for breakfast on the run, snacks, and th...
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  • Stayed December 2012, traveled with family
    • Value
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Helpful?
3 Thank Mae50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, December 26, 2012
Thank you for your amazing feedback about the Hard Rock Hotel at Universal Orlando. We are so happy to hear that you had an awesome time at our "Mission-style mansion". We hope to see you again soon! Rock on!!
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Wilmington, Delaware, USA
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 8, 2012

I expected the Hard Rock Orlando to be one of those "trying to be cool" places like Planet Hollywood, but this hotel was actually very cool. The vibe walking into the lobby was low-key cool, with a wide area for kicking back, awesome music and friendly staff. This actually is the place that many music stars stay when they are performing in local venues.

I also expected to see ultra-hip couples and grungy rockers, which I did - but there were also tons of families and kids from toddlers on up; teens and grandparents. If you are an active vacationer who likes action, music, and something to do all the time, this is a great hotel for you. It is also convenient - you can walk to Universal parks and citywalk shops/restaurants/clubs in about 5 -10 minutes from this hotel.

The pool is really big and if you plan to hang out for the day, I'd recommend one of the private cabanas. You can hear the music while swimming underwater and there is a great waterslide.

The rooms are in a relaxing color palette which is in contrast to the loud and colorful public areas of the hotel. They are really spacious and comfortable. If they asked me I would say only one thing was missing - the magnifying mirror in the dressing area!

After four nights there, I really felt like a VIP not just because of the surroundings, but the staff makes you feel special too.

Room Tip: Ask for a room overlooking the pool.
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  • Stayed November 2012, traveled on business
    • Value
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Helpful?
3 Thank ForeverSands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, December 26, 2012
Thank you for your feedback about the Hard Rock Hotel at Universal Orlando. We love that you dig our vibe and felt the rock star treatment that we are all about! Come see us again soon and Rock on!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel at Universal Orlando

Property: Hard Rock Hotel at Universal Orlando
Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#34 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel

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