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“TOO CHEAP TO PAY FOR A/C”

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Hard Rock Hotel at Universal Orlando
Ranked #45 of 335 Hotels in Orlando
GreenLeadersBronze level
Brandon, Florida
1 review
“TOO CHEAP TO PAY FOR A/C”
3 of 5 bubbles Reviewed October 2, 2012

Love the lobby atmosphere, the pool, and the convenience of getting to and from Universal Studios. The express passes are great too, The food, drinks, even snacks, anywhere in the hotel are WAY TO HIGH. It would also be nice to have some vending machines for the nighttime munchies. The biggest disappointment was the A/C. We wanted our room cold at 65 when we returned from Universal Studios only to find it still running at 73. When we called to complain, we were told that the A/C was controlled by motion detectors that would not allow the room to cool below 73 unless we were moving about in the room. This sounded reasonable at first, but what about once you go to bed and want it to stay at 65? NO MOVEMENT MEANS NO COOLING!

Stayed September 2012, traveled with family
Helpful?
Thank Kimberly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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hartlepool
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 1, 2012

early entrance and unlimited fast passes to the rides were the reason for us stopping here.
The drinks are way too expensive. I got a pint of beer and a glass of wine at the beach bar and it cost me $23. Free wifi in pool and lobby is good but to have it in your room will cost you $10 per night, it is also very intermittant and not that good at times.
Services is great and very friendly, locationis spot on for universal and islands of adventure. Close to international drive too and wet and wild.
Last Thursday of the month they have a live band on in the lobby, we stopped in a deluxe room which was very nice but then upgraded to a kids suite as the room did smell of damp. Kids suit was good size with separte bedroom, we upgraded for $50 per night after haggling.
There is a bottle of water in your room but will cost you $7
The sunbeds were plentiful but too close together so you couldnt get your legs in between them to put the towels on, The hotel should look at this as it was a bug bear for me.
There is a shop downstairs selling milk so you can go to supermarket and get cereal in.
Have stopped here twice and would go again for the location alone.

  • Stayed September 2012, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poochiepoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 1, 2012

From check-in to departure, the Hard Rock Hotel delivers in every way.
I have read a few negative reviews on Trip Advisor based on the hotel and feel a lot are a bit petty.
Bathrooms to small.... How much time do you spend in the bathroom.
Prices too high......... It's a 4 diamond hotel of course prices will be higher but you are paying for quality and service.
I can't fault the bars or restaurants.

The Velvet Bar has great cocktails - Matt and Brian were amazing a real great team. I still think about my Friskey Whiskey

Emack and Bolio's - Late night trips for icecream woun't be the same at home.

Palm - My wife lost and earing during dinner and the restaurant team broke out the flash lights during service and found it. Thanks Guys.

Reception - Polite Efficient and even remembered our arrival on checkout.

I will definitlely be back to the Hard Rock Orlando.

Thanks for a Rockin Good Time!!!!!!!!!!

Room Tip: Go for a high floor the views of the park a great. If you go to the Kitchen for Breakfast order one...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PBJones1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 1, 2012

In a kids point of view the Hard Rock Hotel is wonderful! It has strait access to both theme parks! Also the rooms are clean and ready when we want them to be. Also, when I was there over the summer, I went to their pool at night and they were playing movies! They were also selling huge beach balls and their is a great pool side restaurant that serves you from the pool! It's also a beautiful place. All around the hotel is bushs, trees, and flowers! So, if you want loads of fun I would definately recommend the Hard Rock in Florida.

Room Tip: I would say that all rooms are very good. :O)
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 1, 2012

Just got back from a fun trip with my husband and four older kids. While staying at the Hard Rock was a great choice for location and complimentary express pass for our family, I was surprised by how run down and ill kept our rooms were. There was dust on the mirror frames and most surfaces and scuff marks on all the walls. When I have stayed there in the past, I had always been impressed by the hotel maintainence but not this time. Also, the wait staff at the pool was completely understaffed and disorganized. The staff at the hotel was very friendly. I found the beds to be really uncomfortable.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nixonsav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed September 30, 2012

Can't say enough good things about this hotel. I stayed here with my son in August 2012. It was a trip specifically for Universal Studios. I loved staying on property. It was so convienent to go to and from the parks. Additionally, you get extra perks such as Fast Pass (shorter lines) and earlier admission to Harry Potter which is worth its weight in gold. We took advantage of this every day. By time we were leaving the Harry Potter ride, the line was already 60 minutes and the park wasn't even open yet. We waited about 15 minutes to ride it. You can either walk over or take the free water taxis or pedicabs (for small tip) to get over to the park. No buses required. We did not do a meal plan. There are tons of food options outside the park as well as inside that are reasonable. Everyone was friendly. The hotel rooms were spacious and very quite. The location of our room was on the main floor with the lobby at the very far end near the water taxi. It was a garden view which was fine, we weren't in the room that much. The pool is great, my son and I really enjoyed our relaxing time out by the pool. The have daily activities for the kids and each night they show a movie out by the pool which was fun too. We booked a package with AAA that included private roundtrip transfer from Airport. Honestly, I would recommend this hotel and experience to everyone and I would go back in a NY minute. Great job Hard Rock!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelMamma07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, Scotland, United Kingdom
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed September 29, 2012

Stayed here in July with teenage children. Early entry to the Universal parks and the complimentary fast passes are worth their weight ... The hotel is spotless and cannot be faulted. we were given an adjoining room which was appreciated. The kids loved the sunset movies at the pool. Walking to the parks is not a problem and there is a shuttle bus to Wet and Wild. If you fancy eating somewhere else there are a couple of alternative restaurants about 10/15 mins walk away on Vineland Road. The icecreams from Emack & Bolio's were fab! Staff were very helpful and there are some interesting artefacts to look at around the hotel.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DawnMack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel at Universal Orlando

Property: Hard Rock Hotel at Universal Orlando
Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#34 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel

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