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Loews Royal Pacific Resort at Universal Orlando
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Reviews (11,249)
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6,049
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Reviewed November 4, 2013

So I was expecting a lot from the Royal Pacific, but, unfortunately it failed in all areas. First I sent in room requests in advance as directed by the concierge and was told there were no requests on our reservation until ooops he actually read the notes and said - yes I see them now. Then I was told it was too late to make any changes. The rooms are tiny and very cramped. The refrigerator I paid extra for was old and worn barely keeping things cold. Next the pool is nice - especially in the evenings with the movies and service, but, there are sooo many smokers it is difficult to enjoy the facilities. Don't get me wrong there are signs with specific designated smoking areas, but, people smoke everywhere and no one is willing to discuss this or redirect the rude guests. Universal has 2 great parks, but, Disney wins by miles for properties and customer service.

Room Tip: stay elsewhere - not worth the expense.
  • Stayed: August 2013, traveled with family
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Thank kajack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this reviewResponded November 10, 2013

Aloha kajack! We truly regret to hear about the details of your recent visit. We would certainly like to apologize if there was any miscommunication in regards to your reservation requests prior to arrival. We take our guest concerns very seriously and we will be sure to also follow up with our team in regards to the in-room amenities you mentioned. If possible, please feel free to reach us at royalpacificcustomerservice@loewshotels.com so we may reimburse you for the rented item. Thank you for your review, Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

As an annual ticket holder we got a very good rate for an off season 3 night stay at the Royal Pacific. Considering the value of the Express Pass each day and the early entry to the park (we were finally able to see Harry Potter without a huge crowd) and the convenience of transportation to the park & City Walk and not having to pay for parking, the hotel was an excellent value. That being said, the room was very small and had it been anywhere else and not included these extras it was not a "luxury" room in any way. In fact we had an issue with the bedding on 1 of the 2 beds in our room - the comforter on the bed was so gross and falling apart I couldn't believe a hotel of this level would dare put it out for use because it was in such bad shape I would have been embarrassed to donate it. Staff was all very pleasant and friendly and food in the restaurants we tried was good but expensive. Would not pay $300 a night here but if you can get a good rate it is definitely worth it for the express pass.

Stayed: October 2013, traveled with family
1  Thank FLcruiselover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013 via mobile

We enjoyed staying at this hotel, the best part for us was the short walk to the water taxi that takes you straight to universal studios or islands of adventure. Unlike Disney where even staying at a Disney hotel you still have a half hour drive by bus to any of the theme parks. This was a breeze. Also the fast passes that come with staying at a universal studios hotel was worth every penny! The parks were very very crowded but we had hardly any wait at all because of the fast passes. The room was very nice, the hotel is beautiful! The restaurants were excellent. We would stay again.

  • Stayed: July 2013
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Thank Tails915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this reviewResponded November 10, 2013

Aloha Tails915! Thank you so much for your kind recommendations! It is more rewarding to know that you all had a great time and that you would enjoy returning. We hope the convenience to the parks was truly a plus for your family. It would be a pleasure to have you return for another great visit soon, Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

Great for park hopping. Lots of professional little touches.
Little bottles of ketchup at all the restaurants.
Services are amazing.
People will do anything for you.
Ferrys are fun.
Second day in, come back to room and valet left chocolate milk on ice with fresh chocolate chip cookies for the kids to thank us. Very sweet. Thanks for great service Christian.
All in all a great stay. Thanks guys.

Room Tip: tower 3 close to it all.
  • Stayed: November 2013, traveled with friends
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1  Thank aceidrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

We started our trip off with great service from the Valet - Christian who made us feel right at home and gave us the lay of the land.
Then it was kids eat free for us, so cheaper dinner.
Room was great - thermostat in bedroom and living room so could optimally control temp.
Ferry service was reliable to parks and great.
Pools beautiful.
We did luau - very nice and onsite.
Breakfast - we had server Nora Vera and she was so sweet to our children.
She made it a very nice for us and was a pleasure to see.

Room Tip: We like tower 3 bcause we were close to pool and ferry.
  • Stayed: November 2013, traveled with family
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Thank Farrah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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