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Reviewed October 8, 2017

This was the best vacation ever! I can't say enough great things about this hotel. We had 3 generations stay at this hotel together and we all had a blast. The boat ride to the park was so convenient. The early admission to the park was a great perk so we could enjoy Diagon Alley before the crowds arrived. The Fast Passes made our days in the park extra enjoyable.

The hotel itself was beautiful. We ordered room service twice after long days at the park and it was delicious. We all loved the beach pool. The waterslide was fun and we enjoyed the pool side trivia.

The staff was great. I was sick the day we arrived and they brought soup and toast to my room.

I can't wait to return to this hotel!

  • Stayed: October 2017, traveled with family
    • Location
    • Cleanliness
    • Service
Thank LiveAloha007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this reviewResponded October 9, 2017

Thank you for sharing your comments. Our team members strive to provide great service to all of our guests, and its experiences like yours that confirm we are delivering on our promise. We hope you will choose to stay with us again soon. Until then, ciao!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2017

This is an incredible hotel, hands down. We live in Miami and are annual passholders to Universal Studios. This is an incredible hotel if you are planning to visit the Universal parks. We tell all our family and friends how wonderful the experience is. Not only are the parks a short boat ride away (save yourself the headache of parking in the garage), it also provides free express passes to hotel guests on almost all the rides at Universal. This is a game changer! I promise! We love how friendly the staff is as well as the picturesque architecture of the hotel. It is a replication of the actual city of Portofino, Italy. We also enjoy coming back from the parks at night and sitting outside of the giant piazza eating our delicious pizza and drinking wine. My kids love the beach pool which has a fun slide and equipped with poolside games. Plus, it's pet-friendly! I would highly recommend this hotel for couples and families.

  • Stayed: September 2017, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this reviewResponded October 9, 2017

Thank you for sharing your review.

We are glad you enjoyed our attentive staff and picturesque property. We are very proud to offer the ultimate way to experience the Universal Orlando theme parks, with Early Park Admission and complimentary Universal Express passes.

We hope you have an opportunity to visit the on-site hotels again, as it would be a pleasure to welcome you back.

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Reviewed October 7, 2017

Andy Colon from valet went out of his way to make sure he introduced himself and made sure we had everything we needed! The front desk was great... very helpful and made sure our room was going to be ready ASAP, which was great and it was ready early. The concierges in club level stopped by our table every night to sit with us and ask if we needed anything or if anything was wrong.

  • Stayed: October 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this reviewResponded October 9, 2017

Thank you for your comments.

We are so glad you enjoyed your stay with us! Our team is dedicated to providing exceptional service to every guest and we are thrilled that you felt right at home here.

We hope to welcome you back the next time your travels bring you to the Orlando area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2017 via mobile

The hotel was very nice and clean. It is very close to Universal which you can access via a short boat ride or a 15 minute walk. The walk is pleasant and has nice landscaping - would recommend you talk the walk at least once. The hotel stay also came with unlimited express passes to rides at Universal, which allowed us to ride many more times. If I could change one thing it would be that the parking should be free like at Disney Resorts. Overall I would highly recommend the hotel. While close to the amusement park it is quiet. The pool area was very nice and the kids loved it.

Stayed: August 2017, traveled with family
Thank Phil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this reviewResponded October 9, 2017

Thank you for your feedback. We are happy to hear you would recommend our hotel after your experience.

We are pleased you enjoyed some of the special perks of staying on-site, such as the complimentary water taxi, Express Passes and the Roman Aqueduct pool slide located at our Beach Pool. When your travels bring you back to Orlando, we hope to welcome you back to Loews Portofino Bay Hotel.

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Reviewed October 7, 2017

Resort has easy access to Universal Parks. Staff is always friendly and willing to help. I will definitely stay here again. Express passes are a definite plus, skip the lines for all rides. Very satisfied.

  • Stayed: October 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
Thank 462russellu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this reviewResponded October 9, 2017

Thank you for your feedback! We are glad to hear you enjoyed Early Park Admission and our complimentary Universal Express Passes. These benefits really do make a world of a difference when traveling through the parks. We appreciate your comments and hope to have an opportunity to serve you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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