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“Hilton Hotel Double Tree”

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Doubletree By Hilton at the Entrance to Universal Orlando
Ranked #185 of 335 Hotels in Orlando
Palm Coast, United States
1 review
“Hilton Hotel Double Tree”
4 of 5 bubbles Reviewed May 21, 2013

The hotel is very nice and clean, close to Orlando Attractions & restaurants. the accommodations are very good, the service is first quality. the employees are courteous ,friendly and willing to help with a big smile ,that is what I like the most! It has a big pool a nice bar and very comfortable restaurant. What I did not like was the price for the breakfast and paid for parking

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,297 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (545)
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High Springs, Florida
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 20, 2013

Is a very nice place to stay, either just for one night or longer.
People are very nice, and everything is clean!! If you have a problem with the room, do not e be shy in present it to the personnel. They will be more than happy to help you. And if you need anything they'll be happy to help as well.

Room Tip: Don't stay close to the place where the vending machine and ice machine are. Is very noisy. Also...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review, May 22, 2013
Dear Carla S,

Thank you so much for your review! We truly appreciate all your comments!
I hope to see you again soon.

Best Regards,

Louis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed May 19, 2013 via mobile

Just finished an 11 night stay at the hotel. The room was clean and the beds were comfotable. When we made the reservation 6 months ago we requested a king size bed, when we arrived we were allocated a twin rooms and they refused to move us saying they had no alternatives which is very strange and frustrating as we requested it a long time ago, you would think that for guests staying a long time they would try to meet a simple request. Also one afternoon when my partners football team was playing, he asked front desk if they could change the TV at the bar to that channel and they just replied saying they don't have that channel with no attempt to help, eventually the bar staff arrived and put in on the right channel straight away! It just seemed front desk would rather fob you off than actually help anyone.
Location of the hotel is brilliant, obviously close to unviersal, also restaurants within walking distance, Walgreens just up the road and an Itrolley stop literally outside the hotel.
I am a travel agent and this was my personal holiday, in general I would only recommend this hotel if someone wants to be close to universal as I think there are much better alternatives available.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emily7165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review, May 22, 2013
Dear Izzy7165,

Thank you very much for your review of our property. It is important that we help out our guests with all of their requests and I am saddened to hear we didnt do this on a couple occasions. I have spoken to the Front office staff and will use this as a training example of how we can improve our service.

I hope that in the future you will give another chance to show we can give you the level of service you expect and deserve.

Sincerely

Louis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
3 reviews
4 of 5 bubbles Reviewed May 18, 2013

Close to Universal. Pool-Restaurant and Deli....great for family vacation. (However this "review box is stupid making it mandatory to type in 200 characters. Hotel was great but this TripAdvisor review should remove it's "the review must have 200 characters minimum" Really?

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank gpatton995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review, May 22, 2013
Dear gpatton995,

Thank you so much for your response. we hope to see you again soon.

Best regards,

Louis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 17, 2013

I come to this hotel over and over whenever I visit Universal Studios/Islands of Adventure and I am never disappointed. I never have any problems with my room or with anybody. The only suggestion I have is lowering or removing the daily parking fee. I pay quite a bit for the room as it is so the parking should be included.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review, May 22, 2013
Dear Stephanie S,

Thank you so much for your review. We are always happy to have you at the hotel. Please let me know when you are arriving again so I can block your favorite room for you.

Best Regards,

Louis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
spyder209
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed May 17, 2013

This review is a little late but I wanted to let everyone know what a great hotel this is. We stayed her after a cruise for 3 days in December. We were given warm chocolate chip cookies upon arrival and upgraded to a Universal view! You could see the roller coasters from our window. The hotel was very clean and the hot tub was huge! You can literally walk to the park or take the free shuttle to Universal or City Walk. I loved this hotel and would stay here again!

  • Stayed December 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spyder209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review, May 22, 2013
Dear spyder209,

Thank you for your review! We appreciate that you told us how we were doing and that you had such a great time. I love the universal view as well. After your next cruise come and see us again. We'll have your room and the cookies waiting.

Best Regards,

Louis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corby, England, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed May 17, 2013

Got back last week from a two week stay at this hotel.
Its in a great location right across the road from universal .. there is a Walgreens next to it as well as a fuel station.
Will definitely stay there again - the staff were lovely & very helpful and the room attendants were really nice!
the only thing for us that let it down was the buffet - we only ate breakfast there once because we felt it was a bit too over priced and not a lot of choice. when weve stayed at other hotels in orlando the buffets have been huge and this one wasn't also the room cards were a bit of a nightmare - one minute it worked and then it didn't - the receptionist told us to keep them away from phones and other cards which we did but they were a bit of a pain but other than that I would highly recommend this hotel to anyone !!
Would love to see prices for the Penthouse suite as well which I know are in high demand but would be great to stay there.
wonderful hotel A***
we will be coming back again :)

Room Tip: we got a complimentary upgrade when we got there to a room with two double beds. it was a great size...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review, May 22, 2013
Dear Rebecca B,

Thank you for your review of our hotel. We are so glad you had such a great time. I would like to apologize for the issues you had with yours keys during your stay. We have contacted the service representative with our lock system to look into this. Thank you again for your feedback and we hope to see you again soon.

Best Regards,

Louis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree By Hilton at the Entrance to Universal Orlando

Property: Doubletree By Hilton at the Entrance to Universal Orlando
Address: 5780 Major Boulevard, Orlando, FL 32819-7904
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#136 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree By Hilton at the Entrance to Universal Orlando 3.5*
Number of rooms: 742
Reservation Options:
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Also Known As:
Doubletree By Hilton At The Entrance To Universal Orlando Hotel Orlando
Doubletree Orlando
Orlando Doubletree
Doubletree Universal

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