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“Business Trip - Conference” 1 of 5 bubbles
Review of Rosen Centre Hotel

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Rosen Centre Hotel
Ranked #143 of 335 Hotels in Orlando
Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Business Trip - Conference”
1 of 5 bubbles Reviewed March 17, 2014

I was very dissapointed in my stay at the Rosen. From check in all the way through my stay to check out I was very unhappy and the service was medicore at best. The food options were overpriced for poor quality, the bed was very uncomfortable and I had housekeepign walk into my room on serveral occasions before I could even get to the door which was a horrible experience while trying to work from my room during conference breaks. The property is clean and had a very nice appearance and the valet staff did a great job. I would relate my stay to getting a beautifully wrapped package only to find the box is empty.

  • Stayed March 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwd62, Public Relations Manager at Rosen Centre Hotel, responded to this review, March 20, 2014
Dear Laine C,

First, we're happy you found the property to be clean and had a very nice appearance. We're happy you found the valet staff did a great job.

However, we are so sorry for some of your housekeeping instances and will definitely address these. We want all of our guests to enjoy the best possible guest experience. We hope you will give us another chance!

Sincerely,

Mary Deatrick
Public Relations Manager
Rosen Centre
407-996-9840
mary@deatrickpr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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home
Level Contributor
177 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed March 17, 2014

Let me start by saying, get by the discourtious parking crew and the rest will be great. They need to change how they manage the car parking staff pronto to make a good first impression. Checked in by the speed of lighting, so efficient, polite and professional employees. However will mention for honesty of review I was never offered help with bags or seen bellhop or doorman. This caliber of hotel you would expect that service. At any rate, room very nice,bathroom amenities great, bed small yet comfortible, linens soft, small refrig. but... not what we reserved (reserved king accessible and received double with no roll in shower which was difficult to say the least) and contrary to other posts our room was very quiet (11th floor) until 8:10 a.m. when houskeeping ignoring the DND sign and pounded on our door. We had pre arranged a noon check out. Didn't let that spoil our stay got up and took advantage of the beautiful day. Pool gigantic with ample loungers for all. Sun and shade.One disappointment no pool service for food or drink during a very busy spring season. Tiki closed all day! Multiple inside choices but most closed till 5 pm except Reds Deli, Coffee shop, and a sit down establishment. So needed to get dressed for lunch or beverage service. Also a fabulous but pricy gift shop with lots of good stuff! Upon leaving once again rude valet, never offered to retrieve car which I must add was blocked by a motorcycle making it extremly difficult to open drivers door. So I guess they don't care about tips or they would at very least get your car instead of handing you your keys! For the price I paid overall I shouldn't complain but being disabled and the lack of roll in shower and no bag assistance was a bit difficult. I would certainly speak directly to manager or have them double check room before going up 11 floors to find out wrong room in future. I say this place is a diamond with a little polishing could be top notch!

Room Tip: 11th end of floor far from elevator quiet
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  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mruggier0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwd62, Public Relations Manager at Rosen Centre Hotel, responded to this review, March 20, 2014
Dear Mruggier0,

Thank you so much for posting a review. We appreciate all of your feedback and will be sure to share this with the hotel's general manager.

Please let us know if we can assist in any way for a future stay. We will continue to strive to be the diamond you believe us to be!

Sincerely,

Mary Deatrick
Public Relations Manager
Rosen Centre
407-996-9840
mary@deatrickpr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
1 review
5 of 5 bubbles Reviewed March 16, 2014

As a family of four we have stayed at this hotel many times, we go to Florida every year and always start and end our holiday here if not stay there for the whole holiday!! The swimming pool is great with a small pool for the children and two jacuzzi's. Reds deli is my favourite place to eat with great staff there's one guy we see every year called Raul each year he says he is going to retire but is always there when we go back, I hope to see him again this year! The cheese toasties are my favourite I have one each morning for breakfast and look forward to them all year! The only thing I'm sad to see they have removed the tennis courts as we enjoyed many games of tennis on those courts. The hotel is in a great location easy to walk down international drive to many shops and restaurants and just a short ride in the car to many outlets and theme parks. This truly is an amazing hotel and I could never go to Florida and not stay there! X

Room Tip: Back rooms over looking the pool can often see fireworks on a night from theme parks!
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  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lauren2023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwd62, Public Relations Manager at Rosen Centre Hotel, responded to this review, March 20, 2014
Dear Lauren2023,

Thank you so much for all of your lovely comments about our hotel, one of our favorite of which is "This truly is an amazing hotel and I could never go to Florida and not stay there!"

Red's Deli is a guest favorite, so appreciate you enjoy it, too. We're especially gratified seeing some of our guests come downstairs in the middle of the night, knowing we're able to help them fulfill their midnight snack craving.

We so look forward to seeing you back again soon!

Sincerely,

Mary Deatrick
Public Relations Manager
Rosen Centre
407-996-9840
mary@deatrickpr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle WA
Level Contributor
590 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
3 of 5 bubbles Reviewed March 16, 2014 via mobile

I stayed at this hotel for a large convention next door at the Orlando Convention Center. The hotel is convenient. The hotel is a bit tired and there is some renovation going on at the pool. I stayed here before but felt this time that the hotel was not up to standards. The rooms are loud and doors slam hard when guests leave their rooms. I was on the 17th floor and you could hear sirens etc from below. Also the key access was touchy and locked me out and I had to wait 15 minutes for security to fix it. We were able to spend time at the pool the first day and the weather was great with lots of hotel guests. For a hotel that was sold that week it was surprising that the pool bar was closed. We walked other adjoining properties and they had service with more options. Just something to think about.

Stayed March 2014, traveled on business
Helpful?
Thank TikiTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwd62, Public Relations Manager at Rosen Centre Hotel, responded to this review, March 20, 2014
Dear TikiTravels,

Thank you so much for taking the time to post you a review. We very much appreciate it.

We are doing some work by the pool, however, it's not renovation, but building an exciting new addition to the hotel -- a new poolside restaurant that will add an additional option for dining, drinking and relaxing in or out of the sun.

We will definitely share your additional comments with our hotel manager. In the meantime, we do hope that you'll come back and give us another try, maybe try the pool restaurant, too.

Sincerely,

Mary Deatrick
Public Relations Manager
Rosen Centre
407-996-9840
mary@deatrickpr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boynton Beach, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed March 15, 2014

Just spent three nights at the Rosen Centre on International Drive. The room was quite nice, a very comfortable bed, plenty of good pillows, with a fantastic few (from the 23rd floor) and I particularly liked that the bathroom sink was outside the actual bathroom thus allowing two of us to get ready at the same time. The Club Lounge had everything we needed for a quick breakfast. All of that said, however, we were quite unhappy with the soundproofing between the guest rooms. We could hear voices from both sides, particularly the ladies on one side who stayed up talking until after 1:00 AM. We know they were just having a normal conversation but it came through regardless. Additionally, the housekeeping staff is very noisy during the day, making it difficult to get any work done because of the constant distraction. Perhaps during the next renovation management can consider increasing the sound deadening between rooms.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ann2550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwd62, Public Relations Manager at Rosen Centre Hotel, responded to this review, March 21, 2014
Dear Ann 2550,

Thank you so much for taking time to write a review of our hotel. We so appreciate your choosing to stay with us. And we're very happy that you did find quite a lot to like and enjoy -- from the comfortable bed with lots of pillows and the conveniences of the bathroom design to the Club Lounge and fantastic view.

We will share your comments about the sound with management for consideration. We appreciate both any constructive input, so thank you.

We do hope you will come stay with us again. We have a new poolside restaurant opening this summer, so hope you can return and enjoy the Orlando sunshine!

Sincerely,

Mary Deatrick
Public Relations Manager
Rosen Centre
407-996-9840
mary@deatrickpr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 15, 2014

Self Parking is a good long walk. Paying for the use of the gym not good. Dining choices in hotel good. Close to local attractions. Next door to convention center. Staff very helpful. Would stay again for the price range.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank XciteSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwd62, Public Relations Manager at Rosen Centre Hotel, responded to this review, March 20, 2014
Dear Xcite Steve,

Thank you so much for staying with us at Rosen Centre!

We appreciate your kind comments and hope you will stay with us again soon!

Sincerely,

Mary Deatrick
Public Relations Manager
Rosen Centre
407-996-9840
mary@deatrickpr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City Beach, Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 15, 2014

My group was my, my wife and our 4 yr old. We arrived at 2am, has a room in less than 10 min(we had a reservation). Very few hotels are truly as clean and well kept as the images online imply, This place is. The room was spotless (I know because my wife has always insisted on cleaning anyplace we stay before I can put the bags down and settle in)
The staff couldn't be kinder or more attentive, at 7am on a Saturday morning in May (not even summer) the lobby was full of staffers ready to assist with the handful of guests who needed towels or directions. The WIFI was easy to connect to in the lobby (I didn't try in the room) and was pleasantly fast. If your hungry and not feeling like going out, the food won't disappoint but if you did choose to go out, your on International drive and can find anything you want within a few miles.The fitness rooom is almost inside the spa, not hard to get to but a bit hard to find if you don't commonly use Spa's. This puts it near the showers and keeps the kind and helpful Spa staff close by.

I did appreciate that the Cafe is always open in case you are hungry or need aspirin at 3am.

Overall, we were very happy with this place and will be call here first next time we visit Orlando.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shannon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwd62, Public Relations Manager at Rosen Centre Hotel, responded to this review, March 25, 2014
Hi Shannon,

Thank you for appreciating the little things! You review was so thorough. It is full of helpful information that people may not usually think to ask.

We are so thrilled that our associates were helpful during your stay! We will pass your compliments on to them.

We hope to see you and your family again soon! Have a wonderful rest of the week!

Sincerely,

Mary Deatrick
PR Manager
Rosen Centre
mary@deatrickpr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rosen Centre Hotel

Property: Rosen Centre Hotel
Address: 9840 International Dr, Orlando, FL 32819-8111
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Spa Hotel in Orlando
#45 Luxury Hotel in Orlando
#71 Family Hotel in Orlando
#78 Business Hotel in Orlando
#80 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rosen Centre Hotel 4*
Number of rooms: 1334
Official Description (provided by the hotel):
The Rosen Centre Hotel raises the bar in guest service, convenience and value among Orlando hotels with the numerous amenities at the 1,334-room, award-winning convention property. Recently unveiled is a new Executive Ballroom that offers 4,000-sq. Ft. Of pre-function space and 18,000 sq. Ft. Of state-of-the art meeting space. This new addition brings the hotel's total meeting space to more than 150,000-sq. Ft., Which includes the 35,000-sq. Ft. Grand Ballroom, the 14,375-sq. Ft. Junior Ballroom, two 3,500-sq. Ft. Signature meeting rooms and 24 individual meeting salons. The Rosen Centre Skywalk, a covered pedestrian connector, joins the hotel with the Orange County Convention Center's West Building. The walkway rises approximately 20 feet above vehicular traffic on Convention Way, providing attendees with a safe, weatherproof, and traffic-free "commute" from guest room to meeting room or restaurant in less than four minutes. Rosen Centre Hotel's guests also enjoy a wealth of relaxing amenities. Our hotel features nine restaurants and lounges including Everglades Restaurant and Bar, a Florida-themed steak and seafood resaurant, Cafe Gauguin, featuring three daily extensive buffets and a la carte menu items; Banshoo Sushi; 98Forty Tapas & Tequila; Smoooth Java, proudly serving Starbucks drinks, smoothies and pastries; and the 24-hour Red's Deli. For recreation, the hotel features an Olympic-size tropical outdoor swimming pool and The Spa at Rosen Centre, featuring seven treatment suites, a full-service hair salon, health club and state-of-the-art fitness center. ... more   less 
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Also Known As:
Rosen Centre Orlando
Hotel Rosen Centre

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