We booked this hotel 7 months in advance (booked in June for January visit). We guaranteed the room with a credit card for late arrival as our flight wasn't arriving until after 5:00 pm. We arrived at the hotel around 7 and were told that our reservation was canceled that day. We were told that check-in time was 3:00 and that they gave us a "grace period" until 4:00. When we showed them the printout with our confirmation number, credit card info, guarantee, etc., they didn't apologize. They just said that they couldn't hold the room past 4:00 and then gave us an $8 cab voucher. The cab driver said something along the lines of "they do that when the hotels are all full and people want rooms for a week". We only booked 3 nights. So, traveler -- beware. We have never had this experience before.
- Official Description (provided by the hotel):
- The Rosen Centre Hotel raises the bar in guest service, convenience and value among Orlando hotels with the numerous amenities at the 1,334-room, award-winning convention property. Recently unveiled is a new Executive Ballroom that offers 4,000-sq. Ft. Of pre-function space and 18,000 sq. Ft. Of state-of-the art meeting space. This new addition brings the hotel's total meeting space to more than 150,000-sq. Ft., Which includes the 35,000-sq. Ft. Grand Ballroom, the 14,375-sq. Ft. Junior Ballroom, two 3,500-sq. Ft. Signature meeting rooms and 24 individual meeting salons. The Rosen Centre Skywalk, a covered pedestrian connector, joins the hotel with the Orange County Convention Center's West Building. The walkway rises approximately 20 feet above vehicular traffic on Convention Way, providing attendees with a safe, weatherproof, and traffic-free "commute" from guest room to meeting room or restaurant in less than four minutes. Rosen Centre Hotel's guests also enjoy a wealth of relaxing amenities. Our hotel features nine restaurants and lounges including Everglades Restaurant and Bar, a Florida-themed steak and seafood resaurant, Cafe Gauguin, featuring three daily extensive buffets and a la carte menu items; Banshoo Sushi; 98Forty Tapas & Tequila; Smoooth Java, proudly serving Starbucks drinks, smoothies and pastries; and the 24-hour Red's Deli. For recreation, the hotel features an Olympic-size tropical outdoor swimming pool and The Spa at Rosen Centre, featuring seven treatment suites, a full-service hair salon, health club and state-of-the-art fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Rosen Centre Orlando
- Hotel Rosen Centre