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“Excellent, clean and good service.”
Review of Lake Eve Resort

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Lake Eve Resort
Ranked #193 of 338 Hotels in Orlando
Santos, SP
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Excellent, clean and good service.”
Reviewed March 23, 2014

I've stayed in Lake Eve and it is by far one of the best room I've ever seen in a 2 bed condo. Very clean, modern kitchen, nice jacuzzi. The only downside is that the pool are is not asgood as the others as Vistana Village, Harbour Lake etc. After 2:00 PM there is no more sun in the pool and by the time I was there (april) the water was freezing. If you go during winter time, no concerns but during summer time I would go to another place where the kids could play all day long.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VitorMartinsBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
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Port Saint Lucie, Florida
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 23, 2014

We were also booked for the Fountains and bumped to Lake Eve. The location is decent for Sea World and Disney, but too much traffic (either I-4 or I-Drive) for Universal. Over the weekend they ran out of parking spots and about 20 cars had to park in non-parking spots. The hallway smelled like bug spray or some other strong chemical smell that gave me a headache just walking down.

Fortunately the room didn't smell! The rooms are spacious, and we had two doubles in one room and a king in the other. We didn't try out the appliances but the refrigerator was big enough and clean. Housekeeping did a good job with our room with cleanliness and stocking towels and toiletries. The king bed was hard as a rock, as if a pillow top had been turned onto the wrong side. The other two beds were fine. There were no channel guides for the TVs and no findable channel guide once the TV was on, so it was a guessing game. There was also no information about the hotel, if it had a business center, gym, pool hours, ect, in the room.

We were lucky to miss the 4pm check-in rush, the line was out the door! All the employees we interacted with were very nice and helpful. Upon check-out, we found a $50 room charge that wasn't ours which took 20 minutes to straighten out. The line next to me had three people check out in that time, and the third person also had a room charge added to their bill that wasn't theirs.

If anyone thinks this is a five-star hotel, they haven't been to one ever! If you have a large family, need space and a kitchen, and the price and location are right, then maybe this is a good choice. For me, this was my most disappointing hotel ever in Orlando out of at least ten trips.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank serenaginger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay, Canada
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 16, 2014

We arrived for a short March Break Vacation. We were booked into the Fountains next door, however, they were full, so they moved us next door to Lake Eve. The hotel is old and under repair all over. The hallways were dirty and it took us almost two hours to check in on the Monday night of our arrival. The suite we booked was not what we got. I was travelling with kids and my wife. We had a two bedroom, however each room only had one bed, one of the kids had to sleep on the pull out sofa which was old and not comfortable at all. There was no T.V. in the kids room. The washer and dryer didn't work and maintenance tried two times to fix it without success before they said sorry its broken nothing we can do. On top of that the toaster started to smoke so bad we could use that.

House keeping only comes by when requested, I did request them a couple of times and nobody ever showed up, no clean towels and they tell you to just put garbage outside of the room and they will pick it up, well they never did. The room had stains on the carpet and the floor and carpets were dirty and dusty. The pool at Lake Eve is not heated it is cold for kids to swim in. The only heated pool is actually over at the Fountains.

You could never reach the front desk by phone, best was to go stand in line for a while to actually speak with someone. There is no customer service at all and had no solutions to my issues. Due to high volume they couldn't change rooms for my family.

I won't stay here again

Room Tip: Most of the rooms in the hotel face each other in a horseshoe patter, ask them not to put you in a r...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 3, 2014

This was the BEST hotel experience I have ever had in the past 20 years if not longer. Bhartie at the front desk was Awesome!!! She was so positive and up beat, there was a guest that had a problem with her key and was being rude and disrespectful because her key didn't work. There are bigger problems in this world than resetting someone's key. But Bhartie handed it like a true professional and had a maintenance man go with her to insure the guest had no problems getting into there room. I was very impressed with how she handled things.
When we got to our room it was Awesome!!! A big room with full kitchen washer and dryer, I wanted to move in. I loved the color scheme. It was so warm and welcoming. Not like that aqua blue green and white checkered Insane Clown Posse mess that was next door. I think they call The Fountains
Everyone at Lake Eve was so Super nice from the Bellman to Tamara the girl that cooked our breakfast to Jomarysa the manager who was so sweet helping out at the front desk when it got a little busy..You just don't find customer service like this ANYWHERE. I hope there never change.

Room Tip: Forget all the rest this is the BEST. !!!! Close to Disney.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Virginia
Level 6 Contributor
133 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 28, 2014

went for business trip...
- room was quite big & comfortable
- room had full kitchen area, plus separate lounging space
- good enough for family of four

- requested housekeeping to clean up the room & make the beds 2 days in a row, but no one showed up!
- there was only 1 person at the front desk all the time, so you had to wait 15 minutes to even ask a question
- hallways are quite narrow, esp. while making your way from front lobby to the elevators
- bottle of water $4.00!!!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VC397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 27, 2014

Stayed for 10nts in August - Family of 4 and booked a 2 bed apartment for 8 - had lots of space - Kids had their room and own bathroom and we had ours...
and fully equiped kitchen was great as well as the washer / drier facility.
did not take car - good location for the I-Drive Trolley.. good for nearby supermarket and shops
have visited Florida over 10 times now and would definately stay here again..
to break up our holiday we flew to NEW YORK with Delta for 4nts too and just kept the Lake Eve Resort as our base - Staff were friendly too.

Room Tip: we choose a good size room so that our teenage kids had their space and we had ours..eating area wit...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank catherine g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
144 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed February 25, 2014

We have a 2 bedroom/2 bathroom suite - full-on apartment, to be exact. All good bones, but yet have to say the carpets are filthy and the sofa has holes and feels yucky to the touch. The bed is comfy for sure. The kitchen is well equipped. Lots of towels. Good water pressure. Cannot comment on facilities, as I'm not using them. Asked at checkin what the $100 deposit would be used for and was told for breakages, so will add to this review when we checkout.

Disaster struck this morning - the glass shower door shattered. Quick response from hotel to come up and observe damage. My friend sustained some cuts, nothing serious - although we both nearly had heart attacks!!!! Again, will add to this review after we leave and have been able to judge their full response.

TiP: as many have said - get room facing lake or pool, on higher floor. Even 4th floor is good.

Room Tip: Higher up, facing the lake. For the 2-bedroom suites, try for a corner suite.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geetap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lake Eve Resort

Property: Lake Eve Resort
Address: 12388 International Dr, Orlando, FL 32821-6958
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Luxury Hotel in Orlando
#117 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lake Eve Resort 4*
Number of rooms: 176
Official Description (provided by the hotel):
Lake Eve Resort is well removed from the crowded resort areas, yet conveniently located for today's world traveler in the center of all things Orlando! We are located on the quiet side of International Drive, and our 176 all suite resort offers spacious one, two and three bedroom luxury suites in an ideal location that provides all of the conveniences of home including: kitchen, living room, balcony, separate bedrooms and so much more! ... more   less 
Reservation Options:
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Also Known As:
Lake Eve Hotel Orlando

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