The 2-bedroom suite my family had was nicely appointed. Bedrooms are reasonable sized, each with its own bathroom (Jacuzzi in master bdrm); good size sitting room and dinning area; well-equipped kitchen with all the pot and pans, tableware, and small electric gadgets you would ever need. The balcony overlooks the swimming pool and Lake Eve - nice view.
However, on arrival we found used creamer packages in the small basket of coffee, creamer, and sugar packs in the kitchen not removed. And there was no sugar packs. One phone call to the front desk a fresh supply showed up at the door within minutes, with a great smile!
The following day we came back in the evening and the beds were nicely made up, but the empty shampoo and conditioner bottles were not replenished with fresh ones, and we were short one set of towels. Another phone call got our supplies quickly, with another great smile.
In the following days there were small incidents: our toilet was plugged, one of the 3 TVs stopped working after 2 days, the in-room safe wouldn't lock, and the towels put in the bathtub for cleaning were not removed and no fresh towels were supplied. Again, each time it took a call to the front desk and we got all fixed quickly. With smiles!
If it was not for the lacking housekeeping (carpet was not vacuumed and bathroom floor never cleaned in the whole week we were there), I would have given all 5 stars no doubt. Yes, service response was quick and the people were nice, but how many times do you want to call front desk during a vacation stay, just to get what should have been done properly in the first place?
- Official Description (provided by the hotel):
- Lake Eve Resort is well removed from the crowded resort areas, yet conveniently located for today's world traveler in the center of all things Orlando! We are located on the quiet side of International Drive, and our 176 all suite resort offers spacious one, two and three bedroom luxury suites in an ideal location that provides all of the conveniences of home including: kitchen, living room, balcony, separate bedrooms and so much more! ... more less
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- Also Known As:
- Lake Eve Hotel Orlando