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“Not worth the money!”

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Disney's Coronado Springs Resort
Ranked #173 of 337 Hotels in Orlando
Leamington Spa, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Not worth the money!”
Reviewed December 3, 2006

We stayed at the Coronado Springs in November 2006 for 2 nights at the end of a villa rental for 13 nights. We wished we hadn't moved! The rooms are quite small, and the bathroom even smaller! We were glad we were only staying for the 2 nights. I suppose if you don't have a hire car and want to use the Disney transportation, then staying on Disney I suppose has its benefits.

We found the hotel complex to be too large for comfort of guests to get around - luckily we had a hire car as it would have taken us 15-20 minutes to walk to the breakfast restaurant. Food was not value for money in the restaurant, so we went to Ponderosa's for breakfast.

Glad we tried a Disney property, but certainly wouldn't stay on Disney again once you've had the comfort of your own villa!

  • Liked — Location
  • Disliked — Hotel complex too large
  • Stayed November 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Tracyweston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Kentucky
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 27, 2006

We found this Disney resort to be comfortable and worth the price we paid. Our family is a big fan of anything Disney and were able to compare this to another Disney moderate resort, the Riverside New Orleans (where we stayed a year earlier). This hotel was huge and had several bus stops for those not rooming close to the main lobby. Fortunately, we were VERY close to the lobby (which I would highly recommend, if possible). The restaurants were better than the Riverside Resort, with more variety available. (But keep in mind it is Disney food which means you pay a premium - though I can say the portions were very large, too.) This resort IS a convention center and we noticed several people were eating in the food court as convention visitors. However, only one time was there a "line" for food. The bus service to any of the parks or Downtown Disney was fantastic at this location. We NEVER waited more than 5-10 minutes for a bus to our destination (whatever it was at the time.) We would highly recommend this Disney resort. The rooms aren't spectacular, but they are clean and comfortable. Besides.....who wants to spend the day in the room anyway? You have to take advantage of the parks, entertainment and shopping opportunities.

  • Liked — Convenient Bus Service to Disney attractions
  • Disliked — A Convention Center
  • Tips/Secrets — Make sure your room is close to the lobby for convenience
  • Stayed October 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank JoAlison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtownabbey, United Kingdom
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 24, 2006

We are Disney fans and have high expectations and Coronado Springs did not disappoint. It is a very well themed resort in an excellent location within Walt Disney World. Resort rooms were as found in all other Disney resorts, clean and functional, each one nicely decorated according to it's theme. Beautiful surroundings with opportunity to stroll around the lake and soak up the atmosphere. Particularly liked the food court which is the best we have encountered in a moderate Disney resort. On previous trips we have dined most nights at Epcot as we enjoy this superior dining experience. On this trip, however we were impressed with the selection and quality of food available at the Pepper Market food court and as a result dined there on several occasions. I have read many reviews on many sites, some of which claim that dining is overpriced or expensive. Perhaps if on a tight budget with a large party this may be true, however I find meal purchases to be reasonable with the only overpriced item being wine to accompany our meals.

  • Liked — THEME/LOCATION/DINING
  • Disliked — NOTHING
  • Tips/Secrets — GOOD LOCATION FOR ACCESS TO ALL PARKS
  • Stayed November 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank LILYT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingwood, TX
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 24, 2006

We stayed at this Resort the week of Thanksgiving 2006. The rooms were very clean, well-appointed, and spacious for the price. Each room had 2 double beds, comfortable mattresses, clean sheets, and plenty of towels for 4 people. The sink is outside the bath/toilet room, and can be closed off by a curtain. There is a small television in the room, a table and 2 chairs, and a refrigerator. Housekeeping was impeccable.

The outdoor pools were heated, but we didn't use them, and there are also paddleboat, motorboat, kayak, bicycle, and surrey rentals, which we didn't use either, as we spent all our time in the parks.

The Pepper Market offers moderately priced food (about $15/adult) for lunch and dinner, and the Maya Grill offers an okay breakfast buffet ($14/adult). The food was pretty good, compared to what's available in the theme parks.

We stayed in the "Casitas" which were fairly close to the main buildings which has the restaurants. There are 4 bus stops on the property, so catching a Disney shuttle is usually a 5 min. walk or less. As this is a large resort, expect the shuttle bus to be standing-room only if you get on the last stop (which as at the main lobby area). In addition, if there is a scooter-riding passenger on your bus, you can expect an additional delay of 15-30 minutes. Buses are supposed to come every 20 minutes, but sometimes we waited 30.

A few minor annoyances (1) telephone in room was broken; (2) convenience store on site had drinking water more expensive than theme parks $2.50/bottle vs. $2.00/bottle; (3) rooms have outdoor concrete walkways - which means that outside noise can be noticeable esp in mornings and evenings.

Overall, we were very satisfied, but probably would not stay during a peak vacation period again due to slowness of shuttle bus service.

  • Liked — Location
  • Disliked — Prices
  • Tips/Secrets — Don't stay during peak vacation periods when kids are out of school
  • Stayed October 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank NorthAmericanTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 23, 2006

This year we decided to take one last vacation before the birth of our third child. Looking to take advantage of some off-season specials, we decided to book a holiday at Coronado Springs.

Much to our demise, it seemed that the management and customer service staff at the resort were on holiday also.

THE SMELL OF FRESH PAINT

When we first arrived at our room(8124) we noticed that the rooms had just received a fresh coat of paint, and carried with them the oppressive fumes of such work. My wife was 8 months pregnant, and seeing as pregnant women are not supposed to expose themselves to paint fumes, which can be toxic, I asked to speak with the general manager and coordinated to have him call us the next morning.

Then next morning came, we waited for 4 hours, and never received a call from the general manager. We asked to be moved to a new room and was told that we could move to room 8146 on the next morning. Before moving to this room I decided to stop by and take a look. The room was much closer to the pool, which was actually very nice, but proudly displayed a "WET PAINT" sign on its door as well.

We called the front desk again, very concerned about what we thought was going on with our situation. By the end of the third day, the smell of paint fumes subsided in our rooms and we decided to stay in our original room, politely asking the front desk to ensure that no more painting would occur in our room.

"We can assure that will not happen", we were told by the front desk. When we came back from breakfast on Day 6, we were greeted by a painter, in our room, putting a fresh coat of touch up paint on the furniture in our room. "Don't worry", he told us, "This is quick drying paint".

MOLD IS HAZARDOUS TO YOUR HEALTH

We also noticed towards the end of our vacation that our room had some issues with mold.

Mold is gross, especially when its in a room with little kids(our girls were 2 and 4 years old).

It was seeping out of the bottom of the soap dish in the bathtub.

It had been carefully caulked over in the corners of the shower and was now becoming quite visible.

There was a large 18" x 24" section of the shower curtain which was a growing mold colony. We took this to the front desk and the customer service manager was horrified with what we brought to her attention.

But a potential customer coming to this resort, operated by one of the most admired hospitality groups in the world, should really be asking..."Why shouldn't Disney be looking into this themselves, prior to a guest coming onto the property."

ROTTEN MILK AT THE RESTAURANT

There is a nicely decorated counter service restaurant on the property which serves a variety of meal options. Before leaving Walt Disney World on Day 7, we decided to grab breakfast at the restaurant and bring it back to our room.

Something simple, we thought...cereal with milk, some fresh fruit, and juice. The Disney cast members get everything for you and stamp your meal card to make it easier to pay at the end.

We collected our milks from the cast member, paid at the register, and brought food back for the girls. My two year old ate a few bites of her cereal and quickly spit everything up in our room.

I looked at the milk carton...."Sell by Sept 11". That was interesting as today was Sept 13th. So with a carton of milk I went back to the front desk to discuss with the customer relations manager, who was the same nice person who'd reviewed our mold problem for us.

We were referred to the restaurant manager, and at first he didn't seem to believe us. We felt that the whole expiration date symbol would be telling enough, so I asked him to taste it himself to see how terrible it tasted. He politely declined, took another smell of the milk, and gave us a new carton.

Our total bill for breakfast was about $11.00 or so, and I expected that Disney might offer a polite gesture of a meal credit, which never came.

Checking the expiration date on a carton milk may seem like a pretty mundane and tedious task. However it is the attention to detail that one would expect from a world-class resort.

FINAL THOUGHTS

We came to Animal Kingdom Lodge last year and had a very nice time. We would never have expected that the experience at Coronado Springs would be this disappointing.

We are still fans of the Disney World theme parks, but will find it difficult to spend our lodging money at one of the resorts based on the quality of service and lack of feedback we received from anyone in management at the resort, or from the Disney corporate offices.

Stayed September 2006
Helpful?
8 Thank Armstrong26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
portland
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 21, 2006

Stayed here for a confernece at the Swan and Daulphine. It's a big sprawly complex that got built 30 plus years ago. Facility nice enough although the rooms are not well insulated and you better be ready to walk. The bad dream began while trying to find it. Directions were poor with few roads marked. The is a small sign after a busy interesection on the side. However, the hotel monument sign actually has bushes growing in front of the name. The staff is polite but totally incompetent and the wait to get a question anwsered either by the desk or on the phone was more that 10 mins plus in most cases. This was the most frustrating hotel expereice I have had in years and I have yet to get a bill from them 2 weeks later ( because their systems were down). I could not wait to leave!!!

  • Liked — the weather
  • Disliked — everything
  • Tips/Secrets — stay away
  • Stayed November 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank neswstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, NJ
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed November 18, 2006

For my first visit to Disney, I went with some friends and their families. As the single person, I opted for my own room. The rooms were clean and a decent size (especially since it was only me in the room). It had the normal amenities -- iron, hairdryer, etc. -- plus a little fridge, which we had requested while reserving the rooms. The staff was friendly, of course, and very helpful. The sit-down restaurant (The Mayan Grill) in El Centro (the main building) was not very good. The service was slow and the food was not appealing. The Pepper Market, however, was really cool. There were different stations to choose different foods from. A bit pricey, but if you're using the Disney Meal Plan, it's worth it.

  • Liked — Hammocks surrounding the lake
  • Disliked — The Mayan Grill
  • Tips/Secrets — Use the Disney meal plan!
  • Stayed November 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Shannon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Disney's Coronado Springs Resort

Property: Disney's Coronado Springs Resort
Address: 1000 West Buena Vista Drive, Lake Buena Vista, Orlando, FL 32830-8403
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Spa Hotel in Orlando
#38 Top resorts Hotel in Orlando
#94 Romantic Hotel in Orlando
#139 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Disney's Coronado Springs Resort 3.5*
Number of rooms: 1921
Official Description (provided by the hotel):
Relive the romance of Spanish-colonial Mexico as you follow in the footsteps of explorer Don Francisco de Coronado at this Resort hotel. Find your own mythical city of gold in a Southwestern-themed haven of brightly colored Casitas, rustic Ranchos and beachfront Cabanas encircling a glimmering 22-acre lake. Each accommodation provides a unique escape and a welcoming home away from home. ... more   less 
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Also Known As:
Disney`s Coronado Springs Hotel Orlando
Coronado Springs Resort
Disney Coronado Springs Resort
Disneys Coronado Springs Resort
Disney Coronado Springs Hotel
Disneys Coronado Springs Hotel
Coronado Hotel Orlando

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