This year we decided to take one last vacation before the birth of our third child. Looking to take advantage of some off-season specials, we decided to book a holiday at Coronado Springs.
Much to our demise, it seemed that the management and customer service staff at the resort were on holiday also.
THE SMELL OF FRESH PAINT
When we first arrived at our room(8124) we noticed that the rooms had just received a fresh coat of paint, and carried with them the oppressive fumes of such work. My wife was 8 months pregnant, and seeing as pregnant women are not supposed to expose themselves to paint fumes, which can be toxic, I asked to speak with the general manager and coordinated to have him call us the next morning.
Then next morning came, we waited for 4 hours, and never received a call from the general manager. We asked to be moved to a new room and was told that we could move to room 8146 on the next morning. Before moving to this room I decided to stop by and take a look. The room was much closer to the pool, which was actually very nice, but proudly displayed a "WET PAINT" sign on its door as well.
We called the front desk again, very concerned about what we thought was going on with our situation. By the end of the third day, the smell of paint fumes subsided in our rooms and we decided to stay in our original room, politely asking the front desk to ensure that no more painting would occur in our room.
"We can assure that will not happen", we were told by the front desk. When we came back from breakfast on Day 6, we were greeted by a painter, in our room, putting a fresh coat of touch up paint on the furniture in our room. "Don't worry", he told us, "This is quick drying paint".
MOLD IS HAZARDOUS TO YOUR HEALTH
We also noticed towards the end of our vacation that our room had some issues with mold.
Mold is gross, especially when its in a room with little kids(our girls were 2 and 4 years old).
It was seeping out of the bottom of the soap dish in the bathtub.
It had been carefully caulked over in the corners of the shower and was now becoming quite visible.
There was a large 18" x 24" section of the shower curtain which was a growing mold colony. We took this to the front desk and the customer service manager was horrified with what we brought to her attention.
But a potential customer coming to this resort, operated by one of the most admired hospitality groups in the world, should really be asking..."Why shouldn't Disney be looking into this themselves, prior to a guest coming onto the property."
ROTTEN MILK AT THE RESTAURANT
There is a nicely decorated counter service restaurant on the property which serves a variety of meal options. Before leaving Walt Disney World on Day 7, we decided to grab breakfast at the restaurant and bring it back to our room.
Something simple, we thought...cereal with milk, some fresh fruit, and juice. The Disney cast members get everything for you and stamp your meal card to make it easier to pay at the end.
We collected our milks from the cast member, paid at the register, and brought food back for the girls. My two year old ate a few bites of her cereal and quickly spit everything up in our room.
I looked at the milk carton...."Sell by Sept 11". That was interesting as today was Sept 13th. So with a carton of milk I went back to the front desk to discuss with the customer relations manager, who was the same nice person who'd reviewed our mold problem for us.
We were referred to the restaurant manager, and at first he didn't seem to believe us. We felt that the whole expiration date symbol would be telling enough, so I asked him to taste it himself to see how terrible it tasted. He politely declined, took another smell of the milk, and gave us a new carton.
Our total bill for breakfast was about $11.00 or so, and I expected that Disney might offer a polite gesture of a meal credit, which never came.
Checking the expiration date on a carton milk may seem like a pretty mundane and tedious task. However it is the attention to detail that one would expect from a world-class resort.
We came to Animal Kingdom Lodge last year and had a very nice time. We would never have expected that the experience at Coronado Springs would be this disappointing.
We are still fans of the Disney World theme parks, but will find it difficult to spend our lodging money at one of the resorts based on the quality of service and lack of feedback we received from anyone in management at the resort, or from the Disney corporate offices.
- Official Description (provided by the hotel):
- Relive the romance of Spanish-colonial Mexico as you follow in the footsteps of explorer Don Francisco de Coronado at this Resort hotel. Find your own mythical city of gold in a Southwestern-themed haven of brightly colored Casitas, rustic Ranchos and beachfront Cabanas encircling a glimmering 22-acre lake. Each accommodation provides a unique escape and a welcoming home away from home. ... more less
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- Also Known As:
- Disney`s Coronado Springs Hotel Orlando
- Coronado Springs Resort
- Disney Coronado Springs Resort
- Disneys Coronado Springs Resort
- Disney Coronado Springs Hotel
- Disneys Coronado Springs Hotel
- Coronado Hotel Orlando