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“Disney World nightmare”

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Disney's Port Orleans Resort - French Quarter
Ranked #58 of 340 Hotels in Orlando
Certificate of Excellence
Reviewed February 2, 2007

Upon a noon arrival, it took the reception staff 30 minutes to find and log our reservation for two connecting rooms because they were still getting used to a new computer system. One room was ready, the other not until 4 P.M.; but we were given a phone number and code to call later when we could discover our room numbers. After having returned about 10 P.M. from a day at the parks, we found one room with a group of M&M's on the floor, a shelf with dust thick enough to write one's name in it, both TV remote controls not working, and two black marks on one of the pillow cases. We called housekeeping immediately and said they could take care of these problems in the morning. They were never taken care of during our three-night stay. We saw a large water spill on the floor the length of five tables at the food court that took thrity minutes until a staff member cleaned it up.

Unfortunately, the parks weren't much better -- three instances where cast members were not wearing their own name tags; a food spill at Epcot that was never cleaned up; dirty trays and plates stacked high by servers on wastebaskets at Wolfgang Puck's at Downtown Disney that ended up toppling over -- fortunately, not onto anyone; food service at Pinocchio's Village Haus at Fantasyland that should have taken three minutes, but took ten to receive part of the order and twenty-five minutes to receive the remainder, with the manager's simple apology that they were trying to shut down one of the kitchens, and having one in our party have diarrhea from her meal at that restaurant (as a result, she was not permitted to board the Disney cruise the next day -- the representative would not accept our claim about trip interruption insurance, but only offered park visit or a credit toward another cruise -- the Disney bus driver broke one of our bags in full view of other Disney representatives, but Disney will not pay for the damage; and Disney lost one of our bags, finding it after nine days despite handling our bags for all transfers.)

Our family is comprised of true Disney fans, and it is difficult for us to write this kind of review, even in a summary format. We are still amazed that all of this happened to us, but it did. At this point, we cannot recommend Disney World for a vacation to anyone.

  • Stayed: January 2007, traveled with family
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16  Thank thewillowbunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,922 - 4,928 of 5,533 reviews

Reviewed January 31, 2007

We were staying at the French Quarter hotel with the majority of our guests as we were getting married at WDW.

Our initial reaction to the hotel was ok, that is until we got to our room and we were blown away!

Room: King bed room

We loved the room, it was large, had 2 sinks and was very distinctivly decorated. The bed was comfortable and there were about 5 pillows to pick from, it seemed as though they were of a different consistency so we could each find one that suited us, though I may be wrong about that. Showers were always hot and had consistent pressure. The toilets work with a pressurized tank so they are pretty loud and can be a bit of a disturbance when you go for a late night tinkle. But with the pressurized tank there is never anything left in the bowl, so thats good.

Staff:
The front house staff were friendly, though at times seemed a bit confused.
The Maids were awesome, our room was always cleaned well and because we were getting married there and the dress was hanging in the room our maid surprised us every day with a different towel creation. These creations ranged from swans to hearts to a basket of flowers and even a bride. I will try to attach photos of some of these later.

Restaurant:
Cafeteria style and we usually only had breakfast there, we went to Downtown disney or off the grounds for dinner. Food was good and as pointed out in other reviews, purchasing the refillable cup is a good deal and we used it quite often. Staff were very friendly and even sang songs to people.

Pool:
I enjoyed the hot tub which though I like my hot tubs a bit hotter was pretty nice. The pool is newly renovated is absolutly a site to see. I can see kids absolutly loving it.

Transportation:
There is a river boats you can take to either Downtown disney or the riverside resort. These are free and nice way to get around rather than bussing it. The only problem we ran into was at peak hours the boats would arrive from Riverside and they would be too full to carry the waiting passengers. When we travelled as a group of 8 it took about 3 boats before we had one with space. But overall, this service was unique and is pretty much exclusive for the New Orleans resorts. Some of the boat operators talk and tell you abit about the place, while others are more focussed on the river ahead.
Most of our guests took the busses to the parks and the service was pretty good.

Overall this resort is nice for families and is probably one of the best for adults due to its accessability to Downtown Disney. We will definitly stay there again.

Stayed: December 2006
22  Thank 65bus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2007

We stayed at the Port Orleans, French Quarter as part of a Disney Vacation Package. We were here for six nights and seven days (though the first and last day were pretty much wasted, arriving late and leaving early).

The hotel is quite attractive. The grounds and rooms are clean and well maintained. The rooms are somewhat small. The commode and shower share a room with a door while the sinks are in a small alcove with only a curtain separating them from the main room. This can be somewhat problematic if you want (or need) to use the bathroom at night as the curtain does not block the light very much. The beds are comfortable and the pillows and sheets/blankets are perfectly acceptable.

For the most part the help is extremely nice. With one exception the front desk help was extremely friendly and helpful, always cheerful and pleasant. The staff in the food court was acceptable, though not exceptional.

The Disney Dining Plan is not a bad deal if you intend and do eat at the expensive restaurants. If you do not eat expensive then it is a bit of a rip-off, but still not horrendous. The only killer's on the dining plan are not knowing what qualifies as a "snack", which seems to be a moving target with different things qualifying in different stores and parks. The other negative is the children's meal at counter service restaurants comes with a single choice for children's desert. If your child does not like Strawberry gel-like desert then you are out of luck.

The only other negative that I found is the "highspeed" Internet Access. Their definition of high speed is 5x faster the dial-up and I found this to be quite true. However if you are expecting actual high-speed, then don't waste the $10/24 hour period they charge you. It's a rip-off.

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12  Thank BeansB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2007

Love the grounds, very clean, very quite . You do share the bus with Riverside but the bus stops here first and drops off first .(Take the boat to downtown disney.)
We have stayed Pop Century (very big resort, only one bus and it can get crowed, very noisy, you can here other people in their rooms.)
We have also stayed at Movies( last bus out of the 3 value resorts).
For the price this I think is a much better resort. Rooms are basic but clean. Double bed,dresser, t.v., refridge, and coffie pot: two sinks, small bathroom. Toliets are loud: but they do work. Hardly any noise from other rooms. My son was very happy with the pool .We liked the hot tub too. Staff was very freindly. The staff can make reservations for dining, park tickets, early fight check in. Food court is small but was clean; food choices are basic but good size portions.
I do highly recommand the Disney Dining Plan. It pays for itself and then some.
Check out the pics.on the site. We will stay here again.

  • Stayed: January 2007, traveled with family
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15  Thank PAGONEBYE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2007

My family and I stayed at the Port Orleans Resort the week of January 17th for 6 nights. Overall, the resort is very nice. The rooms are clean and the housekeeping went out of there way to make my 2 year old many washcloth toys. The only complaint that I have about the room was the fact that there wasn't a lamp in the room. It was quite difficult to find acceptable lighting at night. The overheads were very bright, but overall we had a great time and would recommend the resort to anyone. We would go back.

  • Stayed: January 2007, traveled with family
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11  Thank HH2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2007

For the price this hotel was great. We went end of Sept. and it was during love bug season.. If you're not a bug person, don't go during this season, because they are everywhere. We had them all in the room, and flying all on us as we walk to and from our rooms. The hotels are small, but you're not in them that much. We requested a water view, since it wasn't that much more but ended up being at the very back of the property which was a very long walk everytime we went back to our room. I really wish we could have gotten a room closer to the main Lobby. The bus system was great, but at times the bus got full and some people had to catch the next bus.

  • Stayed: January 2007, traveled with friends
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5  Thank PalTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2007

I stayed here with my fiance (I actually proposed to her on this trip) in July 2006 and we had a great time. The hotel and rooms, like all Disney properties, are extremely well taken care of down to the last detail. For couples not wanting to spend a lot, but still want the magic of staying on property, this resort is for you. We even got a card and a picture from Mickey and Minnie congragulating us on our engagement (and yes I did it by the castle under the fireworks).

A usefull tip, if you plan also to eat on property too, get the Disney Dinning plan. I've done the math and if you eat at least $40 a day it pays. Make reservations at the expensive resteraunts at EPCOT early before your trip, and then you don't have to worry about what you order.

  • Stayed: January 2007, traveled as a couple
    • Value
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    • Check in / front desk
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    • Business service (e.g., internet access)
11  Thank kretzcr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Disney's Port Orleans Resort - French Quarter

Address: 2201 Orleans Drive, Lake Buena Vista, Orlando, FL 32830-8424 (Formerly Port Orleans Resort)
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Top resorts Hotel in Orlando
#33 Romantic Hotel in Orlando
#43 Family Hotel in Orlando
Price Range: $225 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Disney's Port Orleans Resort - French Quarter 3.5*
Number of rooms: 1008
Official Description (provided by the hotel):
Revel in the romance and pageantry of New Orleans's historic French Quarter at this Resort hotel, where cobblestone streets, gas lamps, wrought-iron balconies and fragrant magnolia blossoms evoke the Antebellum era and colorful Mardi Gras characters and jazz keep things lively. Then stroll along the Sassagoula River to Disney's Port Orleans Resort - Riverside, home to Cajun and Creole specialties. ... more   less 
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Also Known As:
Disney Port Orleans Resort
Port Orleans French Quarter
Port Orleans Orlando
Disney Port Orleans French Quarter
Disney Port Orleans Hotel
Disneys Port Orleans Resort French Quarter
Port Orleans Disney
Disneys Port Orleans Hotel

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