Upon a noon arrival, it took the reception staff 30 minutes to find and log our reservation for two connecting rooms because they were still getting used to a new computer system. One room was ready, the other not until 4 P.M.; but we were given a phone number and code to call later when we could discover our room numbers. After having returned about 10 P.M. from a day at the parks, we found one room with a group of M&M's on the floor, a shelf with dust thick enough to write one's name in it, both TV remote controls not working, and two black marks on one of the pillow cases. We called housekeeping immediately and said they could take care of these problems in the morning. They were never taken care of during our three-night stay. We saw a large water spill on the floor the length of five tables at the food court that took thrity minutes until a staff member cleaned it up.
Unfortunately, the parks weren't much better -- three instances where cast members were not wearing their own name tags; a food spill at Epcot that was never cleaned up; dirty trays and plates stacked high by servers on wastebaskets at Wolfgang Puck's at Downtown Disney that ended up toppling over -- fortunately, not onto anyone; food service at Pinocchio's Village Haus at Fantasyland that should have taken three minutes, but took ten to receive part of the order and twenty-five minutes to receive the remainder, with the manager's simple apology that they were trying to shut down one of the kitchens, and having one in our party have diarrhea from her meal at that restaurant (as a result, she was not permitted to board the Disney cruise the next day -- the representative would not accept our claim about trip interruption insurance, but only offered park visit or a credit toward another cruise -- the Disney bus driver broke one of our bags in full view of other Disney representatives, but Disney will not pay for the damage; and Disney lost one of our bags, finding it after nine days despite handling our bags for all transfers.)
Our family is comprised of true Disney fans, and it is difficult for us to write this kind of review, even in a summary format. We are still amazed that all of this happened to us, but it did. At this point, we cannot recommend Disney World for a vacation to anyone.
- Official Description (provided by the hotel):
- Revel in the romance and pageantry of New Orleans's historic French Quarter at this Resort hotel, where cobblestone streets, gas lamps, wrought-iron balconies and fragrant magnolia blossoms evoke the Antebellum era and colorful Mardi Gras characters and jazz keep things lively. Then stroll along the Sassagoula River to Disney's Port Orleans Resort - Riverside, home to Cajun and Creole specialties. ... more less
- Reservation Options:
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- Also Known As:
- Disney Port Orleans Resort
- Port Orleans French Quarter
- Port Orleans Orlando
- Disney Port Orleans French Quarter
- Disney Port Orleans Hotel
- Disneys Port Orleans Resort French Quarter
- Port Orleans Disney
- Disneys Port Orleans Hotel