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“Everything was Great, Except (M)Housekeeping”

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Disney's Port Orleans Resort - French Quarter
Ranked #65 of 337 Hotels in Orlando
Certificate of Excellence
West Chester, PA
Level Contributor
92 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Everything was Great, Except (M)Housekeeping”
Reviewed March 5, 2009

My family has been to Disney and stayed at this resort several times. We love the small setting, compared to the larger resorts. We were a group of seven, so we required two rooms. I asked for connecting (BTW, must ask for connecting rooms, adjoining is next to) and had them. Check in was a breeze. One of the rooms was ready, so we went to that room to drop off carry-on stuff. Not even an hour later, the second room was ready and all of our luggage was in the room. So far, this was more than we could ask for.

We had a great couple of days, returning every day around 1pm from the parks for naps and rest. We were there for 6 nights and with four kids (Ages 7, 4 and 18 month twins), housekeeping of rooms is a necessity. The second day they arrived during nap times. We told them that this would be our time in the room each day. We collected trash and received new towels and they were on their way. The third day, they arrived at 7:45am, we were just about ready, and so we left for the morning. We returned to Mickey shaped and animal shaped towels. My older children were thrilled and loved them. The fourth day, they came at naptime again, after we had asked them for mid morning. The fifth day, they arrived at naptime again. With this, my wife called to complain and said that we would be leaving for the parks around 3:30pm and needed service, they never came. The sixth morning, my wife called again, she was assured that they would come in the morning ansd was told to "have a magical day". We arrived back from the parks and they had not come. I called this time and demanded that they come as soon as we left for the parks this day. We arrived back that night and they had not come. Rather than spoil our last night, we decided to let it go, but have since written letters to the General Manager of the hotel, Director of Operations for the Resorts, and the Director of Guest Relations. I believe that this problem is due to the incompetence of one or two employees out of the hundreds who were wonderful. I almost did not want to include this problem, but wanted to be fair to any other guests.

The pool is really fun for kids, it has a great slide. The pool bar is great for adults and the bartenders are wonderful. Do not ever take the bus to Downtown Disney; there is a boat dock behind the pool. It is about a fifteen-minute ride and is awesome. If you end up at Downtown Disney, take the boat back. Buses to everywhere else came within ten minutes of getting to the bus stop. Some of the buses do stop at the Riverside resort on the way there if the bus is not full. On the way back, the bus from Disney Studios and Animal Kingdom stop at Riverside first.

There is no restaurant at the resort, but the counter service is good. It does not have a great selection, but the friendliness of the staff was great.

We overall had a great time despite our housekeeping misadventures. This resort is great and we would go back in a second.

  • Stayed February 2009, traveled with family
    • Value
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    • Rooms
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2 Thank rchs20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Los Altos, CA
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42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed March 4, 2009

Disney Port Orleans – French Quarter Resort Review
February, 2009

We just returned from an 8-night stay at the Port Orleans French Quarter (FQ) at Disney World.

This was a good base for touring the various Disney parks. The grounds are very nicely landscaped.

Given the quality of the room, prices are definitely higher than you would expect to pay for the same quality of room outside of Disney. For the additional price you are getting the following benefits:

* Use of the Disney bus and boat transportation systems, so you don’t have to drive and pay for parking.

* Purchases made in the park can be delivered to the motel’s gift store. However, you must be staying for at least two nights from your time of purchase to make use of this.

* Magic Hours - Early entry/late use of a specific park which is only available to Disney resort guests. However, some guides suggest not going to parks on the days which have the Magic Hours, so you might want to think about the value of what you’re getting.

* Ability to purchase a meal plan, which will get you some discounts on food.

The word “resort” in the name is probably stretching the definition a bit. Large motel would probably be more accurate. There is a cafeteria-style dining, but no sit-down full service restaurant. The serving area is small and congested, and you will need to keep a sharp eye out for an available table during busy times. There is a small bar area, a video game arcade, and a gift shop.

Food at the cafeteria was limited, and quite expensive. We were also disappointed at the amount of packaging used (everything is served on paper plates, which have a plastic lid put on top, plastic silverware, and everything is then thrown in the garbage). There was one recycling container for bottles, near the exit, but you had to hunt for it. Decorations consist of oversized plastic mardi gras style masks.

The motel room was fairly clean, though I did find some debris from previous guests. The front doors of some the rooms were scraped and looked like they needed a coat of paint.

Motel type amenities (small in-room refrigerator, coffee maker, hair drier) are provided. Soap and shampoo are provided, but not hand lotion. There is a nice design feature, which is a curtain which separates the sinks/changing area from the rest of the bedroom. This is nice to allow for a private changing area, and to allow one person to sleep in a bit while the other showers or changes.

Staff were helpful, and knowledgeable about park activity times.

The room was generally quiet, which was appreciated after some long days of touring the parks. However, we did hear the sound of toilets flushing from the rooms around us. Also, we were there during a colder spell, so didn’t have to deal with people lingering on the porch/walkway which runs in front of the rooms, which has been a complaint of other reviewers.

Like all of the Disney hotels/motels, this one is large (but smaller than some of the other properties), so try to get a room relatively close to the bus stop and cafeteria to minimize long walks at the beginning and end of each day.

The pool is quite large and fun for kids. Lifeguards were on hand, and appeared to be vigilant. There is also a hot tub. A pleasant trail winds alongside the river, which is nice if you’re looking for a quiet place to get away from things for a bit.

We didn’t spend much time at the motel, and only used it as a place to sleep and have breakfast. For us, it was nice not having to rent a car, and just using the Disney transport system and having our purchases delivered. We also fully used the meal plan we had purchased.

We also planned to eat dinners at various restaurants in different hotels and parks, so were not concerned about the lack of a full service restaurant.

If the above sounds like your plan for visiting Disney World, and you are OK with the basic motel amenities, then the French Quarter might work for you.

  • Stayed February 2009, traveled with friends
    • Value
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5 Thank Smokeyham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phila, PA
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 4, 2009

October will be our 3rd time staying at this wonderful resort. My family and I love everything about this place. It's small, all buildings are close to the bus stop, food court, and pool. We love the boat to downtown Disney...and we also enjoy the beignets for breakfast...Yum!! It was always nice after a long day at the parks to come back to our room and relax. The housekeeping was great, and always took care our our trash and gave us fresh towels. We are literally counting down the days till our next trip.

Stayed April 2008, traveled with family
3 Thank allie3490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 27, 2009

The advantages to the French Quarter: everything is easily accessed, everthing you need within a few steps; shared ammenities with its sister resort the Riverside. The boatride over to Downtown Disney and the sister resort is a nice ride. The pool is great for the little ones and no need to worry that its too big and overwhelming. I enjoyed the piped jazz music around the pool. There is an aracade, food court for all meals, laundry room right by the hot tub. The lounge is great as well with great musicians.
The greatest advantage for a family is that everything is within a few steps no worrying about the kids getting a few steps ahead. There is a store on site for any forgotten items or souveniers. There is a poolside bar and some really neat Orleans touches in the decor. The only downside to any disney property is room size, corner rooms allow a bit more room. Go ahead and count the hidden Mickey's in the rooms theres always some to be found!

  • Stayed April 2007, traveled with family
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4 Thank gichy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 26, 2009

We stayed ant Port Orleans-French Quarter for our first trip to Disney World last week. We were very happy with our choice. We booked our trip through the Disney site and used the Magical Express to get from the airport to the resort and back. It did take a few hours for our luggage to arrive in our room. You will want to bring a carry-on with a change of clothes and pajamas for the kids. Our luggage got there well after bedtime. Overall we were very happy with our stay at the resort. We purchased the deluxe meal plan and it was definitely worth the money. The room was decent. My daughter was so excited when we returned to the room in the evening to find towel animals and her teddy bears arranged in a "towel hammock." The room could have been a little cleaner but it wasn't so bad that I wouldn't stay there again. There was a little mold in the grout of the shower and the carpet could have used a shampoo. The food court had a nice variety and the staff was friendly. The pool big and fun. The water slide was a winner for my daughter. Buses to the parks ran pretty regularly. Sometimes they were crowded and we had to wait for the next one. This was not such a problem on the mornings that we got an early start.
I would definitely stay at this resort again. I would also use the Magical Express and purchase the meal plan. It was a great trip.

  • Stayed February 2009, traveled with family
    • Value
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    • Cleanliness
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4 Thank MichiganFlier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth Australia
Level Contributor
147 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed February 24, 2009

For our very first trip to WDW, we decided to immerse ourselves fully in the Disney experience & stay at a WDW hotel. We chose this hotel as it was mid range & looked lovely. And, yes it was!

Helpful, happy staff all around....concierge, luggage, cleaning, bookings EVERYONE was lovely.

Pool was gorgeous, grounds were pretty & immaculate.

As I have a disability, we asked for a room close to the lobby and got it. They were so helpful.

Buses were regular (unlike All Star Music which was SHOCKING) & on time.

Close to Downtown Disney. Catch the ferry to here as its nice sightseeing on the way.

We wanted to stay here the whole trip BUT couldnt as it was booked out so we stayed here for 6 days & then had to go to All Star Music which was a whole new (bad) world.

We would go back in a heartbeat.

  • Stayed December 2008, traveled as a couple
    • Value
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2 Thank jhoppy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katonah, NY
Level Contributor
365 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 422 helpful votes
Reviewed February 24, 2009

POFQ must have one of Disneyworld's best locations. We LOVED the free boat that took you to Riverside or Downtown Disney. A very pleasant way to get about. We never waited more than 5 minutes for a bus, and all the trips we took were very quick with no stops, usually 10 mniutes or less. Buses were punctual too, which was important at the end of a very long day. We really enjoyed the fun pool area, the hotel layout was very nice, we thought that the woods on the opposite side of the river gave the POFQ a very nice non-Disney feeling. We really liked that the whole Disney thing wasn't shoved in your face at this resort, as it really seemed like a hotel instead of part of Disneyworld.
Downsides were the poor beds, which really belonged at a sleezy motel rather than a resort with aspirations of grandeur. The just-about-bearable beds were complimented by the worst pillows too, also befitting a sleezy motel. At least they very quickly replaced them with feather pillows when asked, which improved our sleep. This hotel is very quiet at night, but the bar and jacuzzi areas were quite lively. The other big negative here is that the restaurant is cafeteria style, which is fine for breakfast maybe. WE ended up eating at Downtown Disney often, giving us a great excuse to take the lovely boat in the afternoons and evenings when you want to relax. In all, I do think this is a good choice, but ask for a room with new beds.

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2 Thank lindagaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Disney's Port Orleans Resort - French Quarter

Property: Disney's Port Orleans Resort - French Quarter
Address: 2201 Orleans Drive, Lake Buena Vista, Orlando, FL 32830-8424 (Formerly Port Orleans Resort)
Location: United States > Florida > Central Florida > Orlando
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Orlando
#33 Romantic Hotel in Orlando
#43 Family Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Disney's Port Orleans Resort - French Quarter 3.5*
Number of rooms: 1008
Official Description (provided by the hotel):
Revel in the romance and pageantry of New Orleans's historic French Quarter at this Resort hotel, where cobblestone streets, gas lamps, wrought-iron balconies and fragrant magnolia blossoms evoke the Antebellum era and colorful Mardi Gras characters and jazz keep things lively. Then stroll along the Sassagoula River to Disney's Port Orleans Resort - Riverside, home to Cajun and Creole specialties. ... more   less 
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Also Known As:
Disney Port Orleans Resort
Port Orleans French Quarter
Port Orleans Orlando
Disney Port Orleans French Quarter
Disney Port Orleans Hotel
Disneys Port Orleans Resort French Quarter
Port Orleans Disney
Disneys Port Orleans Hotel

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