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“Wasn't that impressed”

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Disney's Grand Floridian Resort & Spa
Ranked #23 of 340 Hotels in Orlando
Certificate of Excellence
Reviewed December 11, 2012

For the price that you pay to stay here, it really isn't that impressive. My husband insisted on staying on this property because it is one of three hotels that are located along the monorail that goes to Magic Kingdom. That alone, is enough to keep me coming back to Grand Floridian, but not much else. It is extremely convenient with little kids to just hop on and be at your hotel in a matter of minutes. However, Our room was located about 4 buildings away from the main lobby. I do not know who stays at the ritzy, glamourous main lobby building, but we didn't. I think that building is reserved for a very special class of people. In order to get to our building we had to travel through 3 other buildings or along the sidewalk. There is no inner access from the main lobby and we went in August so once we were inside of an air-conditioned area, we wanted to remain in it. Maybe not a big deal to everyone, but I found that our room was located very far from the main building. Our room was very spacious, so that was nice. I found the rooms to smell very musty (maybe because of Florida humidity). The pools are also very nice. If you go to the back of the hotel, you can view the fireworks at night that take place at Magic Kingdom. The hotel staff was very nice and the turn-down servie was appreciated after a long day at Disney. The chocolates on the pillows were a nice surprise for the kids and they even left a white chocolate Mickey for my husband's birthday. Make sure to visit Narcossee's if you go, it is an excellent restaurant. This is by far the nicest hotel in Disney, but not the nicest hotel that we have been to. We travelled in August 2010.

  • Stayed: August 2012, traveled with family
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Thank Reem H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,816 - 2,822 of 4,399 reviews

Reviewed December 11, 2012

Even though the Grand Floridian was under major renovations the service and quality were tremendous. Well done! The restaurants were excellent and the Christmas decorations, tree and full-size gingerbread house were grand.

  • Stayed: November 2012, traveled on business
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1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

This hotel helps create the ultimate «Disney experience». Disney is so much more than just the theme parks, and being able to stay on-site is an amazing perk. We were travelling with my husband's business group so we had access to special conference pricing that we could not have had otherwise. Food is pricey, but we bought snacks and drinks before arrival so that was our way around buying on-site food. The pools are beautiful and there is even a pool with a little waterslide that is pretty fun. There are activities for kids pool-side such as hula-hoop contests, Disney-theme contests, etc. Magic Kingdom is just a short ferry-ride away from the Grand Floridian, making it an awesome choice for families. The castle is visible across the lake and it is THE place to view the evening fireworks, especially the 11pm or midnight shows. The style of the Grand Floridian is turn-of-the century or even late 1800's, so the rooms have a Victorian feel and not a modern, contemporary style. But everything is immaculate and people are SOOOOO anxious to serve you and please you...you are treated like royalty.

  • Stayed: March 2012, traveled with family
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1  Thank KDCRAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2012

I have been to the parks four times now and the other three times were fantastic. I'd never stayed at the GF before, however, and won't again. Complaints:

- We got the room next to the elevators and it hummed off and on all night.
- The doors between adjoining suites must be incredibly thin, because not only could we easily hear the crying baby next door, but we could also hear the parents' conversations.
- The free wifi kept dropping off every few minutes no matter what device we used, which made it harder to plan out our days.
-The pool was under some kind of construction.

I'm sure that with the right room and the right visit time it would have been the usual great experience, but we don't pay Disney prices for hit-or-miss. Very disappointing.

  • Stayed: November 2012, traveled as a couple
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3  Thank NoTurnsOnRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2012

We stayed here over Thanksgiving with family. It is by far the prettiest Disney Resort I have seen. It was decorated beautifully for Christmas. The large gingerbread house store was all I thought it would be and the ginger bread was very fresh and yummy. The room was much larger than moderate and value resorts. It was beautifully decorated but definitely showed wear and tear and could have used some attention. Closet was large but, would have liked more drawer space (the equivalent of 4 sock drawers for 4 guests). It would have been nice to have a curtain in the vanity area. The shower/toilet area is very small making it much easier to dress in the vanity area. No curtain made privacy difficult for four people. Housekeeping staff were fantastic. Toiletries were very nice. Much nicer than moderate or value resorts. Our room was always immaculate. Turn down service was a nice touch (mostly for the chocolates). The staff always gave me extras knowing our room liked it so much. Did not have a remote control in our room the first night but, housekeeping brought it quickly. Had a light go out in the bathroom which was fixed promptly but, dimmer in the bedroom never was fixed. Water is not filtered in the rooms so it tastes terrible and I had to drink bottled. However, all of the eating areas at this resort have filtered water. I have found Disney Resorts and parks are hit or miss when it comes to filtered water. We had good neighbors the first night. Unfortunately nights 2-5 we had bad neighbors who had their TV. turned high all night. It was so bad we all had to wear ear plugs to sleep. Never have I experienced that at a hotel anywhere. However, we never complained. We knew our family was coming in soon and did not want to try to get a room switch during Thanksgiving. Saw a lot of irate customers at this hotel yelling at staff members. It was very disappointing as the staff at this hotel really work hard to ensure a pleasant stay. The Location can't be beat. If we were too tired we just stepped out of our building to watch Wishes at the Magic Kingdom. It is the first monorail stop to magic kingdom and first boat stop from magic kingdom. Buses seemed to run well for parks with extra magic hours but, if you were going to another park it would take forever. Literally you would watch 4 buses go by for the same park before your bus came which was very frustrating. This should definitely be improved. That being said buses were never as crowded as the moderate and value resorts which was nice.

Grand Floridian has some wonderful restaurants
Narcoossee's - Wonderful, upscale dining in the gazebo while you look out at the Magic Kingdom. Food and staff were fabulous.
Citricos - A little more upscale than Narcoossee's. Food was very rich and seemed a bit more stuffy (we felt a bit under dressed compared to Narcoossee's) however, we were treated wonderfully and food and staff were fabulous.
1900 Park Fare - breakfast and lunch buffet with characters very upbeat, fun and great for kids.
Grand Floridian Cafe - had good food and service except one woman who worked as a host. She was not very friendly but, the rest of the hosts and staff were wonderful.
Pool - food was much better than anticipated. Gourmet sandwiches, salads and the like with very good staff except one gentleman working the pool seemed confused, overwhelmed and not as customer service oriented as staff throughout the hotel
Tea service - Delightful. Our server was starting his first day and had a manager shadowing him. He did a wonderful job. Had a wonderful time.
Mizner's Lounge - did not find this place until our last evening. Upon our return from Disney we received a letter giving us information about the construction, closures at Grand Floridian while we were on vacation. It would have been nice to receive the letter before we left for Disney. I lost out on 3 snacks not knowing about Mizner's lounge and we so could have used Mizner's when we did not want to go to the pool area for a snack.

Overall I will remember the overall beauty, decor and mostly the customer service from the majority of people who work here.

  • Stayed: November 2012, traveled with family
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5  Thank midwest4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

The Floridian is an excellent hotel. Disney pays attention to the details and it shows. Rooms are clean,mstaff is friendly, everything works properly. The property is spread over several buildings so bring an umbrella.

Room Tip: Higher floors are quieter.
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  • Stayed: November 2012, traveled on business
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1  Thank YS1_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2012

to begin with, the views are the best in all disneyworld.....the food in the hotel restaurants is to die for ( IT'S TRUE )..........the service is always to your liking......and you receive special offers when you stay here.......special transportation .....special concierge sevices.....and the rooms are the best in disney....and you can take a ferry to magic kingdom and beat all the crowds waiting for a bus at midnight.....have fun

Room Tip: ask for a room facing the magic kingdom and don't miss the water parade right outside your balco...
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  • Stayed: May 2012, traveled with family
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2  Thank manseekingfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Disney's Grand Floridian Resort & Spa

Address: 4401 Floridian Way, Lake Buena Vista, Orlando, FL 32830-8451
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Orlando
#3 Luxury Hotel in Orlando
#4 Spa Hotel in Orlando
#23 Family Hotel in Orlando
#27 Romantic Hotel in Orlando
#32 Business Hotel in Orlando
Price Range: $550 - $1,098 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Disney's Grand Floridian Resort & Spa 4.5*
Number of rooms: 867
Official Description (provided by the hotel):
Victorian elegance meets modern sophistication at this lavish bayside Resort hotel. Relax in the sumptuous lobby as the live orchestra plays ragtime, jazz and popular Disney tunes. Bask on the white-sand beach, indulge in a luxurious massage and watch the fireworks light up the sky over Cinderella Castle. Just one stop to Magic Kingdom park on the complimentary Resort Monorail, this timeless Victorian-style marvel evokes Palm Beach's golden era. ... more   less 
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Also Known As:
Disney Grand Floridian Resort
Grand Floridian Resort
Grand Floridian Disney
Disneys Grand Floridian Hotel
Grand Floridian Orlando
Disney Grand Floridian Hotel
Grand Floridian Hotel Orlando

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