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Reviewed November 25, 2012

We travel to Disney every two years or so. From the first time we stayed at the Grand Floridian, many years ago, to our most recent visit during Thanksgiving week 2012, we have never been disappointed. Several years ago we decided to try Club Level in the Main Building and have reserved our room there ever since. Our room this trip was the theme park view and we watched the fireworks from our balcony every night. The first night we were in a room with adjoining doors and the guests in the next room had children who screamed frequently. We requested a room change and our room was changed the next morning to a quiet room down the hall, same view. The staff took care of moving our luggage and had our room keys reprogrammed remotely so when we returned from the park everything was in our new room and our keys worked on the new room. The room was spotless and the attendants at the club level lounge were friendly and always anxious to serve. Although the food and beverage offerings were plentiful, it would be nice to switch out the one hot breakfast choice of oatmeal with scrambled eggs, since there are plenty of cereal and grain (breads,bagels,croissants,Danish) products. The Club Level allows the Club Level guests to enjoy the afternoon and nightly music from the lobby on a separate floor, away from the crowd, but enjoying the beautiful lobby view. Although there is construction nearby, we did not hear any construction noise. All staff were outstanding, from the Club Level Hosts who met us when we disembarked from our vehicle, to the valet parking attendants, bell hops, concierge and housekeepers. Although this property is very expensive, in our opinion, the quality of service and the convenience of location makes it all worthwhile.

Room Tip: Ask for Theme Park view if you want to see the Castle and fireworks from your room. If you request a lagoon view, you will not see the castle from your room.
  • Stayed: November 2012, traveled as a couple
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2  Thank LoisandAllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2012

Got here after a cruise, and we arrived early. I thought we were going to have to wait a while (Which was fine) but the staff were extremely nice and got us a room right away. The property is composed of one main building and many minor buildings with the rooms. The rooms were very cozy, and made it feel like you were living during the Victorian period! There is a monorail stop right in front of the hotel that will get you to the Magic Kingdom in one stop or Epcot with a transfer. Also, reliable bus service can take you to Downtown Disney, Hollywood Studios, and Animal Kingdom. While this place is luxurious, you can be absolutely comfortable in this hotel because hey, it's Disney. Great hotel and I would definitely take this any day over the nearby Polynesian.

  • Stayed: April 2012, traveled with family
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5  Thank vwporsche1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

This is a hotel that can only be described as Grand Old Style. It is just an amazing place. As a guest at Disney World you can visit any hotel whether you are staying there or not. Take a ride on the monorail and get off at The Grand Floridian. Take it all in and get as many pictures as you can. There are quite a few shops to visit and the grounds are beautiful. It is close to the Magic Kingdom and the monorail will take you from the hotel to the park whenever you are ready to go. During the Christmas Holidays they build a "real" gingerbread house in the lobby and there is a sign that tells how much of each ingredient is used. This gingerbread house is life sized and big enough for people to actually stand up in. The sell replicas you can take home and eat. The Christmas Tree they display in the lobby is another sight to see. It's enormous and beautiful.

  • Stayed: June 2012, traveled with family
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1  Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

we spent one week at the property in the Sugar Loaf building with marina view with my wife and two kids, i really can't say much against it, except for the fact you need a reservation for practically everything at Disney. The Monorail station is convenient and its only one stop to the Magic Kingdom. The hotel staff always with a smile and willing to help. There are plenty of activities foe everyone.. I will surely come back when i bring the kids back. The slide on the pool is fun as well and Narcooses with a lake view is a great option for dinner while you see the magic kingdom fireworks.

  • Stayed: September 2012, traveled with family
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1  Thank Ramboromani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

I've been wanting to stay in this hotel for a very long time so my expectations were high and I was not disappointed. We stayed in the Sugarloaf building which is entirely a concierge building. We pulled up at the hotel and were met on the steps by a concierge who had all our paperwork ready and escorted us to the building. He explained how everything worked and got us settled in. Our bags arrived minutes later, with the car vallet parked for $15 a day we were all set to hit Disney about 30 minutes after arriving.
There were four of us in our room, 2 adults, a 4 and a 2 year old. The room was big enough for us all and the 2 year old was given a proper cot. The room was absolutely immaculate, nothing out of place or damaged and very clean. Lots of nice touches like the towels rolled into a Mickey shape, lots of toiletries, chocolates on the pillow at turn down and the maid would tuck our daughters teddies up into their beds and leave little cards for them. Lots of attention to detail.
We picked the concierge floor for comfort and for the food and drinks that were included. We ate many of our meals from the food available, it was all fantastic and abundant. There is food at almost every hour of the day, hot and cold drinks and in the evening red/ white and sparkling wine and beers and later some liqueurs. The staff were really helpful and knowledgeable.
The location of the hotel is perfect for The Magic Kingdom, it's one stop on the Monorail and coming back the boat/launch takes you directly back to the hotel.
I had initially wanted to be in the main building but it was fully booked, however I am very glad we ended up in the Sugarloaf building as it was super quiet, you didn't hear a thing and the main building is pretty noisy, atleast in the main areas we walked through.
We were in a 4th floor lagoon view room, we didn't watch the fireworks from the room so I'm not sure how visable they are but the view is nice enough, you can't see the castle.
The Mad Hatter's splash pool is great fun for the little ones, if they are old enough you can probably lounge with a drink while they splash around, it's ankle depth. There is a bigger pool open but we didn't venture there. The construction didn't impact us in anyway.

Room Tip: Ask for a lagoon view room as they are doing some building on the other side
  • Stayed: November 2012, traveled with family
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1  Thank Emmaloocoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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