We visited Beach club August 19-25. We are DVC members so we used points to stay there. We are a family of 4. The location to Epcot and Hollywood studios is unbeatable. The pool is by far the best pool at any of the Disney resorts. We were expecting everything to be great at Beach Club as we have heard great things about it. We unfortunately ran into a lot of issues at the resort which was extremely surprising to me. First and foremost, our room, a 1 bedroom suite in the villas was not ready until 4:45 pm which is totally and completely unacceptable! We were there early in the morning and almost missed our reservations at Be Our Guest because of it! We were first told that the rooms are typically guaranteed by 3pm, but we find out, no villa suites should ready around 4pm... It was closer to 5pm by the time the room was ready. We get a private drive to the Magic Kingdom from our resort so e can get to the restaurant on time. We call for the shuttle to get back to our resort and we have to wait almost an hour to get the private shuttle back to the resort. We get back to the room and the key cards we were given for the room do not work! So we have to run back to the front desk to get new key cards.... The next morning, e find out several issues with the room, the light in the closet is out, the frying pans are missing when I tried to make breakfast and one of the burners was not working on the electric stove. We finally get all of that resolved. It really seemed for a while like there was no one who knew what was going on at the resort, very very strange for a Walt Disney World Resort. My 84 year grandmother came to visit us for a couple of days. She does not get around very well and of course through disney resorts there is ALOT of walking. I tried to request a wheel chair through concierges but they said thy didn't have any available. The lady at concierges I spoke to was actually nasty with me over the phone and hung up on me. I was given misinformation over the phone when I called to inquire about certain events, etc. For example I inquired about welcome Wednesdays and what time I started. The lady gave me the wrong start time.
I was so fed up I called DVC directly and complained after I did not get satisfaction through management at the hotel. To Disney's credit they gave us a substantial credit since we lost a whole day at the resort because of the room debacle. Even the night before we left, I called down to bell services to get a bellhop to come up so I could have them bring the luggage down to my vehicle. I waited approximately 30 minutes after being assured several times that someone would be up and I finally said forget it and loaded the vehicle myself.
I would like to recognize 2 special guys who really did try and make our trip enjoyable even in the mist o all the disasters/issues we were having during our stay. Brandon from Ohio and Rony, one of the greeter at the front entrance to the lobby. Rony had a Mickey and Minnie doll sent to our room the night before we left for the kids and Brandon tried to help us with all our issues and was the who drove us to the park the first night so we could make it to dinner on time.
Despite the credits and everything management tried to do to make our stay better, if I am being fair and rating the Beach Club Resort based on performance, they really did a pretty bad job compared to the Disney standard. I have never experience such a poorly mismanaged Disney Resort and I am still in shock when I think of all the problems we had. I could see if it was another hotel chain but not Disney. We would try other Disney resorts before we came back to Beach Club.
- Official Description (provided by the hotel):
- Discover the casual elegance of this charming, New England-style Resort hotel. Savor exquisite dining, and explore the pools, lagoons and spas of Stormalong Bay. Sail around Crescent Lake on a rented mini-powerboat, and experience the luxurious comfort of a Club Level Suite. Sharing many amenities with its more formal sister, Disney's Yacht Club Resort, Disney's Beach Club Resort is walking distance to Epcot and a convenient boat ride to Disney's Hollywood Studios. ... more less
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- Also Known As:
- Disney`s Beach Club Hotel Orlando
- Disney Beach Club Resort
- Disney Beach Resort
- Beach Club Orlando
- Disneys Beach Hotel
- Disneys Beach Club Resort
- Disneys Beach Resort
- Disneys Yacht Beach Club Resort