Arrived after spending 4 nights on the Disney Dream Cruise, where the service was outstanding !! Unfortunately, we then checked into the Beach Club for 3 nights. Arriving at 10:00 AM, or room was not ready, which was normal. The desk agent asked for my cell phone number so they could text us when the room was ready. The test text never arrived nor did any text when the room was ready (we had gone to Epcot in the meantime). While checking in, the agent asked many questions about the room we wanted - how close to the elevator, what floor, large balcony or small, what type of view.
When we returned from Epcot and got our room, we went up to the 4th floor and neither room key opened the door. Back down to the front desk where it took the 10 minutes to re-program the keys. When I arrived back at the room, the Bell Service person had let my wife and grand-Daughter in when he delivered the bags and he noticed that one of the 2 sliding doors was off the track, so he called maintenance at 3:30PM. I don't know why the desk clerk bothered to ask what type of room we wanted, as none of the items he asked for feedback on were satisfied by the room we were given.
The room is all carpeted and the area in front of the sink and mirrors in the exposed part of the bathroom was soaked from the people who were there before I (I assume). Not pleasant to have your feet soaked walking around your room !! My wife commented that it did not look like the room had been vacuumed either. When we went to dinner, my wife asked that the room be recleaned and for someone to fix the sliding door, which no one had arrived to fix by 6:00PM after the 3:30 PM call.
When we arrived back from dinner, that room had been cleaned. I phoned maintenance as the door had still not been repaired and was DANGEROUS ! I told them they had 5 minutes to have someone arrive to repair the door or I would just remove it and place it in the hallway. I had a 7 year old in the room and the door could have caused injury. A maintenance person arrived within 5 minutes and repaired the door, more than 7 hours after the issue was reported by one of their own staff !!
We went to the ice cream parlour shortly afterwards and order to waffle cones. After waiting in line for a WHILE (it was only 100 degrees outside - did they not think people were going to be ordering ice cream ?), the server gave me one of the cones (vanilla, not the strawberry ordered, but I had waited so long I was willing to overlook this error). She then informs that they had run out of waffle cones (again, it was 100 degrees. Did they not expect to sell any ice cream that night ?). She then proceeds to put the 2 scoops on a regular small cone, not offering to refund the extra chanrge for the waffle cone. On the way back to the room, the ice cream fell off the cone. I couldn't be bothered to head back and have likely have argued with them to replace the cone.
Most of the rest of the time we were at a Park or using the pool, which was very nice. My Grand-Daughter had a great time and even the pathetic service at the Beach Club couldn't erase the joy that the look on her face brought me when we were at the Magic Kingdom !
On the last night after dinner, I again stopped by the Front Desk because I hadn't receved any information on the Magical Express transfers back to the airport the next morning. The clerk behind the desk asked me for some information and called a number to enquire on my behalf. He was on hold and I asked if he could call me in the room because it was now 11:00PM and I wanted to get my Grand-Daughter to bed. He suggested I should call them myself, hung up and wrote the number down. I went to the room and called and the person at Magical Express said they had no record of my reservation and this was quite common for people who take the Disney Cruise before going to Disney World (I guess the left hand doesn't talk to the right hand!). She re-booked my reservation which ended up being for 6:30Am the next morning.
The service on the Disney Cruise was superb !! At the Beach Club - NOT SO MUCH !! Beautiful pool but such lousy customer service for the price they charge, I doubt whether I would stay there again. Much better options close to the park !
- Official Description (provided by the hotel):
- Discover the casual elegance of this charming, New England-style Resort hotel. Savor exquisite dining, and explore the pools, lagoons and spas of Stormalong Bay. Sail around Crescent Lake on a rented mini-powerboat, and experience the luxurious comfort of a Club Level Suite. Sharing many amenities with its more formal sister, Disney's Yacht Club Resort, Disney's Beach Club Resort is walking distance to Epcot and a convenient boat ride to Disney's Hollywood Studios. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Orbitz, Walt Disney Parks & Resorts, Travelocity, HotelPower, Hotwire, HotelQuickly, Cancelon, Evoline ltd and getaroom.com so you can book your Disney's Beach Club Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Disney`s Beach Club Hotel Orlando
- Disney Beach Club Resort
- Disney Beach Resort
- Beach Club Orlando
- Disneys Beach Hotel
- Disneys Beach Club Resort
- Disneys Beach Resort
- Disneys Yacht Beach Club Resort