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“Great location, Wonderful hotel”

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Disney's BoardWalk Inn
Ranked #68 of 342 Hotels in Orlando
Certificate of Excellence
Reviewed July 2, 2014

What a wonderful experience I had for my first time at DisneyWorld. The Boardwalk Inn seems to set the stage from the entrance where the bell hops greet you to this beautifully set hotel. We arrived early, so our room was not quite ready. The front desk staff went out of there way to make sure we got into a room that was acceptable for us so we could get to the park....WhooHoo!!

The Boardwalk Bakery was awesome!! The size of the pastries was great and not overdone with sweetness.... Perfect for my tastes. My only helpful hint here is, make sure the hot chocolate machine is turned on before you serve up your cup. Seems it was forgotten daily, it's ok though.... I checked it every morning and flipped the switch for them. No worries.

Our room number was 2339 and other than a long walk to the lobby it was wonderful!! Very quiet. The view was to the courtyard and it was nice sitting out on the balcony after a long day of waking. As far as needing updated.... I found the rooms decor was fine, functional, and clean. The hotels setting is back in the old "boardwalk days", you'll see old penny machines amongst the halls as well. Great decor for that time. They are currently remodeling, not that you'd know it though. I saw one sign that had a hallway closed off and never seen any construction guys around or even heard a peep of noise from it.
Drinks at the pool bar and inside bar are a bit pricey bit then again.... I feel that's designed that way to keep people from "camping out" and getting too intoxicated. If you want to enjoy a few drinks it won't set ya back too much.
Overall, I loved this place. It's location was great for a short walk into Epcot. Transportation to the other parks was very simple and reliable. Staying on site pays for itself with the free refills on non-alcoholic drinks and coming back to the hotel for an afternoon nap before the fireworks.
Also, the boardwalk at night was so much fun... They had jugglers, magicians, etc performing nightly. Plus, the other shops and other restaurants were another great option for food and drinks.
Looking forward to our return trip.

  • Stayed: June 2014, traveled with family
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2  Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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831 - 837 of 1,734 reviews

Reviewed June 29, 2014

First, let me preface my remarks with the overall comment that this was mostly ideal for THIS vacation. My mother was treating her adult daughters and our spouses to this vacation (a 17 year old great-granddaughter was along, too, but that's another story entirely!). We originally wanted to be in a suite, but thought better of that plan and requested 4 rooms, knowing that we could be widely separated. We arrived to find that we had been moved to the concierge level (innkeepers club?) at no extra charge! Whoo-hoo! Although all of the "rooms" had checked in online, one did not "take" and my sister had to spend some time doing the manual check-in. (NOTE TO READER: DOUBLECHECK!!) Two of the 4 rooms were ready when we arrived. BUT the room assigned to the great-granddaughter and her grandfather was a king bed and a sleeper sofa. Although it would make sense to give that room to one of the couples, it was not recommended (and we didn't insist on it) because our wrist bands had already been wired to the assigned rooms. We dropped our carry-on luggage in the two available rooms and left for Epcot. We went immediately to get lunch and our wristbands would not accept the PINs we had set at check-in. Linking the wristbands to room, to credit card and to park admission took several hours over 2 days. Eventually, the manager provided extra "fastpass" times for all of us. If you are a light sleeper, request any rooms except 4200-4212. These rooms are nearest to Epcot and you can see the fireworks (but not the show) quite easily. However, these rooms are also above the Boardwalk shops (bakery, etc) and you may hear the delivery trucks backing up early, early, early in the morning. The elevators are a hike; we had rented a scooter for our mom and that made all the difference! She was in the room farthest from the club room and that was inconvenient. Because we had not paid for, nor expected the Club amenities, we were pleased overall. For a large group, this would have been worth the extra money to have a location to gather. The continental breakfast, the happy hour, and the dessert/liqueur events were all above average -- but the best was the staff who facilitated these times. I think we would not have enjoyed our time as much without the congenial hosts who were willing to open another bottle of (cheap) red wine for us!!!
Although I liked the Boardwalk for this particular visit, I think that my recommendation is still Beach Club for visitors without small children. If you need to be closer to the Magic Kingdom, then I would recommend the Bay Club Resort or the Contemporary.

Room Tip: Do NOT choose rooms in the range of 4200-4212; you may hear the delivery trucks backing up in the ea...
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  • Stayed: June 2014, traveled with family
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2  Thank margaret-emily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2014

Our opinion...Retirement Home and the Inn from the Shining is the way my teens describe the Disney Boardwalk Inn. It has a creepy vibe.

However, all of that aside, we were shocked when we checked in to find that not only was our room not located in the keyed inkeepers club section, but we were on a different floor. We knew some of the Innkeepers rooms were outside the Inkeepers section and on the 4th floor, but we did not realize they have club level rooms on the third floor. Our room was approximately 50 hotel rooms away from the elevator, so it was quicker for us to use a back staircase (that reminded me of a high school staircase with cinder blocks and linoleum flooring) to enter the Innkeepers Club. Basically, anyone on the third floor could take the backstairs and enter the club level, since the stair entrance is not locked. They do not check magic bands in the actual inkeepers club only at the entrance near the elevator. We have done club level at other hotels and the floor is usually locked by an elevator key.

We did complain, were told that they do have club level rooms on third floor and we were offered the option of checking out by 11 and then getting moved to the 4th floor by 3, but that was a big hassle since we would be without a room for the main part of the day, plus we would have to pack, etc. At no time did anyone from Disney say check out at 11 and we will immediately put you in a new room. The staff in the Inkeepers Club are all super nice and attentive.

The food is ok-breakfast was a nice continental one, but evening was just ok-2 hot choices (spinakopita (i.e., Greek spinach pie) and meatballs one night, pork kabobs and egg rolls another) then peanut butter & jelly rolls, cheese and crackers, etc. Wine was ok, beer selection was better. You are much better off saving your money and not taking advantage of the Innkeepers, especially since you have the Bakery on the Boardwalk. You can see the very top of the fireworks from Illuminations, but just the tops and not the firework show. Basically, don't think you'll save yourself a trip to illuminations by staying at the club level, because you are not really seeing much.

We paid a ton of money to stay there and we had high expectations-we were very disappointed. Our family travels quite a bit and NEVER have I had to complain to a hotel manager and we did at the Boardwalk Inn. Our rate was slightly lower because we called AAA directly-cheaper than calling Disney. We liked the Boardwalk location, but think Yacht or Beachclub would be better-or even consider the Dolphin, since it was the closest hotel to the Boardwalk Inn-very close.

Just remember...if you choose the Boardwalk Inn Club Level Innkeepers Rate-you might be very, very far away from the Innkeepers Club (don't think for one minute making a request on your reservation will help, since we did ask to be near it and not only were we not, but we were placed on a completely different floor). The hotel decor is stuffy-think staying at your grandmother's home and you get the idea. I am sure with a little research you can find a better priced option for your stay at Disney.

Room Tip: If you must stay here, get the Boardwalk view, so you can see the nightly entertainment.
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  • Stayed: June 2014, traveled with family
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5  Thank Ihave2manychildren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2014

When we arrived at the hotel, the staff was very helpful. We got our room quickly and our luggage was delivered to our room. The décor of the hotel is wonderful and well kept. I had read other reviews about it needing updating. Our room was very clean and did not need updating. The location of the hotel can't be beat. 5 minute walk to Epcot and 15 walk to Hollywood Studios. You can also take a boat, but it takes a little longer. There is a continental breakfast at the hotel, but a couple of more places that offer more nearby. The hotel is a little over-priced for what you get, but it's Disney so... Overall, I thought this place was great and would stay again.

  • Stayed: June 2014, traveled as a couple
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4  Thank superman2177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2014

After a 4 night stay at the Polynesian, my husband and I stayed two nights at the Boardwalk. The vibe was quite different than the Polynesian. We loved the energy of the Boardwalk, especially at night. The street performers, little stands and shops were simply a delight. The proximity to Epcot was excellent. I had expected more luxury than we encountered. Our room was okay. It was very clean, but dated and in need of renovation soon (the safe locks with a key). The Boardwalk room was also much smaller than our room at the Polynesian. We had a king bed which was a surprise from the two queen beds at the Polynesian. Once in our room, there was noise from being so close to the bus stop, but nothing so bothersome we could not sleep. I did not use the main pool but I did take a walk around and it looked lovely. The lobby and lounges were very clean and the Cast Members were wonderful.

  • Stayed: June 2014, traveled with family
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4  Thank ChicagoTravelBug75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2014 via mobile

We have stayed multiple times at the Boardwalk and it has been great. This time, however, both sinks in the bathroom are cracked and the porcelain in the bathtub is also cracked. The carpet also seems to be worn. The room is in need for refurbishment.

Stayed: June 2014, traveled on business
4  Thank AKB1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2014

We have never stayed on Disney property. Initially, aside from the long, long walk down several halls, I didn't have a bad impression. But that was short lived. First off, the room needed a good dusting. The wood work was caked with dirt/dust. There was a problem getting into the laundry room. Upon calling for help, was told that I needed to go to the desk to gain access. Trecked down only to be told that I had talked to someone from the call center and they didn't have the correct information. The gentleman fixed my band so that I was able to enter. I found this rather annoying--took me 45 min to even get around to starting a load of clothes. But even worse was the bathroom problems. Upon arrival, the toilet didn't flush. It was quickly plunged, but still wasn't flushing right. The next day the toilet gushed over the top; flooding the whole bathroom and running on to the carpet. Someone came up to plunge it in an hour or so. It took several hours for someone else to come up to clean up the mess. But the carpet was still soaked and smelled. (This was not due to over use of paper or the like) I felt that for the kind of money paid for this room, we should have been offered another room and been moved. I shouldn't have to ask for such. I didn't request a move because we were leaving the next day and didn't want the kids to miss out on the events of the evening. I have no plans of ever staying here again and strongly advise against anyone staying here.

Room Tip: Stay elsewhere
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  • Stayed: June 2014, traveled with family
    • Value
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15  Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Disney's BoardWalk Inn

Address: 2101 North Epcot Resorts Boulevard, Lake Buena Vista, Orlando, FL 32830-8442
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#27 Luxury Hotel in Orlando
#28 Romantic Hotel in Orlando
#68 Family Hotel in Orlando
#84 Business Hotel in Orlando
Price Range: $453 - $1,182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Disney's BoardWalk Inn 4*
Number of rooms: 372
Official Description (provided by the hotel):
Experience the charm and whimsy of turn-of-the-century Atlantic City at this waterfront Resort hotel. Make a splash at Luna Park Pool and delight in a massage at the state-of-the-art fitness center. Discover carnival games, unique dining and exciting nightlife on the Coney Island-style boardwalk. Strung like saltwater taffy along the shimmering Crescent Lake, Disney's BoardWalk Inn is located within walking distance to both Epcot and Disney's Hollywood Studios. ... more   less 
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Also Known As:
Disney`s Boardwalk Hotel Orlando
Disney Boardwalk Hotel
Orlando Boardwalk Inn
Boardwalk Villa Disneyworld
Disney Boardwalk Inn
Disneys Boardwalk Inn Resort
Disneys Boardwalk Hotel
Disneys Boardwalk Resort

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