On arrival we were made to feel very welcome by the reception staff, after a long trip from the UK.
The location is good,very near to all the theme parks and there are lots of good restaurants and some outlet malls nearby. The rooms are comfortable and clean, and there is a lovely pool area, but the main thing we liked were the staff, they were always extremely helpful and lovely.
We moved rooms from the second floor to the fourth floor due to the Wi-Fi internet connection not being so good in our part of the hotel, which was then fine, and a member of staff even phoned us later to make sure all was ok for us :-) how nice :-)
There is a free complimentary buffet breakfast which is basic but good; it is served on polystyrene plates and plastic cutlery, but it is free. The layout could be better, as it gets very busy and people bump into each other - especially from 9-9.30 which is when everyone seems to want to eat. Maybe the hotel could look at having the breakfast from 7-10 instead of 6.30-9.30 or have more of a flowing route around the breakfast collection area.
Just one important thing to point out: if your stay is longer than 6 nights, the hotel will automatically charge the credit card you used on check in, unless you prepay with the final card you wish to charge you bill to with the full amount. So on checking out, we wished to pay with a US dollar card, but found out that the holding card had already been charged with one portion of the bill at 6 days and the rest on the morning of checkout even before we had arrived at the checkout desk, resulting in charges from both the bank and the hotel.
They refunded the card at our request & did charge the dollar card instead (which couldn't be used as a holding card, otherwise we would have, thus avoiding the problem!), but due to the payment being taken and returned, it still cost us over £50.00 in charges for the transactions to be taken and returned, due to exchange rates and bank charges, as well as taking over a week for the refund.
Apart from this, we would like to say a big thank you to LARRY, AMINA & all the staff for being so nice & helpful.
- Official Description (provided by the hotel):
- Welcome to Quality Suites®Orlando Lake Buena Vista. 8200 Palm Parkway, Orlando Florida 32836For the finest in suite accommodations stay with us at the Quality Suites® Orlando Lake Buena Vista. We are nestled in a beautiful and peaceful resort area just minutes to the best attractions, dining, entertainment and shopping Orlando has to offer. Our 123 guest suites feature one king or two queen beds in a bedroom separate from the living and kitchen areas. The kitchens are fully equipped with a full size refrigerator, microwave, stove top, dishwasher, coffee maker, and utensils. Additionally two (2) TV’s are in each suite. We also have two bedroom suites available that can sleep up to 8 guests. Whether staying for business or leisure, the Quality Suites® Lake Buena Vista is your best choice for spacious suites with all the amenities of home. ... more less
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- Also Known As:
- Quality Suites Lake Buena Vista Hotel Orlando
- Quality Inn Orlando
- Quality Hotel Orlando