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“This place knows all about service and customer satisfaction” 5 of 5 stars
Review of The Florida Hotel & Conference Center, BW Premier Collection

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The Florida Hotel & Conference Center, BW Premier Collection
Ranked #12 of 334 Hotels in Orlando
Certificate of Excellence
Cambridge
Level Contributor
209 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“This place knows all about service and customer satisfaction”
5 of 5 stars Reviewed January 16, 2013

Great reception,
terrific bar service,
very tasty burger in the bar washed down with copious amounts of Bud Amber,
Up next morning in the warm outdoor pool at 7am in the dark, 15mins later the sun came up.
Very good breakfast with perfect eggs served with a smile.
I burnt a lot of toast till I worked it out.
Great conference venue.
Every evening the pretty bright red birds from Virgin gather in the foyer waiting to fly off into the sunset.
I was knocked out by this hotel and only left the building on Saturday night.
Thank you Florida Hotel

Room Tip: I'm sure they are all great no complaints.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DrLawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,935 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (646)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Napanee, Ontario, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 15, 2013

Nothing wrong with this place. I was here attending a conference, so I was mostly work. The Buffet was good for the lunches, The breakfast buffet was of the orange juice was really good, the scrambled eggs were cold and tasted awful. Besides this things the room ans service was great. Need to shop? you attached to a mall.Would stay here again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier32819, Director of Customer Relations at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review, January 17, 2013
Dear Rob B,

Thank you for writing a review following your recent visit.

I am truly very sorry for service shortfall on the breakfast buffet. I am surprised to read this as we are very keen in keeping up due to the fast turn on this particular item. Nevertheless, we must and will pay closer attention.

We are glad that overall you enjoyed your visit and that you will return – we certainly look forward to welcoming you back!

Sincerely,


Annie Barrett
Director of Customer Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 14, 2013

I spent 3 nights at Florida hotel last christmas, it is a very nice hotel with nice and friendly staff . It is located in the middle of everything so it's about 10-15 minutes ride to all the parks and attractions.
It is also perfect location if you are intersted in shopping, as you are actually located in Florida Mall.
There's also starbucks in the lobby.
It was a very nice experience, the hotel is highly recommanded.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Heba A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed January 13, 2013

Stayed here for a conference. The banquet staff members did an excellent job and the lunches and dinners were very good. Guest rooms have had some cosmetic updates - bedding, TV, work area, bathroom floor and sink are all modern; my room's carpet had been patched and the bathtub was clearly older, but was still clean. Sports bar has great happy hour deals and good food. Location convenient to both the airport and Disney/International Drive areas. Several restaurants just a short walk across the various parking lots, and being connected to the mall is a nice bonus.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ttraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankenmuth, Michigan
Level Contributor
7 reviews
4 of 5 stars Reviewed January 13, 2013

Was there on business and it was a good stay. Very convienent but lack of service on some issues. Set up a cab and that didn't go through right also some cleanliness issues. Would stay again but only if nothing better was available.

  • Stayed January 2013
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Ryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier32819, Director of Customer Relations at The Florida Hotel & Conference Center, BW Premier Collection, responded to this review, January 31, 2013
Dear Ryan W,

Thank you for taking the time to post a review following your recent stay.
I am truly sorry that your experience may have included exceptions in certain areas, and that we did not have a chance to make amends while you were on site. Our partner for transportation services is the largest provider of such services in Orlando. Any situation brought to our attention has always been expeditiously handled without fail.

Despite the mentioned items, I am glad that you had a good stay. I sincerely hope that you will give us another opportunity to serve you the way we know we can.

Sincerely,


Annie Barrett
Director of Customer Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 12, 2013

We enjoyed our stay very much. We were traveling with a high school group and payed for our stay through a group. It was our first time in Orlando so I'm not even sure where we were in the city exactly. The group had several scheduled venues; a bowl game, Universal and Disney. The Florida Hotel seemed quite centrally located for all their activities. That means a lot when you're riding a tour bus everywhere! Even so, the kids were very interested in getting to spend some time in the mall which housed several shops we don't have at our local mall. All in all it was a great experience in a safe, comfortable, convenient hotel.

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jutep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 12, 2013

We stayed here over the Christmas holiday and were thoroughly impressed by the staff, their courteous welcome and the rooms! It was one of the most comfortable beds I've slept on in a long time. The fact that this hotel is ideally located in a mall made it all worthwhile for us. I made and paid for my reservation on line and I received a great rate. The only thing that I should have paid more attention to is the $18.00 surcharge they charge you everyday. Other than that I would come back and stay at this hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Bea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Florida Hotel & Conference Center, BW Premier Collection

Property: The Florida Hotel & Conference Center, BW Premier Collection
Address: 1500 Sand Lake Road, Orlando, FL 32809-7081 (Formerly The Florida Hotel and Conference Center)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Orlando
#3 Spa Hotel in Orlando
#8 Family Hotel in Orlando
#22 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Florida Hotel & Conference Center, BW Premier Collection 3.5*
Number of rooms: 510
Official Description (provided by the hotel):
Located at The Florida Mall, the Florida Hotel and Conference Center offers amenities not available at most hotels including a Starbucks in our lobby and direct mall access. Located just minutes from the Orlando International Airport, the Orange County Convention Center, and Walt Disney World Resort, we are at the center of everything there is to do in Orlando. ... more   less 
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Also Known As:
The Florida Hotel Orlando
Florida Hotel Orlando
Florida Mall Hotel Orlando

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