We have been to this property many times, some for business and some for pleasure. We brought our children here for years, their favorite place besides the pool was the ice cream parlor.With that being said, while I find the front desk to be excellent while at the pool I find the poolside service to be horrible. It is very hit and miss; one day we had a excellent server who roamed constantly and everyone was happy. We were a very large group with different needs and bills. Then I go out today solo when I approach the restaurant, I had a wrap over my suit I was told to go back to my seat, they have poolside service. After objecting that I didn't want to juggle my food, the young female manager told me that wasn't a problem they brought it to me. To eat on my lap in a lounge chair by the pool, thanks for no thanks. I went back to poolside but after waiting about ten minutes figured hey, I will grab something inside. Well my options were scarce, greasy burgers or prepackaged foods. I opted to also skip the prepared meals at Starbucks and had a protein bar and a water. Now I see why so many people were bringing their own food out to eat. I thought the food we had previous was very good and reasonably priced but this type of service is not warranted. The next day I decided to give it one more try. The server we had never approached anyone in our group once in a three hour period. When we finally flagged down our server, we asked why she hadn't stopped by and she very rudely told us "she was busy." Hire more people, there was a convention going on and a lot of people out by the pool. The consensus of our contingent was the food could be very tasty but with service like that we passed the next day and grabbed sandwiches from Publix. This is a major training issue.
Housekeeping also is spotty. One day our amenities were replaced the next they weren't so we had no hair conditioner. Strange, then one day the housekeeper was excellent and checked back in the afternoon to see if we needed anything. Another training issue! One of the girls in our group said she went back at 3pm the previous day and no one had cleaned their room yet so she had no clean towels. Not good! We have chosen another property for our get together next year.
- Official Description (provided by the hotel):
- Already one of the nation's most impressive hotels, Orlando World Center Marriott features the ultimate in comfort and style, just minutes from the city's hottest attractions, entertainment and dining options. And now, with refreshed suites, an all-new pool area, three water slides, a reconcepted on-site restaurant and more, our world gets better every day. Recently completed renovations include new Suites, surround yourself with the comfort of island-like tranquility whether resting up after your event or catching up on some work. Starbucks(R) has been redesigned and expanded to resemble those found on neighborhood street corners across the country and features additional seating for networking. The Falls Pool has offers a refreshing new pool experience featuring an expanded pool deck and function lawn for poolside events. Siro: Urban Italian Kitchen opened January 2013, a rustic-style venue aimed at showcasing fresh and authentic family-style Italian cuisine with local farm inspiration. Experience the new Falls Pool Bar & Grill offering refreshing beverages and casual dining, a renovated game room with interactive games and a Kid's Zero Entry Pool and water playground with fountains, bubblers, water mushrooms, in-ground spray jets, water cannons and lily pads. Finally, slide into summer with a new slide tower featuring two, 200-foot winding water slides and one, 90-foot speed water slide. ... more less
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- Also Known As:
- Marriott Orlando World Center Resort And Convention Center
- Marriott Orlando World Center Hotel Orlando
- Orlando Marriott