It is very rare that I write a negative review for a hotel (see my other reviews for proof), but this place deserves it. To save reading time, I will list the issues. I will also say that this was my second stay at this hotel. My first stay was average/fine. Since the room is cheap and close to the park, I figured I would stay there again. It was a mistake.
1. The front desk assigned our room to another group WHEN WE WERE OCCUPYING IT. The party had WORKING KEYS and were attempting to open our door as I was getting ready to shower. Had we not been there, access to our room and things would have been readily available to anyone. When I went to the front desk, they simply said "computer issues" with no other explanation. I then sent a facebook message to corporate (as this wasn't the first thing that had gone awry on our trip). They contacted the front desk who called me and explained it was computer issues and promised it wouldn't happen again- but it should NEVER happen in the first place. They did offer to move us to another room- which I declined. I didn't understand why their error should require me to pack up my entire room and move. Also, moving rooms wouldn't solve any kind of issue if it truly was a computer flub. I guess I don't understand how it is ever acceptable to give someone else access to my room when I am in it. It felt very unsafe.
2. Earlier in the week, we had locked ourselves out of our room. When we went to get a key, the front desk ONLY asked for our room number and gladly handed us new keys. They didn't ask for our names, I.D- nothing. That was unnerving. On day three our room keys randomly stopped working. We were told "computer issues."
3. If you are staying here, DO NOT COUNT ON THE SHUTTLE. This hotel isn't the only one that is picked up by the shuttle. We reserved a spot, but it simply did not matter. There wasn't enough room for all of the guests who had also reserved a time on that shuttle. We had to walk to the park or take an uber and take an uber back (it was dark and we are small females so we didn't want to walk). It was a bummer to have to spend the money when the hotel advertises a free shuttle.
4. The room wasn't clean. A family had obviously stayed there before us because inside the fridge was a child's medicine syringe half full of medicine, and trash. Inside the safe was some kind of smoking device. The floor was filthy. We still tipped housekeeping (as everyone should)- and we were left with no replacement towels after she took the pile of dirty ones. When we asked her for towels, we were sent to the front desk to wait in the check-in line.
At the time, We only complained about the room keys and random strangers having working keys to our room as those were safety issues and needed to be dealt with. The other issues were small, but when added to the safety issues create an overall negative experience.
I have frequently stayed at Holiday Inns, and this experience was unlike the others. I am disappointed in this stay and in the response that I got when our room was assigned to other people. Random people attempting to walk into your room when you are in a state of undress is unacceptable. I understand computer things happen, but that should never compromise the safety or sense of safety for your customers.