We were very pleased with this hotel. Perfect location and directly across from Universal Studios. The hotel is in need of minor upgrades but clean and comfortable. The staff were beyond helpful and Carlos was a wealth of knowledge answering our many questions with a smile on his face. There is free shuttle service to/from Universal so all you need to do is park your car (free) and leave it there.

Rooms were clean and beds were comfortable. We had a suite and the kitchen,fridge and microwave were all clean. Pool area was nice as well. The on-site restaurant is a "Fridays", which is open early for breakfast and closes late for late night snacks/cocktails.

We were very please with this hotel and would definitely stay again.

I have read through previous reviews and always noted the managers responses. Before I start this review I urge the manager to actually do something and stop defending the hotel.
Good points - front desk staff are pleasant.
Bad points - everything else.
1. Housekeeping - completely useless, they don't vacuum rooms or dust, sometimes they replace towels and coffee, sometimes they don't. Corridors never get vacuumed, I saw the same dirt day after day(unfortunatley I booked to stay here for 2 weeks!)
2. Duvets are old and ripped
3. Towels can be ripped and worn
4. Rooms are very tired
5. Lifts are horrible
6. Pool area - furniture is worn , dirty and tired.

Front desk told me that as the hotel is always full, there is never enough time to refurb the hotel. Why though can't towels, duvets, mattresses, furniture be replaced when dirty and worn.
As I said at the start , why can't the manager keep on top of standards and ensure the hotel and it's rooms are kept clean, why can't he ensure worn towels, sheets and duvets are replaced. I thought hoilday Inn were a respectable brand of hotel, I will never visit another one again, if this is the standard set. I have visitedany hotels from 5 star to budget and this was th dirtiest hotel I have had the misfortune to visit. Very poor holiday Inn, very poor.

I came here for a place to settle for a few nights and it was actually really awesome! I enjoyed making waves in the pool, relaxing on the bed and so much more.

Would really recommend it here. Thank you