I came here for a place to settle for a few nights and it was actually really awesome! I enjoyed making waves in the pool, relaxing on the bed and so much more.
Would really recommend it here. Thank youMore
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We picked this hotel due to the close proximity to universal. The option on bus service was great. Having the restaurant on site was great for a quick meal of need be. The only down fall to this hotel was the cleaning services time schedule. We were on the 7th floor of the hotel and by the time the cleaning crew got to our room is was already 4-5 o clock. At this time we were already showering and getting ready for supper and could not have them come in at that time. Twice we had to tell them when we left to get then to clean the room because we were out of clean towels after 2 days.
We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable.
If you would like to discuss further, please call the hotel at your convenience and ask for the General Manager.
Gary Rodriguez-General Manager
I was in charge of 56 travellers and was glad we stayed at this property. Everyone was friendly and helpful throughout our stay. The catered hot breakfast well met our needs and was served by a super staff. Rooms are spacious and comfortable. I would recommend this property
Dear Tom H,
Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our location. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel.
Gary Rodriguez-General Manager
This is one of the worst hotels I’ve ever stayed in. The staff is rude, shower was broken in one of the rooms, house cleaning doesn’t come, needs a deep cleaning, prostitutes and solicitation in the hallways. Not a place to take 250 teen agers.
Hello dbruzer,
Thank you very much for your recent stay at our Holiday Inn Across From Universal Orlando, FL. I am so sorry to see you did not enjoy your overall experience with us, especially with customer service, shower experience, cleanliness and housekeeping. Not the experience we ant you to have and I'm sorry we failed you this time. I have shared your comment to the hotel's management and ownership for review and for service improvement. I have also sent you a private message to obtain some additional detail regarding your experience.
Sincerely,
Orlando A.
Case Manager
IHGService
This was our first time in Orlando, and I’ve got to say I think we chose the perfect hotel because it accommodates large families with their Suites that have two bathrooms and are spacious.
Thank God it’s Friday was just downstairs for easy dinner options or midnight feeds . Staff are very helpful. Pool area was great for lunch and swim .
Laundry facilities were great too ! Highly recommended hotel
Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our location. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel.
Gary Rodriguez-General Manager
We booked here only because I had a discount through work for $83 a night and it was across from Universal as we were attending a concert at Hard Rock LIVE! The front desk and guest service employees were friendly and helpful. The headboard was scratched up and several mystery stains were on the hassock in front of the mirror. I didn't take my shoes off. There was only ONE elctrical outlet in the whole room to use to charge our phones. There was a gap under the half of the door allowing light and sound (room 126). We were right next to the ice and vending machines. It was hot and musty in the halls. I hated the pillows. 2 are marked soft and 2 are marked firm. I used several combinations throught the night and wasn't satisfied. The rooms need a major facelift. Looked in the game room. It was horribly musty and we got out of there quick. It can't be safe to breath the air in there.The best perk of this hotel was the location and the availablility to use the FREE bus shuttle to Universal City Walk. There is a TGIFridays attached next to it. We had an appetizer and dessert there. Disappointed in how they changed their potato skins. I like the old classic shape better.
We appreciate hearing from our guests and are extremely sorry that your stay was less than perfect.
We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable.
If you would like to discuss further, please call the hotel at your convenience and ask for the General Manager.
Gary Rodriguez-General Manager
