Thank you very much for your recent stay at our Holiday Inn Across From Universal Orlando, FL. I am so sorry to see you did not enjoy your overall experience with us, especially with customer service, shower experience, cleanliness and housekeeping. Not the experience we ant you to have and I'm sorry we failed you this time. I have shared your comment to the hotel's management and ownership for review and for service improvement. I have also sent you a private message to obtain some additional detail regarding your experience.