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Holiday Inn & Suites Across from Universal Orlando
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Reviews (2,254)
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All reviewstgi fridayskirkman roadminute walkstayed at the holiday innupgraded to a suitekids eat freefree shuttlegolden corralcity walkbreakfast buffetguest servicesone bedroom suiteuniversal orlandotwo double bedsinternational driveshuttle servicegift shop
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Reviewed March 9, 2014 via mobile

We read reviews on TripAdvisor before we went from March 1st to 8th. We didn't spend much time in the hotel room and this hotel was fine for what we needed it for.

Pros:
Really close to Universal Studios (took us 15 mins to walk) and about 10 mins to Seaworld and 15 mins to Disney. Also close to Outlet malls.
Beds are quite comfortable.
Rooms are spacious
Pool is heated

Cons:
The doors slam shut behind you when you leave the room so when your neighbors leave their rooms, it can be quite loud if they don't bother guiding the door shut.
You can hear everything- it's like there is no insulation at all.
The bathrooms are small.
The pillows are small and super soft.

If you visit the TGI Fridays attached to this hotel and want to have an alcoholic beverage, make sure you ask for a table in the bar. We sat in the restaurant the first time and it took 45 mins to get our drinks. I can't comment on the breakfast as we chose to eat elsewhere (IHOP, Dennys, and Perkins are all short drives away).

Stayed: March 2014, traveled as a couple
1  Thank brewerangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this reviewResponded March 15, 2014

Thank you for choosing to stay with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. Your feedback is most valuable to us, as we take every opportunity to improve our physical conditions, services and associates performances. We look forward to welcoming you back on your next visit to our area.

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Reviewed March 9, 2014

Location across from Universal Orlando gates was perfect and the hotel provided a free shuttle service into the Universal complex if you didn't want to make the 15 minute walk. There is also a TGI Fridays attached which had an excellent breakfast special. Lastly it was adjacent to the Florida Tourist Bureau. All of this made it especially easy to go to the park every day.

We were upgraded to a suite upon arrival which was much appreciated and there is no charge for parking. The hallway carpets appeared to be new - however (and most likely due to the volume of tourists) the walls were pretty banged up and in need of paint. Plus the room doors had been over painted through the years and were in need of replacement. Lastly the bathrooms, closets and kitchenettes are all in need of upgrades. Having said that the rooms were clean and the linens and pillows were fresh (always a plus).

All things considered I would recommend to family and friends.

  • Stayed: February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
1  Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this reviewResponded March 15, 2014

Thank you for the review! We are thrilled that you enjoyed your stay with us and found we offer the perfect place to stay for visiting Universal, or any of the other fun Orlando attractions. Looking forward to having you stay with us again next time you are in the Orlando area

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Reviewed March 6, 2014

We spent two nights at this hotel, the hotel is really clean and the staff very helpful. There is a TGIF attached to the hotel and the morning you could go for breakfast. Universal studios is really a 12 min. walk and 15 minutes to Magic Kingdom.

  • Stayed: February 2014, traveled with family
    • Value
    • Location
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1  Thank joann1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this reviewResponded March 8, 2014

Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We look forward to having you as our guest again very soon.

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Reviewed March 6, 2014

I looked for a hotel that was a walk away from Universal Studios and Holiday Inn is perfect. It’s about 10-15 minutes walk away. I booked it as a package through Universal website and because it’s one of their preferred hotels we got an hour early entrance to The Wizarding World of Harry Potter (check out my review) and a discount for some of the Harry Potter merchandise.

Things I liked about the hotel:

- Very friendly reception staff.
- Free parking
- Free wifi
- Close to Universal Studios - 10-15 minutes walk.
- Very specious room

On the negative side, the cleaning staff was very loud at the corridors. They would come to our floor in the afternoon, just as we were coming back from Universal for a quick nap. I don’t know if that’s because we were on the last floor and they got there later or they just started cleaning later in the day. Some of them would talk on walky-talkies which made it even worse. Also, one night we could hear the neighbour from one of the rooms snore so I don’t think the sound insulation is very good.

I would give them another change if I can get a good deal and maybe just ask for a lower floor hoping that they clean those in the morning like most places do. Overall the experience was positive.

  • Stayed: January 2014, traveled as a couple
    • Value
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1  Thank cowonu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this reviewResponded March 8, 2014

We are delighted that you had a great stay with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We look forward to seeing you again next time you travel into the Orlando area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2014

I will start with saying I won't be staying here again. The stay wasn't bad but could have been better.

Location - location is great but when they say across the street it is really a 20 minute walk across a major street.

Shuttle - The shuttle was free but you need to make reservations each day. Also it is limited times with the last shuttle returning at 7:30 pm. Reduces what you can do at Citywalk or take a cab.

Rooms - Room is basic but was clean. We had reserved a King Size bed but when we got there, we were given a double bed. It they had given us a queen, that would have been okay but a double meant 3 nights of elbows in each others faces and little sleep. There was no compensation offered for the inconvenience or solution. It was pretty much take it of leave it.

Housekeeping - The room was clean with we entered but the housekeeping during our stay lacked. There was a sticky ring on our night stand for our stay. You would have thought they would have cleaned it. Also, their was no replacement of the coffee cups we used and only part of the supplies.

There is no safes in the room.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank justmeinsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this reviewResponded March 8, 2014

Thank you for choosing Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We appreciate hearing from our guests and are extremely sorry that your stay was less than perfect. We certainly pay attention to the feedback as it is most important to us and helps to ensure future stays are more comfortable. We are as committed as ever to bringing the high service standards that Holiday Inn is known for across the globe. We certainly do ask for another chance to serve you again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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