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“Large Clean Rooms and Nice Staff”

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Holiday Inn & Suites Across from Universal Orlando
Ranked #164 of 335 Hotels in Orlando
Congers, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Large Clean Rooms and Nice Staff”
5 of 5 bubbles Reviewed March 3, 2014

The suite was huge (3 rooms), 2 bedrooms with 2 queen beds with a bath room in each, big living room and even a small kitchen. The hotel's furniture and decor were a little dated, but it was comfortable and clean. The mattresses were comfortable and we all slept well. Even the outdoor pool was heated. The staff were helpful and friendly. There was an iHOP within a half mile for breakfast and you could walk to Universal. This hotel and it's location made it a great vacation.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank am77xcountry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, March 8, 2014
Thank you for your comments! We’re thrilled that you had a great stay with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We are happy to hear you had a great time. Making memorable stay experiences with our valued guests is what we do! Please stop in again next time you visit the Orlando area.
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1,972 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Rio de Janeiro, RJ
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 1, 2014 via mobile

We loved The hotel, Staff and our suite was cozy and REALLY Nice. The room is always clean, and the bed and pillows are very confortable! Our suite had a kitchen, which had everything we needed! We will definitely stay here again when we come back to Orlando!!!

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Julia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, March 8, 2014
We appreciate you taking the time to write and share such a wonderful review at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We look forward to seeing you again soon next time your travels take you to the Orlando area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, WA
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed February 28, 2014

This hotel is conveniently located directly across from the entrance to Universal and was easy to get to from the airport. You can tell they get a lot of people passing through - everything was super clean but showing some signs of wear. The room was very clean and quiet, the seminar/meeting room our group had was just what you'd expect, all in all a good stay right up until they threw some of our stuff out.
We requested late check-out and the front desk confirmed it. We took some of our bags down to the car early to save time and left food, our own coffee, leftovers, etc. in the room fridge, along with a nice tote, etc. in the room for later removal. When that time came, our room key didn't work and we only got back in because the housekeeping supervisor happened to be inspecting the room, which had been freshly cleaned for the next guest already. No one told housekeeping about the late check out, they didn't ask a question, decided we were gone and threw out our stuff. After much brouhaha, our tote was located but everything else was gone. The front desk offered a $30 discount, but it leaves a bad taste in your mouth nonetheless. The nice housekeeper said it best when she was yelling into the walkie talkie, asking for someone to come help (in spanish) "because we're going to lose this customer!" It wasn't her fault, but she's right, they did lose this customer.

Stayed February 2014, traveled with family
Helpful?
1 Thank Michas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, March 8, 2014
Thank you for taking the time to share your feedback regarding your recent stay with us. I want to apologize for the unfortunate experience that you had at our hotel regarding the thrown out food. It truly saddens us to know that we may lose valued guests over this matter. I would like to discuss this with you at your earliest convenience, and would like the opportunity to personally invite you back. Please contact me.
David A Hall
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Toronto
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed February 28, 2014

A good value stay for a family. Get a one-bedroom suite with separate bedroom if you've children with you, and you'll enjoy your stay so much more.

This was our second time staying at this hotel (last time two years ago), and we chose it because of its in-suite amenities and location. It's not a luxury resort location, but it does serve VERY well as a base for a family vacation. Last time we stayed in a 10th floor suite, and received a 9th floor suite this time, again with a view of the parking lot across the street (not Universal side), but expect that it was quieter than the traffic side.

PROS:
- obviously across the road from Universal Studios and Islands of Adventure at Universal (you can easily walk)
- Universal has numerous great restaurants and bars, as well as a Cineplex, that you do not need to pay entry for (it's all in a publicly accessible area, but you must clear security first if you've bag/backpack)
- if you've a car, going to Super Target for groceries, and adult beverages, is very easy
- ditto for high end goods at the nearby outlet malls and the Mall at Millenia (luxe shops galore - bring platinum card!)
- free meals for kids at the connected TGIFridays
- easy enough walk to other restaurants along South Kirkman Road
- one-bedroom suites have good kitchenette and decent layout (separate bathroom area that can be doored-off from the living room area, and leads to bedroom area)
- again for one-bedroom suite: two televisions (one in bedroom, another in living room)
- having a kitchenette will allow you to save money on breakfast out, and allow you to start your day on your own schedule AND (perhaps most importantly) one spouse can have coffee, watch the news, feed the kid(s), etc ....while the other sleeps in!

CONS:
- the hotel pool is not luxurious, but a decent enough for sunbathing and cooling off (towels provided in poolside rack, but no lifeguard)
- bonus: a mini kiddie water splash area that's fenced off - great for toddlers, etc
- hotel ballrooms/conference area has constant events, so there's many non-staying visitors to the hotel daily/nightly
- ticket sellers in lobby might try to get you roped into a timeshare selling seminar

Room Tip: Get a one bedroom suite for the space and kitchenette. Good for family stay too.
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank my-itinerary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, March 8, 2014
Thank you for your kind words! We’re pleased to hear you enjoyed your stay with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®, and we look forward to welcoming you back on your next visit to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed February 27, 2014 via mobile

We stayed here Feb/14 and if you want a good nights sleep, this hotel is not the place. I have never stayed in a hotel with so many slamming doors. We were here for 2 weeks and the first week we were put on the same floor as a school trip. Running in the halls, yelling and screaming followed by the slamming down was a little too much. We brought the situation to the front desk 3 times, but it didn't make a difference. Even if you wanted a lay down in the afternoon you were greeted with slamming doors by other guest and the cleaning staff.
The temp of the pool was very nice, but don't expect to get a lounge chair as they're few and far between

Stayed February 2014, traveled as a couple
Helpful?
2 Thank Patti D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, February 28, 2014
Thank you for sharing your feedback regarding your recent stay with us. We are extremely disappointed to hear about the experience you had during your stay. Our target is to provide our guests with a top notch stay experience and I regret we have missed that with you. I would enjoy speaking with you further regarding your stay, please contact me directly at your earliest opportunity.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Orlando hotels

San Antonio, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed February 19, 2014

Room was clean and sufficient. Bathroom is extremely small.Walk time to Universal is about 15 min. Cabs charge flat $5 for ride to or from Universal. The attached restaurant is not recommended for Breakfast, not enough variety of food and also lacks in quality.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gerda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, February 28, 2014
Thank you for taking the time to write and share your review at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We look forward to seeing you again soon next time your travels take you to the Orlando area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed February 18, 2014

Stayed here for 5 nights for a Universal Trip. Stayed in a King Bed Suite, handicap accessible. (Not needed ,but important). The room was clean and nice. Bed was comfortable. It is about a 15 minute walk to Universal. Not too bad, however of course feels longer on the way home.

Some minor problems:

TV Remotes did not work. This was not a big issue, as we did not watch too much tv, but, just a minor annoyance.

Major problems:

Two major issues with the room, first, the sink in our bathroom did not work. Water barely trickled out. We had to use the sink in the kitchen for brushing teeth, etc.

Secondly, the shower is not constructed properly. As stated, it is wheelchair accessible, meaning there is no tub, there is a ramp . However, the water proceeds to drip out of the shower, off the ramp, and in the bedroom by running underneath the door. Due to this, we had to put towels down each time we showered to prevent the water from flooding into the bedroom.

Would I stay here again? Probably not, especially with the more affordable On site hotel to open up this summer at Universal.

Room Tip: Get a room on a higher floor, we were on the 7th. Decent view, and less noise,
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kjjjohnston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, February 21, 2014
We appreciate you taking the time to provide feedback regarding your recent stay experience. It is very disappointing to hear that you were not able to enjoy your time with us and we hope you will accept our sincere apologies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Across from Universal Orlando

Property: Holiday Inn & Suites Across from Universal Orlando
Address: 5905 Kirkman Road, Orlando, FL 32819-7925
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#147 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn & Suites Across from Universal Orlando 3*
Number of rooms: 256
Official Description (provided by the hotel):
The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, and SeaWorld. Complimentary Limited Scheduled transportation to Universal Orlando and SeaWorld. Transportation to Walt Disney World also available. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 13,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more   less 
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Also Known As:
Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
Holiday Inn And Suites Main Gate To Universal Orlando
Holiday Inn Orlando

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