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Holiday Inn & Suites Across from Universal Orlando
Ranked #166 of 336 Hotels in Orlando
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The right choice!”
Reviewed July 10, 2013 via mobile

This hotel is everything they claim, close to universal, big rooms, super nice and helpful staff. You won't be disappointed. They have several free shuttles daily and a cab ride from here is 5 dollars to the parks/city walk..they will even call the cab for you.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 5shannon5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, July 14, 2013
We are happy that you enjoyed your accommodations and our staff at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We hope to welcome you back again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Skokie, Illinois
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 8, 2013

The hotel was fine, but do not expect the shuttle bus to take you to the other parks. There are a limited number of spaces available on the buses. If you are not on the outgoing shuttle buses, you are not allowed to catch the bus returning to the hotel. Universal is walking distance, but after a long day at the park a shuttle back to the hotel would have been nice.

The cab ride to Disney parks is about $40 (without tip). One bus a day to and from Sea World.

I did complain to the hotel manager about being deceived into thinking that we would have adequate shuttle servcie to all of the theme parks. She said that other people do not complain and this is not usually a problem. I FIND THAT HARD TO BELIEVE. The people who organize the shuttle are not affiliated with the hotel. My complaint with the hotel is that they use the "shuttle available" to get you to stay there, but in reality it is an extremely limited service. We were able to use it to and from Magic Kingdom (standing room only for some passengers), but we needed to be on the bus before the fireworks.

The hotel had a small fridge and a microwave. Fridge can hold a gallon of milk. NOTE BEDS ARE DOUBLE, NOT QUEEN. Rooms were fine and what one would expect from a Holiday Inn. Good AC. Hotel staff (other than manager) were friendly and accomodating. The pool looked nice, but we were so busy that we did not have a chance to use it. There is gift shop on the premisis for snack foods. Even though they are overpriced (to be expected), they are a bargain compared to food in theme parks.

There was a Walgreen's within walking distance (prices higher than your local Walgreen's).

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nursefine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, July 10, 2013
We are disheartened to hear that your use of the free shuttle bus left you with a negative impression of our Hotel. We strive to provide each and every one of our valued guests with a positive and memorable stay experience. We appreciate you sharing your feedback, as it is an invaluable tool for identifying opportunities for improvement. We do invite you back the next time your travels take you to the Orlando area.
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ni
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 5, 2013 via mobile

Comfortable hotel. Less than 15 min walk or $5 cab from both parks. Didnt bother with shuttle.
Had spacious one bedriom suite.more than enough room for 4of us. Disagree with previous reviews obout being dated,very clean with all facilities,beds small doubles but didnt cause oroblem and super comfortable.nice pool area. Staff very helpful and polite.
Initially concerned, thought hotel was very isolated ,as i didnt hire car. Neednt have worried. Across Doubletree carpark, next door, are restuarants, japanese chinese ale house walgreens burger king ihop. I ride stops outside hotel, tickets on sale at reception. Stayed 6 nights kids enjoyed going back and forth to parks Us/Ioa especially at times of bad weather. Overall excellent value

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank daihi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, July 7, 2013
Thanks so much for writing of your great experience while staying with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We hope to welcome you back again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terrebonne, Canada
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed July 2, 2013

If you are planning a Universal Studios vacation, this is a great affordable place to stay. I was with my husband and two daughters, 6 and 8 years old. We had a one bedroom suite and the extra wiggle room was appreciated after being in crowded parks all day. Nothing super fancy but adequate for coming back to sleep and shower. Full sized fridge and 24h Walmart about 5 miles away, perfect to get some breakfast food in order to save some time and money in the morning. They also have a microwave, toaster, coffee maker with complimentary coffee and a dishwasher. Dishes, glasses and cutlery for 4. My daughters opted to sleep on the sofa bed in the living room area. It was very springy but since they are not very heavy, they slept well. In the bedroom we found two double beds. We found them to be too small for my husband and myself to get a good nights sleep. We opted to each sleep in one if the beds... It is to be noted that we are not obese by any means... However my husband is 6'1" and has the shoulders to go with the height.
There are no safes in the rooms so we kept all of our extra money, ipads, iphones and passports in a locked suitcase.
We did have two issues at the hotel. The guest services counter is divided into two tellers. The one on you left when facing them, is there to get you to go to meeting about a new Orlando Holiday Inn resort. It looks beautiful but when you need to get tickets quickly for a park, they can be quite insistent offering great rebates... If you want tickets get into the sometimes long line on the right. Which brings me to my other irritant. We had brought our iPads and iPhones to use in our rooms to buy the tickets we would need. Being from Canada, the roaming fees and packages are quite expensive so since this hotel offered free in room wifi, we were very happy. Except our room didn't get wifi... By the end of the week we saw others at the end of the hallway catching the signal there... Or in the lobby. I actually contacted their wifi service provider to resolve the issue. It never was but they did call me back at 1:30 am to 'troubleshoot'... Not very appropriate. I understand that this was not the hotel's doing however, they are responsible for their service providers and should stay on top of their professionalism. I should not be the one who has to spend 30 minutes on the phone with tech support while I'm on vacation, the hotel should have done that for me instead of transferring me to their service. It kind of out a damper on our stay.
TGIFridays downstairs is OK. Kids eat free with a voucher from hotel that you need to get every time you go there. However they don't drink or have desert for free. It still is about a 6$ value per child. Service is very slow however. They do room service until 11pm. When I went to get some take out, I waited 45 minutes for my order...

All in all, I would definitely go back if visiting Universal again (15-20 minute walk). 5 minute drive to Wet&Wild water park and about 15 minute drive to downtown Disney.

Room Tip: The slight surcharge for a one bedroom suite is worth it you are traveling with kids.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank Alanna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, July 7, 2013
Thank you so much for sharing your recent stay experience at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We extremely sorry about the challenges you had with WIFI service, these issues have been corrected. We look forward to your visit next time your travels take you to the Orlando area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, Massachusetts
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 2, 2013

Stayed here as part of a US/IOA package.

Rooms - very nice, good sized. Fridge and micro. Bathroom very small.... no counter space and need some more hooks. Water pressure terrible. Beds super comfy.

Pool - very basic, nice little kid pool, NO hot tub! What's up with that?

Gift shop - expensive, of course. Great coffee, nice people working there. No books or magazines. Small assortment of simple foods, very expensive.

TGIF-attached. Kids eat free. Awesome. Reasonably priced and good food. Buffet breakfast, basic but good.

Shuttle- worked ok, used once.

Walk to US/IOA - no way. Too hot and we were saving our feet for the parks. but you could def do it.

Taxi to US/IOA - perfect. $5

I would stay again! Got a good deal.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kath119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, July 7, 2013
Thank you for taking the time to write a review about your recent stay with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We look forward to having you stay with us again next time you are in the Orlando area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
1 review
Reviewed June 26, 2013

We have just come back from a 3 week stay at this Hotel..2 adults, 2 teens with more than enough room for us all . Nothing negative to say whatsoever. The location is great for Universal..just a short 15 -20 min stroll making it so handy to come and go to the Parks throughout the day or u can use the hotel shuttle service or onsite taxis. The suite is so spacious with more than enough room for us all and we always had fresh towels etc., throughout our stay. Pool area is lovely and also very well kept. The staff are absolutely lovely and special Kudos to Chris the manager and also to Candace for a very efficient and friendly service. I would not hestitate in reccommending this Hotel to anyone and would certainly come back and stay here in a heartbeat. Loved our stay here, thanks to the location, service and wonderful staff.

Room Tip: We had top floor with fantastic views of Universal and had no problems with noise from elevators or...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flo-rider60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, June 28, 2013
Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We look forward to having you as our guest again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 25, 2013

We chose this hotel for the price and location and we were not disappointed!. It was a 15 minute walk to the Universal Studios area, convenient for the theme parks and also the City Walk. This meant we were able to save a little money on parking and fuel.

The hotel itself was nice. In general the room was spacious and more than adequate. I would only recommend the following things that could be improved:

1. The beds were smaller than standard doubles so not really suitable for 2 (normal-sized) adults
2. There was no security deposit box in the room. There were only a handful located at reception. May be a problem during the peak season if they are all in use
3. We had to put down a security deposit of $25 a night which were not warned about in advance
4. Check-in could be a lot faster - but I have had this problem at a Holiday Inn in the UK before so perhaps it is just their 'systems'

Taking these things into consideration I would still recommend it and stay there again

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, June 28, 2013
Thanks for writing your feedback from your recent stay at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. Your comments will be used to help our team continually provide an excellent experience for our guests. Our location offers the perfect place to stay for visiting Universal, or any of the other fun Orlando attractions. We invite you back the next time you are in the Orlando area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Across from Universal Orlando

Property: Holiday Inn & Suites Across from Universal Orlando
Address: 5905 Kirkman Road, Orlando, FL 32819-7925
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#147 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn & Suites Across from Universal Orlando 3*
Number of rooms: 256
Official Description (provided by the hotel):
The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, and SeaWorld. Complimentary Limited Scheduled transportation to Universal Orlando and SeaWorld. Transportation to Walt Disney World also available. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 13,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more   less 
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Also Known As:
Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
Holiday Inn And Suites Main Gate To Universal Orlando
Holiday Inn Orlando

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