I read other reviews before I went to the hotel and as many others have stated that the front desk staff is very rude. I stayed there for 4 nights. It started at check in when I asked for a non-smoking room due to my daughter having severe asthma plus I just cant sleep where people have smoked. The front desk person actually said to me "This is why I wanted to go on break". Then one day the maid staff did not have towels and I was told by them to go to the front desk and get some. Again RUDENESS! They do need coffee or something in the lobby. The carpet was horrible. The good thing is that they let kids eat free at Fridays and they are so close to Universal.
- Official Description (provided by the hotel):
- The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, and SeaWorld. Complimentary Limited Scheduled transportation to Universal Orlando and SeaWorld. Transportation to Walt Disney World also available. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 13,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more less
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- Also Known As:
- Holiday Inn And Suites Main Gate To Universal Orlando
- Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
- Holiday Inn Orlando