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Holiday Inn & Suites Across from Universal Orlando
Ranked #168 of 339 Hotels in Orlando
Columbus, Georgia
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Vacation”
Reviewed May 28, 2013

Very close walk to Universal Studios. Mrs Brenda Roa was so helpful and pleasant in our stay and upgraded us for being priority club members. TGIF restaurant is connected and kids under 12 eat free for breakfast with hotel voucher which helped us a lot with the family we had. Rooms are okay but they forgot to clean on our third day.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, May 31, 2013
We are happy that you enjoyed your accommodations and our helpful staff at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. As a Priority Club member you are one of our most important guests, and we greatly appreciate hearing from you. We hope to welcome you back again very soon.
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2,070 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (256)
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lincoln
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 28, 2013

My family stayed at this hotel from May 9th-12th in one of their 1bd suites. I am a travel agent, so I am well versed on hotels and what to expect. This hotel says maingate, but don't let it deceive you. If you are planning on walking to Universal, plan on an almost 1 mile walk.

There is a free shuttle, but it is only available thru 10am and doesn't return you until 7pm. Us and our kids hicked several times back and forth over our 3 day visit.

The hotel itself is dated and run down and can use a face lift, but the pool area is awesome. Nice and big, nice patio furniture. There are always pool towels available. Interestingly enough, this hotel still offers smoking on some floors, which radiates up thru the top floors sometimes. The suites are nice and spacious, the beds have the Holdiay Inn newer bedding, but the kitchenette's and bathrooms need to be updated. If you have kids, go for the suites, they have queen pull out beds in the living room area.

Overall, our stay was comfortable. I will not stay here again, just because of the location alone. It was a good thing we had a rental car to get around to the various restaurants in the area

Room Tip: Stay in a suite if you have children, you will have alot more room for the price
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suziepad1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, May 31, 2013
Thank you so much for sharing your experience while staying with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We are proud to have read your stay was comfortable and you had a chance to enjoy our awesome pool area. Making memorable stay experiences is what we are all about.
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Tampa, Florida
Level 4 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 27, 2013

This hotel is one of a handful of off-site hotels that you can actually still walk to the park to from the hotel (about 1 mile or 20 min).

The hotel was clean and quite normal. We've had some bad experiences with hotel stays lately, so we were quite happy with this room. The check-in person was extremely friendly and later the assistant manager went out of his way to help us and another guest. We were really surprised how helpful and sincere they seemed. We will definitely stay here again.

We found out they are dog friendly and it's a $50 fee.

Room Tip: Ask for an 01 room which is larger. Some may be handicap accessible though and have a walk-in shower...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kcyrfw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, May 28, 2013
Thank you for taking the time to write your review. We take pride in our friendly service here at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We are proud that you had a wonderful stay! We invite you back to stay with us again next time you are in the Orlando area.
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Surrey
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 27, 2013

Stayed here for eleven nights; we paid for the the room upgrade to a one bedroom suite (though by reading the reviews; it appears they often upgrade people for free): Checking in was OK enough; if not over-friendly but; we was charged $25.00 holding fee per night; with a total of $250.00 finally held off our card; be aware of this as it does dent your wallet: You wouldn't mind if they were offering something to hold it off agaist such as a spa; in room bar etc; the only reason I could see; would be for telphone calls; the in-room movies ($15.00!) or ordering from a TGI's on-site menu: speaking of which; its also worth avoiding this branch as the service was dreadful: As somebody else has stated; they were understaffed when we arrived and manners cost nothing... Didn't bother eating in the end. The one-bedroom suite itself was actually very large and worth the upgrade (paid or not!); it may just have been our bad luck; but there was a lot of noise from the bedroom above; considering the rooms are thickly carpeted; the noise they created at the late hours of the night was unacceptable; and dispite a couple of calls to reception; it didn't quite them. Maid cleaning was mostly excellent though a sweep of the carpet over the eleven nights wouldn't have gone amiss and I did have to ask for our bed sheets to be changed after the eight night: Would I recommend? In the long run yes as its close to Universal; but there are other better establishments out there...

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelsRwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, May 28, 2013
Thank you for taking the time to write a review about your recent stay with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We invite you to stay with us again next time you are in the Orlando area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level 5 Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 26, 2013

We stayed here as part of a Universal Studios Package and were not disappointed. We were upgraded at no cost to a two room suite which was great as it added a full sized fridge, dish washer and extra sitting room. Pool was nice, but could use some additional landscaping. You can walk to the parks from here - but it is a pretty far walk that gets old if you do it twice per day. Parking is $15 at the park, but only $5 after 6 PM....so if you come back for a rest and head back over, driving the second time makes sense. Rooms were clean, hallways recently updated. Downside was the bathrooms....old and the faucet leaked badly for the entire stay.

Overall though, if you are OK with a solid value without tons of perks - this beats the high cost of staying on the park property.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BaltyBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, May 28, 2013
We appreciate your kind words towards our location and amenities at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We are happy to hear you had a great time. We hope to welcome you back again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Level 5 Contributor
85 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed May 18, 2013

Nothing special here. Basic clean hotel very close to the theme parks. Add a star just for location. This should be a flagship property for them but nothing much but a decent place to sleep. I checked in too late for the shuttle to the parks which seemed very limited.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robby7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, May 21, 2013
We appreciate you taking the time to write and share your review at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We look forward to seeing you again soon next time your travels take you to the Orlando area.
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Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 17, 2013

We stayed here because we got a package deal to go to Universal. The hotel was ok, the halls we very plain and in need of some decorations. The ice machine on our floor wasn't even plugged in and the vending area was just soda and water, most of which was sold out.

Maybe the hotel was under staffed because it was the "low season", but the staff that was working was friendly when you could get help from them.

The TGI Friday's had a $8 breakfast buffet that was edible but nothing to get excited about. They were severely understaffed and we often had to wait to just get a seat for the buffet in the morning. We ate there because it was attached to the hotel and we didn't rent a car so we were stuck. The food was nothing special and they ran out of bacon 2 of the 4 days we ate there. That is unacceptable!

Overall it was an ok place to stay, but we would probably not stay there again if we went back. The location was good for Universal, but the free shuttle didn't have many options so we were stuck at the park until it closed because that was the first available time we could get on the bus back to the hotel. We could have walked, but a 20 minute walk at the end of a long day at the park wasn't something we really wanted to do.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wiscodivers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, May 21, 2013
We appreciate you taking the time to provide feedback regarding your recent stay experience with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. It is very disappointing to hear that we did not exceed your expectations. Your comments have provided us with valuable feedback in identifying areas that we can improve upon. We remain hopeful to have another opportunity for you to stay with us again next time your travels may bring you to the Orlando area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Across from Universal Orlando

Property: Holiday Inn & Suites Across from Universal Orlando
Address: 5905 Kirkman Road, Orlando, FL 32819-7925
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#147 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn & Suites Across from Universal Orlando 3*
Number of rooms: 256
Official Description (provided by the hotel):
The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, and SeaWorld. Complimentary Limited Scheduled transportation to Universal Orlando and SeaWorld. Transportation to Walt Disney World also available. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 13,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more   less 
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Also Known As:
Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
Holiday Inn And Suites Main Gate To Universal Orlando
Holiday Inn Orlando

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