There are a number of negative comments about this hotel, which from my experience seem unfounded.
Check-in was fast efficient and friendly. I had let the hotel know before my arrival that I was celebrating my birthday during my stay and they upgraded me to a one bedroom suit. Very kind of them because all I was expecting was maybe a card to acknowledge the passing of another year.
The suit itself was compact but very comfortable with a separate lounge area with kitchenette and a separate bedroom with two double beds. Between the two rooms were a washing room and small storage area and a bathroom. The bed had quality linens and comfortable pillows, as was the mattress. This ensured a good night’s sleep. The suit itself was clean and well serviced every day. You know some people complain about how rooms are serviced but take my advice, when you see the maids out in the corridor, take time to say hello and be friendly to them. You will reap the benefits as they will take extra care when servicing the rooms. The odd tip here and there also helps.
I did not use the hotels dining options. They have a TGF Fridays on site. I did however make use of the pool, which although was small, had nice warm water.
I chose this hotel because I was also spending time at Universal Studios. The hotel offer complementary transport to Universal. I used on the first day. The only problem is that it picks up guests from other hotels. The second day I decided to walk. The walk is about 15 minutes. I left at the same time as the complementary bus and arrived at universal at the same time as the bus.
In summary the service was excellent. All the staff I encountered was friendly and went out of their way to help. I have nothing to complain about and would recommend this hotel to anyone staying in the Universal area. If I come back to this area this will certainly be my first choice.
- Official Description (provided by the hotel):
- The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, and SeaWorld. Complimentary Limited Scheduled transportation to Universal Orlando and SeaWorld. Transportation to Walt Disney World also available. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 13,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more less
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- Also Known As:
- Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
- Holiday Inn And Suites Main Gate To Universal Orlando
- Holiday Inn Orlando